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Russ Darrow Honda - Service Center

Milwaukee, WI

4.5
760 Reviews

760 Reviews of Russ Darrow Honda - Service Center

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April 17, 2025

They have been very helpful. Jon Stein has been helping me for a long time. More

by elkhart634
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2025 -

Russ Darrow Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

April 17, 2025

When it was time to check out, Andrea was giving me details from another customer’s car sheet. I told her she had the wrong car she ignored what I said and continued to speak about the wrong care to me More

by PBROOKEN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Perez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2025 -

Russ Darrow Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. George Matthews george.matthews@russdarrow.com

April 16, 2025

My advisor was great and friendly and helpful very professional made feel welcome great waiting room More

by Terry14691469
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aleiah Brown
4.0
This rating includes all reviews, with more weight given to recent reviews.
Adriana Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2025 -

Russ Darrow Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! George Matthews george.matthews@russdarrow.com

April 16, 2025

The Service is slow, staff aren’t what they used to be. Website reservation system is outdated. More

by User1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maddie Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2025 -

Russ Darrow Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. George Matthews george.matthews@russdarrow.com

April 15, 2025

Every one their is so friendly and service department does an excellent job. I would highly recommend Russ Darrow. More

by ROSETRIPOLI123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Malkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alondra Sandoval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Berger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aleiah Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adriana Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yazen Saleh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cruz Drahonovsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Trepczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2025 -

Russ Darrow Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. George Matthews george.matthews@russdarrow.com

April 15, 2025

I have gotten at least 10 different communications asking me to rate your biz. This amount is absurd and frankly annoying. Stop. Entirely. More

by thedavidfish
Recommend Dealer
No
Employees Worked With
Just Stop. It's Annoying.
Apr 18, 2025 -

Russ Darrow Honda responded

Thank you for this feedback. George Matthews george.matthews@russdarrow.com

April 15, 2025

Joey was really friendly and helpful. 10/10 service all around! I would recommend Joey & Honda to everyone. More

by Bunni Saleem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Winklepleck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2025 -

Russ Darrow Honda responded

Thanks for sharing about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

April 15, 2025

Great experience! ! Very professional and I definitely will be coming back. Also, great hours and availability. More

by JESSA0331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Malkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2025 -

Russ Darrow Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

April 14, 2025

Very good. Professional service. Rowley is awesome, as well as Racheal. I always return. Convenient More

by MSEVANS988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Matthews
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rowley Clayborn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Aguilar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aleiah Brown
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Russ Darrow Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! George Matthews george.matthews@russdarrow.com

April 14, 2025

Joe was very nice and helpful thank you joe I appreciate everything that you done More

by ANDERSONMICHELLE1127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Winklepleck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Russ Darrow Honda responded

Thanks for sharing your thoughts about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

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