Reliable Nissan

Reliable Nissan responded

Thank you for your kind review! We’re glad to hear you had a very good experience with us. It’s great that our team was able to clearly explain the pricing and keep you informed on when your car would be ready. We truly appreciate your feedback and look forward to assisting you again in the future!

Reliable Nissan responded

Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating that must have felt. Repair costs can vary depending on the diagnosis, parts, and labor involved, but we never want our customers to feel uncomfortable or uncertain about the value of the service. We’d appreciate the opportunity to review what was recommended and provide more clarity on the estimate you received. Please feel free to reach out to us directly so we can look into this further and address any concerns.

Reliable Nissan responded

Thank you for your feedback. We apologize for the inconvenience you experienced during your visit. Fluids should have been checked and topped off as part of your service, and we’re sorry that was missed. We also understand how frustrating it must have been to have trouble using your Nissan Rewards. This is not the level of service we aim to provide, and we’ll be addressing this with our team to ensure better training and attention to detail moving forward. Please feel free to reach out to us directly—we’d appreciate the opportunity to make this right.

Reliable Nissan responded

Thank you for sharing your experience! We’re glad to hear Brandon took great care of you by thoroughly gathering information, getting your vehicle properly diagnosed, and keeping the process moving smoothly. Making sure our customers are taken care of—especially with things like rentals and warranty coordination—is a top priority. We appreciate your trust in us and are happy to know your truck is back on the road. If you need anything moving forward, we’re always here to help! 🚗

Reliable Nissan responded

Thank you for the awesome review! We’re so glad to hear the process was quick, easy, and enjoyable for you—that’s exactly what we aim for. Frank and Nikki will really appreciate the shoutout! We’re lucky to have them on the team. Thank you for the recommendation, and we look forward to helping you again in the future! 🚗

Reliable Nissan responded

Thank you for your wonderful feedback about your vehicle purchase experience. It's truly heartwarming to hear how Isaac and Gracie made your visit so positive from the very beginning. We're delighted that their friendly and professional approach helped you feel comfortable throughout the entire process. Your comments about Isaac's knowledge and patience really highlight what we strive for in customer service. It's wonderful that he took the time to thoroughly explain vehicle features and answer your questions without any sales pressure. We're equally pleased that Gracie made the paperwork and finalization process smooth and stress-free for you. The teamwork you experienced between Isaac and Gracie reflects our commitment to providing exceptional customer care. We're thrilled that their collaboration created such an easy and comfortable atmosphere during your visit. Your recommendation means everything to us at Reliable Nissan. We appreciate customers like you who recognize genuine care and dedication to customer satisfaction. Thank you for choosing us for your automotive needs.

Reliable Nissan responded

Thank you for bringing this to our attention. We completely understand how frustrating that situation must have been, especially when you’ve already taken care of those services and had the documentation to prove it. That’s certainly not the experience we want for our customers. We appreciate you keeping your receipts, and we’ll be sure to review how maintenance records are being checked and communicated to prevent this from happening in the future. We also understand the inconvenience caused by not having loaner vehicles available and will share your feedback with our team as we continue working to improve our service experience. Please feel free to reach out to us directly so we can look into your visit further and make things right. We truly value your business and your feedback.

Reliable Nissan responded

We are overjoyed to hear about your wonderful experience with our team! It's fantastic to know that you've found such great value in our service that you've chosen us for four vehicles. Having a team member who truly listens to your needs and works to create successful deals is exactly what we strive for. Your loyalty and trust in Reliable Nissan means everything to us, and we look forward to continuing to serve you in the future.

Reliable Nissan responded

We are delighted to hear about your wonderful experience with our team. It sounds like you found exactly what you were looking for in terms of a dependable car, and we're thrilled that happened for you. Having someone who goes the extra mile to ensure you get the right vehicle makes all the difference, and we're so pleased that patience and kindness were part of your journey with us. Your satisfaction with finding a trustworthy automobile is exactly what we strive for at Reliable Nissan. We truly value customers like you who take the time to share their positive experiences.

Reliable Nissan responded

We are disappointed to hear about your experience, as this is not the level of consistency or accuracy we strive to provide. We understand how concerning it is to receive conflicting information regarding vehicle condition and service recommendations, especially when it relates to safety and drivability. Your feedback regarding inspection accuracy and communication is important, as we aim to ensure all reports and estimates are clear, consistent, and properly documented. We would appreciate the opportunity to speak with you directly and review your concerns in more detail. Please contact Manny Garcia, our Service Director, at Mgarcia01@vtaig.com for further assistance.