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Russ Darrow Metro Mazda

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.3
1,287 Reviews
Mazda of Milwaukee is your premier destination for new and pre-owned Mazda vehicles. Whether you're searching for a stylish and efficient Mazda3, a sporty MX-5 Miata, or a versatile CX-5 SUV, we have a wide selection to suit your needs. Our dedicated team is committed to delivering exceptional customer service and a hassle-free car-buying experience. Every pre-owned vehicle on our lot is thoroughly inspected for quality and reliability, ensuring you drive away with confidence. Visit Mazda of Milwaukee today for an unbeatable selection, competitive pricing, and top-tier service!
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11330 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 1,287 reviews

June 23, 2026

I did not receive the service I used to. I am quite dissatisfied. I’ve noticed a decline on the services over the last few years. I over the last two years the quality of the service it has More

by Cecilia Miretti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victor Perez-Gonzales
3.0
This rating includes all reviews, with more weight given to recent reviews.
Gerald Schiller
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2026 -

Russ Darrow Metro Mazda responded

Cecilia, We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Jalen Moore jalen.moore@russdarrow.com

June 22, 2026

Gwen kept blowing us off and never personally getting back to to us-She could of done better! More

by MILAGRS670
Recommend Dealer
No
Employees Worked With
Nathan Zoesch
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gwen Moore
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Jun 25, 2026 -

Russ Darrow Metro Mazda responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact me directly. I would love to get to the bottom of this and turn things around for you. Jalen Moore jalen.moore@russdarrow.com

June 19, 2026

Service was done with top quality, communication was great and they got everything done quickly and efficiently! More

by PEDRO.LAPETRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerald Schiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2026 -

Russ Darrow Metro Mazda responded

It’s great to know the service on your Mazda CX-5 was top quality and our communication kept you informed. We’re glad the work was completed quickly and efficiently. We look forward to assisting you again. Jalen Moore jalen.moore@russdarrow.com

June 18, 2026

Got a good car. Happy with it. Drives nice and has lots of nice features. More

by JANSSENTARA22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JAMMAL DEPASS
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 22, 2026 -

Russ Darrow Metro Mazda responded

Thanks for sharing about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

June 18, 2026

Easy appointments, excellent service. Reasonable price for service and parts. Explains what they are going to do and the cost ahead of service. More

by mketalker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Jun 19, 2026 -

Russ Darrow Metro Mazda responded

Thank you for noting how easy scheduling can be and for recognizing our transparent cost estimates. We’re glad the service and parts pricing met your expectations. Bruce and our team appreciate your feedback and look forward to helping with your Mazda in the future. Jalen Moore jalen.moore@russdarrow.com

June 18, 2026

All was done to my satisfaction. Neat and clean work shop . Will be back again More

by AMARGRAF
Workmanship
Recommend Dealer
Yes
Employees Worked With
Nick Mudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerald Schiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Jun 18, 2026 -

Russ Darrow Metro Mazda responded

Thanks for letting us service your Mazda5 and for recognizing our clean workshop. We’re glad everything met your needs. We look forward to having you back again. Jalen Moore jalen.moore@russdarrow.com

June 18, 2026

Scheduling my appointment was quick and easy. Oil change and tire rotation were fast and friendly More

by CJCALIMLIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Mudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Mazaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
LANDON HILL
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 18, 2026 -

Russ Darrow Metro Mazda responded

Thank you for the five-star rating and for trusting us with your Mazda CX-50. We’re delighted scheduling your appointment was effortless and that the oil change and tire rotation were fast and friendly. Jalen Moore jalen.moore@russdarrow.com

June 16, 2026

Robyn and Jaylen, were both so great with working with me and getting me in and out in a timely manner. Highly recommend. More

by MARIAHLOPEZ640
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robyn ODonnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Matson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jalen Moore
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Jun 16, 2026 -

Russ Darrow Metro Mazda responded

We appreciate you sharing how Robyn and Jalen guided you through the purchase of your used Mazda CX-5 so efficiently. Thank you for recommending us to others. Jalen Moore jalen.moore@russdarrow.com

June 15, 2026

Was welcomed at the door immediately. I had one of the smoothest, informational, relaxed, and overall great experience. More

by DBELTRA54R
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alejandro Noyola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Zoesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Jun 15, 2026 -

Russ Darrow Metro Mazda responded

Thank you for choosing Mazda and sharing your five-star feedback. We’re glad you felt welcomed right away and found the experience relaxed and informative. Enjoy your Mazda and please let us know if there is anything we can do for you. Jalen Moore jalen.moore@russdarrow.com

June 14, 2026

Excellent customer service is provided at Russ Darrow Mazda! I’m very happy with my car and the how I’m treated every time I go to the dealership. Bruce was so professional & also very personable which I More

by MICHELLECOLE13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Mazaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Jun 14, 2026 -

Russ Darrow Metro Mazda responded

It’s great to know Bruce and our service crew provided professional and personable care during your recent Mazda CX-5 oil change. We’re glad the complimentary car wash was a nice touch. Thank you for choosing us and sharing your positive experience. Jalen Moore jalen.moore@russdarrow.com

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