Pat Lobb Toyota of McKinney

Unhelpful after I ordered a part from Toyota to be picked up she was not kind throughout my visit. When I asked about a key for my 4runner I said let me order one but I wanted to check if toyota had a sale f up she was not kind throughout my visit. When I asked about a key for my 4runner I said let me order one but I wanted to check if toyota had a sale for it before I purchased it, she refused to help me search for the part and said “I cant give out part numbers” but she was looking at it on her screen. So I asked for the name of the part and she sat their not being helpful while I struggled to search when she had the info to help me. Then she told without anyone else waiting behind me that I needed to go sit down and wait if I was not buying the key from her? I said I will buy it from you but I just wanted to look and see if its on sale and she told me again “well I need you to go wait over their” and pointed to the chairs like I was bothering her by trying to look up a key without help on Toyota's website.(no other customers were waiting and I was being nice trying to see if she would assist me but she just seemed heartless and didnt care) I explained I have kids with my wife in the acr and asked for a supervisor and she said sure hold on and started to help another employee on a computer next to her with something on the computer and I said firmly “please your wasting my time!” And she said wait came back with the part number before I had to go to the front desk and get a manager to help me out because she was so rude. The manager helped me 100% and was kind and understanding 10/10 but the experience leading up to that was not very good. More

JD was very great to work with. He was helpful and informative about the entire process. I will definitely recommend him to anyone! He was helpful and informative about the entire process. I will definitely recommend him to anyone! More

I was really impressed with a straightforward experience. Johnny was able to clearly break down the numbers and made sure that we were all on the same page before we signed. Car buying always feels like a g Johnny was able to clearly break down the numbers and made sure that we were all on the same page before we signed. Car buying always feels like a game and I didn't get that feeling this time due to the clear communication. Keaton in the finance department kept that going with straightforward explanations and made us feel like we could make an informed decision on add-on packages. I fully expect to call Johnny directly when I'm ready for my next Toyota. More

Service was excellent and fact. Had my oil and tires rotated which look less than 40 minutes on a Saturday. Had my oil and tires rotated which look less than 40 minutes on a Saturday. More

Tammy was awesome! Needed a key specifically for our 2023 4Runner, it was urgent. She checked parts, got key and had it programmed, registered and ready to go within Needed a key specifically for our 2023 4Runner, it was urgent. She checked parts, got key and had it programmed, registered and ready to go within an hour! More

Jason was amazing! He was so patient with me and never made me feel rushed or pressured during the entire experience. It felt like he genuinely cared about me and find He was so patient with me and never made me feel rushed or pressured during the entire experience. It felt like he genuinely cared about me and finding the right car for me. I cannot recommend him enough! More

Polite and fast service, major repairs completed same day before lunch. Will definitely be back. before lunch. Will definitely be back. More

Excellent staff, courteous and attentive, they listen to your concerns andmake you feel valued as customer your concerns andmake you feel valued as customer More

Lex was great customer service and a true gentleman and professional I would recommend him to all my friends A plus great personality Ty Lex we really appreciate the time and care you spent with us we love professional I would recommend him to all my friends A plus great personality Ty Lex we really appreciate the time and care you spent with us we love the car !!!!!!! Debra and Paris More

Always helpful, always kind, always quick. All representatives have been exceptional with personal care and efficient in all ways. All representatives have been exceptional with personal care and efficient in all ways. More