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Norm Reeves Toyota Dallas

Dallas, TX

4.8
5,052 Reviews
Are you searching for a vehicle that commands attention across Dallas, Forney, Mesquite, and Garland, TX? The team at Norm Reeves Toyota Dallas is here to provide you with an exciting, reliable vehicle you'll love for years to come. From the moment you arrive, you'll become part of our extended family. Our team is passionate about serving you, fulfilling your automotive needs, and supporting your community. Looking for your next car near Dallas, Fort Worth, or Irving, Texas? Your journey starts with finding the right dealership. While there are many options in Dallas County, only Norm Reeves Toyota Dallas offers Super Prices, Super Selection, and a Super Experience. A Super Selection of Toyota Vehicles Plus, explore HUNDREDS of pre-owned cars from all the top brands! When you visit our showroom, you’ll always find an impressive range of vehicles. We have hundreds of new Toyota models available, from sporty sedans like the Corolla and Camry to rugged SUVs like the Highlander and RAV4, plus versatile trucks like the Tacoma. Don’t forget to check out our extensive inventory of used cars! With pre-owned vehicles from Toyota and other well-known brands, there’s something for everyone.
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9525 E R L Thornton Fwy

Dallas, TX

75228

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Showing 5,052 reviews

February 09, 2025

The general manager and sales associate were helpful and knowledgeable. They clearly cared about us as customers. Everyone at the dealership worked together to get us taken care of in a timeky and professi More

by OnTheGoMama
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Oscar Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Asmus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Haarhues
Feb 10, 2025 -

Norm Reeves Toyota Dallas responded

That's so nice to hear! Congratulations on your new Toyota, and we're delighted that your car-buying experience was such a joy. Thanks for the glowing review, and we hope to serve you at your first service appointment!

February 09, 2025

Was told it was gona be an 1 and 15 minutes. After waiting a 1:1/2 was told my car was “ 1 more then next”. How about next time be courtesy of peoples time and let the customer know at maybe I d More

by KAREN.DUMAS.LPC
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Pena
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Norm Reeves Toyota Dallas responded

We understand your frustration in waiting for your car to be serviced, Karen, and value you as a customer. With your feedback, we will address our service team regarding the delays and work on making improvements where necessary. If you choose to return to our dealership for service, we hope to provide you with a five-star experience. Thank you.

February 09, 2025

It was the worst experience I’ve ever had buying from a car dealership I’m already thinking about trading my car absolutely horrendous More

by scdea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edwin Aguilar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Norm Reeves Toyota Dallas responded

Since we value you as a customer, we'd like to know what made your car-buying experience so dissatisfying. That way, we can resolve any outstanding issues and improve our services to provide customers like you with a five-star experience. Please reach out to our General Manager, Bryan Haarhues, at bryan.Haarhues@normreeves.com or 945-348-017 when you get a chance. Thank you.

February 09, 2025

Excellentent customer service they always there for any question or thought that I have thanks for everything. Nice work. More

by pedrazaofelia1984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alejandro Marin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Norm Reeves Toyota Dallas responded

We want you to feel well-informed about the service that your Toyota needs! We're pleased that was the case during your recent visit. Thanks for letting us know, and we're here for you whenever you need us!

February 09, 2025

Love to work with shally never ever problem always co operative and friendly nothing else to say but love to come Toyota More

by mukeshzeel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Norm Reeves Toyota Dallas responded

We love to host you here! Your feedback on Shelly will make her happy. Thank you for trusting our team, and we hope to see you for future appointments!

February 09, 2025

Good service and great personal. Justin is wonderful and I enjoy working with him. He has been so helpful to me. More

by zluckydog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Norm Reeves Toyota Dallas responded

We're lucky to have Justin on our team and pleased that you were satisfied with his performance. We appreciate you bringing our car in to our service center and hope to work with you again. Remember that you can easily schedule an appointment online and request Justin. Thank you!

February 09, 2025

Thank you to Justin for not giving up and figuring out what was wrong with my car. More

by Llblack07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Norm Reeves Toyota Dallas responded

Never give up--we like that motto for service! We're glad that Justin could go the extra mile to find out what was going on with your Toyota. Thanks for coming in, and feel free to request Justin's services again!

February 08, 2025

Very straightforward & friendly folks. Smooth transaction with the trade in & purchase. And the nice coffee while you wait just a little was a big plus:) More

by Chaitverma
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Scott Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Norm Reeves Toyota Dallas responded

We love the picture of the two of you standing beside your new-to-you Audi! We wish you the best of luck with it and are happy that the experience was so smooth. Sounds like the coffee perked you up (we couldn't resist)! Thanks for all the praise, and we're here for you when you need your first service appointment!

February 08, 2025

This is my second time coming there and both times I had good experiences. Especially, recent visit, I want to make a mention of the associate, he was knowledgeable and helpful . And the job was completed More

by Chippy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Norm Reeves Toyota Dallas responded

Welcome back to our dealership! We appreciate that your Lexus received the service that was required and in a speedy time frame. Thanks so much, and we hope to see you a third time! Fingers crossed!

February 07, 2025

Great sales ladies & gents. Friendly, helpful and knowledgeable, each salesperson worked as a team to make a sale. More

by Sandra J Reynolds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harveen Toor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sales Department not listed
Feb 07, 2025 -

Norm Reeves Toyota Dallas responded

Sounds like a satisfying experience, Sandra! Feel free to let us know what we can do to provide you with a five-star experience in the future. Thank you!

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