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Toyota of Cleveland - Service Center

McDonald, TN

4.8
325 Reviews

325 Reviews of Toyota of Cleveland - Service Center

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December 18, 2024

Great service advisor. Work done promptly. Advisor kept me informed on progress. Only negative is additional charge for using credit card More

by Don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Toyota of Cleveland responded

Don, we're glad to hear you had a positive experience with your service advisor at Toyota of Cleveland. We appreciate your feedback regarding the credit card charge and will take it into consideration. Thank you for choosing us!

December 11, 2024

Excellent customer service in the service department. I appreciate the emails they send to keep you informed of timeframes. More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelia Caronia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frankie Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Toyota of Cleveland responded

Mary, we're delighted to hear that you appreciated the excellent customer service and communication from our Toyota of Cleveland team. Keeping you informed is important to us!

November 30, 2024

This is the first dealership I have been able to maintain a great relationship with on all points. Customer service is excellent. My service warranty was about to expire and Angelia Caronia let me know about More

by JASH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelia Caronia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Toyota of Cleveland responded

Thank you for the glowing review! We're delighted to hear that Angelia and our team at Toyota of Cleveland have provided excellent service and helped you save money. We appreciate your recommendation, and we're here whenever you need us!

November 24, 2024

The body shop did not complete the job as promised. Car was sent off to be painted and they did not paint all the areas of concern More

by scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Durbin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Toyota of Cleveland responded

I'm sorry to hear about the incomplete paint job on your car. We strive for thoroughness in our work, and it's disappointing to learn we fell short here. Please reach out so we can address this issue and ensure everything is completed as promised. Thank you, Justin Chretien - GSM - 423-664-9715

November 16, 2024

The best! Dependable, friendly,!knowledgable. Servic is one of the best I have ever dealt with. More

by Rwomack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

Toyota of Cleveland responded

Thank you for the positive feedback! Our Toyota of Cleveland team looks forward to serving you again in the future!

November 09, 2024

From Buying a Car to Service is Five Star everything so easy. Matthew n Stockton are the best. Service department very friendly. More

by DannyW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Shadgett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Toyota of Cleveland responded

Danny, we're delighted to hear that Matthew and Stockton made your experience at Toyota of Cleveland a five-star one! Our team is always here to ensure everything goes smoothly. Thanks for the kind words!

October 24, 2024

This is our second time using this dealership and both times have been amazing! Both Tyler and Justice were awesome! The dealership is blessed to have them! We’re a handful so hats off to them! More

by forgetmenotrose72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Peek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justice Goodner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Toyota of Cleveland responded

Thank you for choosing Toyota of Cleveland again! We're delighted to hear that Tyler and Justice provided such awesome service. We appreciate your kind words and look forward to assisting you in the future!

September 30, 2024

Always friendly, always accommodating. Great service advisor. The video of the technician explaining any issues is a great thing. More

by wayah64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Shadgett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Toyota of Cleveland responded

We're delighted to hear you enjoyed the friendly and accommodating service at Toyota of Cleveland. Thanks for highlighting our video updates from our technicians!

September 22, 2024

Tyler was amazing! He was quick & efficient! He knew what we needed to know about the vehicles we were looking at! He was so personable! We loved him! More

by Walkera718
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julien Allinder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Standridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike covington
Sep 23, 2024 -

Toyota of Cleveland responded

Thank you for the fantastic feedback! We're delighted to hear that Tyler provided quick, efficient, and personable service at Toyota of Cleveland. Enjoy your new vehicle!

September 18, 2024

Michael Dylan Covington and Justice Goodner made buying a new vehicle a pleasure. Both gentlemen helped me find the car I wanted, then guide me through the purchasing process. Five star! More

by Magthewal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Covington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justice Goodner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Dylan Covington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I had used the service department on my 2010 Prius.Do not remember employee's name.
Sep 18, 2024 -

Toyota of Cleveland responded

Magthewal, we're delighted to hear that Michael and Justice made your car-buying experience enjoyable at Toyota of Cleveland. Thanks for the five-star review!

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