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Russ Darrow Honda

Milwaukee, WI

4.6
2,012 Reviews
Located in the heart of Milwaukee, WI, Russ Darrow Honda is your premier destination for new and certified pre-owned Honda vehicles. With a commitment to exceptional customer service, we offer a wide selection of reliable cars, SUVs, and trucks designed to fit every lifestyle and budget. Every used and certified pre-owned vehicle undergoes a rigorous multi-point inspection to ensure quality and reliability. As part of the Russ Darrow Group, serving Wisconsin for over four decades, we take pride in delivering an outstanding car-buying and ownership experience. Visit Russ Darrow Honda in Milwaukee today and experience the difference in quality, value, and service!
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10851 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 2,012 reviews

March 07, 2025

I appreciate that they had the part in stock and were able to do the work right away. More

by JJKORdus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2025 -

Russ Darrow Honda responded

Thank you for choosing Russ Darrow Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! George Matthews george.matthews@russdarrow.com

March 07, 2025

Chris Burger is my go to person. If he's too busy (which he always makes time for me) Jon S or Rachel ALWAYS step up and this Dream Team gets the job done for me all of the time, no More

by TNORMAN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Malkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Berger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2025 -

Russ Darrow Honda responded

Thanks for sharing about your experience with Chris and our team here at Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

March 06, 2025

Our sales consultant Porchia Woodson was outstanding and went above and beyond to ensure we received professional and kind guidance and care during our Honda purchase. Always with a smile. Thankful for Sa More

by JCRMJ1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
AL COBB
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Porchia Woodson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maddie Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael in Finance 5 stars, Nastascia Elliott
Mar 06, 2025 -

Russ Darrow Honda responded

John and Cheri, Thank you for taking the time to share your thoughts on working with Porchia, Michael and our team. We're glad to hear we delivered such a great experience! George Matthews george.matthews@russdarrow.com

March 06, 2025

Always a plesure to get service by Russ Darrow Honda. They do a gret job More

by B960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maddie Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2025 -

Russ Darrow Honda responded

Thanks for sharing your thoughts about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

March 06, 2025

It’s clean, staff is hospitable, the mechanic I’ve had is knowledgeable and explains issues with my vehicle. More

by JPUETZ2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Mercado
Mar 07, 2025 -

Russ Darrow Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! George Matthews george.matthews@russdarrow.com

March 05, 2025

Their prices are ridiculous and the staff need to be more understanding. I was charged over $300 to take out a screw. More

by mgradywi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe or John
Mar 08, 2025 -

Russ Darrow Honda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

March 04, 2025

We are repeat customers because Mike and Carmen are very knowledgeable, friendly and were able to answer all of our questions. More

by KOZOLLFAMILY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Tuler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maddie Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carmen Medina - Santa Anna
Mar 04, 2025 -

Russ Darrow Honda responded

Thank you so much for your kind words for Mike and Carmen and for taking the time to leave us this wonderful feedback! George Matthews george.matthews@russdarrow.com

March 04, 2025

I drive an old car don't bring me a service price as high as for a newer car. Be creative and helpful with alter alternatives please More

by THRMNBRCY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maddie Wojciechowski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2025 -

Russ Darrow Honda responded

Thank you for bringing this to our attention. If you'd be willing, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. George Matthews george.matthews@russdarrow.com

March 04, 2025

Got me in on a Sunday afternoon for rear brake issue, reviewed all costs ahead of time, and had me out by close time. Excellent service! More

by Art S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aleiah Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2025 -

Russ Darrow Honda responded

Thank you so much, Art, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Honda to be a positive one. Please don't hesitate to reach out if you need anything else. George Matthews george.matthews@russdarrow.com

March 04, 2025

I truly appreciate Jon and team's great sense of high touch customer service! Amazing! More

by MITZIBUD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2025 -

Russ Darrow Honda responded

Thanks for sharing your thoughts about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

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