South Bay Hyundai

Best service everr no need to go anywhere else will be back for next service!! back for next service!! More

Jack was incredibly kind and professional. He really made me feel taken care of and was so communicative. I could tell her goes above and beyond for the people he works with. He really made me feel taken care of and was so communicative. I could tell her goes above and beyond for the people he works with. More

I was glad there was a Korean staff member, and they took great care of me from start to finish with kindness. I am very satisfied great care of me from start to finish with kindness. I am very satisfied More

Overall, very good service. Just a little annoyed that they didn’t wash my car at the end Just a little annoyed that they didn’t wash my car at the end More

Great customer service. Clear and prompt clarification of services required and the cost of the service. Clear and prompt clarification of services required and the cost of the service. More

My most current concern is with the service department. My experience with sales department was frustrating and bordering on rude. I asked for someone to help me remove my prior Ioniq 6 from the myHyun My experience with sales department was frustrating and bordering on rude. I asked for someone to help me remove my prior Ioniq 6 from the myHyundai.com. One sale staff told they were not here to do my paper work. Mr. Morales was kind enough to come by and start the process of removing the lease car's information. The car's info was not completely remove and it took my self and the blue link help line over an hour to completely delete the prior car. Lesson to me is the sale staff only supports the immediate buyer and not the purchase of subsequent Hyundai product not from their dealership. I have a current issue obtaining a repair of the remote controls (MODE, PRESET) on the steering column. This is an intermittent problem (not functioning roughly 75% of the time. I have taken the car in once and controls did not work, was told to make an appointment, I did...I came to the appointment and was told I needed to wait until the controls did not work at all. I returned when controls were not working the MODE irregularly and PreSet not at all. My service rep was helpful and sympathetic but advised against completing the repairs until both were 100% non functional. This has been 4 times...I do have other demands on my time and want this issued resolved. The current state is distracting to me as a driver as I need to use the touch screen to change media status. This diverts attention from the road to the screen. It is my belief that the dealership does not want to order parts it might not use. I intend to speak with the service department and ask for a written statement as to why this repair cannot be scheduled or to please schedule and order appropriate parts. Oh I also received a call today from the Sale Department asking when I was returning my leased Ioniq 6 ....It was returned October 5. The return was not recorded in their system...glad I got a receipt of return More

I am not certain who to address this to but charging clients a 3% surcharge for credit card use to pay for service charges is a poorly conceived money grab. It is insulting to your clients many of whom clients a 3% surcharge for credit card use to pay for service charges is a poorly conceived money grab. It is insulting to your clients many of whom have paid $20,000. to $60,000. to purchase your products. Now those same "loyal" customers are being penalized on the service end. The optics are beyond terrible. If Huyndai needs the money just bury it in the charges. Reminds me of the "New Coke" fiasco of 1985 which almost brought down the Coca-Cola empire and resulted in an emergency bail out and reversing strategies within 4 months. Thanks and please forward appropriately. Les Edrich More

Great customer service. Clear and prompt clarification of services required and the cost of the service. Clear and prompt clarification of services required and the cost of the service. More

Extremely deceptive internet pricing practices. I received a written, itemized out-the-door (OTD) cash price via email from their sales department. Based on that explicit written agreement, I secur I received a written, itemized out-the-door (OTD) cash price via email from their sales department. Based on that explicit written agreement, I secured a cashier's check from my bank for the exact amount and traveled to the lot. After taking me on a test drive, management completely backed out of their written quote, refused the cashier's check, and demanded thousands more in hidden fees. Classic bait-and-switch. Utter disregard for a buyer's time and completely untrustworthy management. Buy elsewhere More

When purchasing the car, an employee named Cabin kindly explained everything from beginning to end and waited until the car was delivered. explained everything from beginning to end and waited until the car was delivered. More