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Russ Darrow Metro Mazda

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.3
1,178 Reviews
Mazda of Milwaukee is your premier destination for new and pre-owned Mazda vehicles. Whether you're searching for a stylish and efficient Mazda3, a sporty MX-5 Miata, or a versatile CX-5 SUV, we have a wide selection to suit your needs. Our dedicated team is committed to delivering exceptional customer service and a hassle-free car-buying experience. Every pre-owned vehicle on our lot is thoroughly inspected for quality and reliability, ensuring you drive away with confidence. Visit Mazda of Milwaukee today for an unbeatable selection, competitive pricing, and top-tier service!
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11330 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 1,178 reviews

March 05, 2026

It is always a positive and pleasant experience when I visit the dealership. Everyone I’ve encountered in the Service Department is friendly, professional, and competent. More

by precise1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirsten Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Mudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Mazaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
LANDON HILL
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2026 -

Russ Darrow Metro Mazda responded

Thank you for sharing such kind feedback about your recent service on your Mazda CX-5. We’re delighted to know our service team’s friendly and professional approach continues to make each visit pleasant for you. Jalen Moore jalen.moore@russdarrow.com

March 03, 2026

Erica was great from start to finish and she found me the exact car I came in for. More

by AEDWARDSHARMON1
Recommend Dealer
Yes
Employees Worked With
Gwen Moore
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gwen Moore
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Mar 03, 2026 -

Russ Darrow Metro Mazda responded

Thank you for your feedback. We’re glad you found the exact Mazda CX-90 you were looking for. Enjoy every drive and let us know if we can assist you in the future. Jalen Moore jalen.moore@russdarrow.com

March 01, 2026

I didn’t meet a Gwen Moore. So I can’t rate her. Salesman was wonderful and pleasant as always. More

by Jenmalicki
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noah Matson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris smellis
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Mar 01, 2026 -

Russ Darrow Metro Mazda responded

Thank you for highlighting Noah’s pleasant support during your used Ram 1500 purchase. We’re thrilled he made the process smooth and enjoyable. We appreciate your 5-star rating. Jalen Moore jalen.moore@russdarrow.com

February 28, 2026

Bruce and the guys over at metro Mazda took good care of me. I’m satisfied More

by RMOORE225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Mudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Mazaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 28, 2026 -

Russ Darrow Metro Mazda responded

We’re glad Bruce and our team provided excellent care for your Mazda CX-5 and that you’re pleased with the service. Thank you for sharing your experience. We look forward to assisting you again. Jalen Moore jalen.moore@russdarrow.com

February 27, 2026

Great Great great great great great great great great great Great great great great great great great great great More

by CHRISTOPHERSHOWS
Recommend Dealer
Yes
Employees Worked With
LANDON HILL
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : LANDON HILL
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Feb 27, 2026 -

Russ Darrow Metro Mazda responded

LANDON and our team are pleased to hear you enjoyed the service on your Mazda CX-90. We appreciate the five-star rating and look forward to assisting you with future maintenance needs. Jalen Moore jalen.moore@russdarrow.com

February 27, 2026

The experience in service has always been pleasant. All options were explained. The waiting area is clean and well stocked. More

by DMINER10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Mazaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Perez-Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerald Schiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2026 -

Russ Darrow Metro Mazda responded

We appreciate your feedback about our service department. We’re glad the option explanations were clear and the waiting area was comfortable and well stocked. We look forward to welcoming you back for your Mazda CX-50 maintenance. Jalen Moore jalen.moore@russdarrow.com

February 26, 2026

Very friendly and Great service ! !!!! Easy to work with. Customer care and service was amazing More

by DRAKOWSKI58
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noah Matson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janea Anthony
5.0
This rating includes all reviews, with more weight given to recent reviews.
JAMMAL DEPASS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2026 -

Russ Darrow Metro Mazda responded

It’s great to know you found our team friendly and easy to work with when getting your new Mazda CX-5. We’re pleased our attentive service met your expectations. Jalen Moore jalen.moore@russdarrow.com

February 21, 2026

Good Tim, Gwen, and the whole staff were great! Got the vehicle i wanted for the payment budget I had in mind. More

by zoe.derose
Recommend Dealer
Yes
Employees Worked With
Gwen Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gwen Moore
Report | Print
Feb 22, 2026 -

Russ Darrow Metro Mazda responded

Thank you for sharing your experience. We’re pleased Gwen and our team helped you find the used Honda Pilot that suited your budget. Enjoy every drive in your Pilot. Jalen Moore jalen.moore@russdarrow.com

February 20, 2026

No problems. Oil change and tire rotation while I waited. Was in and out in a reasonable time. More

by Never again
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Mudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Mazaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Perez-Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2026 -

Russ Darrow Metro Mazda responded

Thank you for letting us know your Mazda CX-5 oil change and tire rotation were handled promptly. We’re glad you could wait comfortably and were in and out in a reasonable time. We look forward to assisting you with future service. Jalen Moore jalen.moore@russdarrow.com

February 17, 2026

Very good service thank you very much Very kind representative good service as well good More

by DD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kirsten Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Mudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zoe DeRose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Perez-Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
LANDON HILL
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 17, 2026 -

Russ Darrow Metro Mazda responded

Thank you for the five-star rating. We’re thrilled our team provided kind and efficient service for your Mazda CX-5. Feel free to reach out anytime you need assistance. Jalen Moore jalen.moore@russdarrow.com

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