Pat Lobb Toyota of McKinney

Deceitful experience with this dealership! My husband and I bought a 2024 4-runner 3 weeks ago. Before purchasing the car, we inquired several times if the vehicle had remote start. First, My husband and I bought a 2024 4-runner 3 weeks ago. Before purchasing the car, we inquired several times if the vehicle had remote start. First, from the original salesman, then with the salesman we purchased with. Both assured us the car had remote start via the app. On the day of the purchase, my husband was told remote start was available on the app again and the salesman proceeded to “setup” the car on the Toyota app. My husband noticed that the remote function wasn’t visible and then salesman stated that we would have to finalize setup at home. After finalizing setup, the app was still not “working”. The dealership was called as well as the salesman. We were told they would get it setup just to bring the car by. After taking the car by and having the salesman and a service tech look at the remote and app, they told us our vehicle did in fact not have the remote start option BUT that most models it came standard with. Just not ours…I was assured after driving up to the dealership with my small children, it would be figured out promptly and would be added to my car. It has been 3 weeks. During that time, questions regarding a timeline as well as the process have gone unanswered. I have been dismissed, put off and lied to. I have since asked to speak to a manager twice now and have yet to be contacted by one directly. Today, after calling again, the salesman informed us that they would not be making it right and that only certain models came with remote start. We were told we can pay out of pocket for a feature that was verbally confirmed 3x to us in the purchase of our brand new vehicle. The dishonesty and the blatant brush offs are incredibly frustrating. We are not impressed with our experience with the multiple salesmen and are disappointed in how this matter is being handled. The lies and deceit are astounding and if you are looking for a car dealership that is honorable this is not the place for you to purchase your vehicle. More

Fast friendly service department. The service department had me in and out the door with my oil changed and tires rotated in less than 30 minutes. The dealership has nice a c The service department had me in and out the door with my oil changed and tires rotated in less than 30 minutes. The dealership has nice a comfortable waiting area. I had the best experience ever with these guys taking care of my car. Thanks More

Lex did an amazing job, he’s the big man, kind, genuine and straight forward. He was easy to get work with. The dealership is just a dealership though, they meet the standard but I didn’t feel any more tha and straight forward. He was easy to get work with. The dealership is just a dealership though, they meet the standard but I didn’t feel any more than just another sale in any way. Their vehicles are the same; they do not give particular love to each one that comes in, they are just there. It’s clear they have crossed the line from your local LaRusso Auto and are just the next big time flashy dealership pushing numbers. Lex though… he’s a good dude, worth the trip and drudging the flashy Cole’s auto, where they don’t slash the competition… or give out Bonsai trees. More

They able to setup appointment the same day I called. Tammy, my service writer kept me informed and took care getting the service completed on timely manner. . Completely satisfied. Job well done! Th Tammy, my service writer kept me informed and took care getting the service completed on timely manner. . Completely satisfied. Job well done! Thank you More

Toyota service is great— as long as Agrin is my service advisor. He is very helpful and makes sure the job is done right. Thx Toyota/Agrin Neani advisor. He is very helpful and makes sure the job is done right. Thx Toyota/Agrin Neani More

Parker was an amazing salesman! We’re glad we stoped by! We will definitely return for our next Toyota We’re glad we stoped by! We will definitely return for our next Toyota More

Kevin is very patient and helped us a lot. I really recommend Kevin as your agent. I really recommend Kevin as your agent. More

My husband and I went out on a whim to check out some vehicles we had been looking at online. Matt was very knowledgeable and took his time answering all our questions. The dealership staff were extremel vehicles we had been looking at online. Matt was very knowledgeable and took his time answering all our questions. The dealership staff were extremely friendly and helpful. Spike suggested some vehicle ideas with us also and we were able to pin point our dream car. Matt #1 was very helpful in getting us financed. The overall experience with Matt was excellent he was very willing to allow us to test drive whatever we were interested in and informed us about each of the vehicles. I will definitely refer this dealership and Matt to our family and friends. Thank You! More

Simon was a fantastic salesman to work with. He was very knowledgeable and friendly! I'll definitely be sending my friends and family to see him in the future! He was very knowledgeable and friendly! I'll definitely be sending my friends and family to see him in the future! More

I had a list of cars that were very difficult to obtain. I have called dealerships across the nation, and visited multiple dealerships locally. I visited Patt Lobb Toyota in McKinney and Carlos Carroll was I have called dealerships across the nation, and visited multiple dealerships locally. I visited Patt Lobb Toyota in McKinney and Carlos Carroll was a wonderful salesman. He was extremely thorough, very prompt, and was respectful of my time. He kept me updated on the status of the vehicle I was looking to purchase and immediately contacted me when it became available. I have purchased a lot of cars in the past, but Carlos hands down was the most knowledgeable and most eager to educate. After the paperwork was completed he proceeded to spend another 30-45 minutes with me to get my Toyota app set up and to ensure I understood the complexities of the car. Thanks Carlos for your outstanding service. Patt Lobb Toyota gave me a fair amount for my trade and they were completely transparent with their pricing. I'll definitely be back. More