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Norm Reeves Toyota Dallas

Dallas, TX

4.9
4,881 Reviews
Dallas' Cowboy Toyota Dealership Serving the DFW Metroplex Area. Cowboy Toyota welcomes all Credit Union, Sam's Club, and Costco members. We offer vehicle delivery within the Metroplex area to all customers. Cowboy Toyota located in Dallas, TX is proud to be one of the premier dealerships in the Dallas-Fort Worth Metroplex. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Cowboy Toyota a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Toyota or Scion, you've come to the right place. We proudly serve the following communities and others in the Dallas and Fort Worth Metroplex area: East Dallas, Lake Highlands, White Rock Lake, North Park, Preston Hollow, Park Cities, Highland Park, Universtiy Park, Far North Dallas, Richardson, Garland, Oak Cliff, Sachse, Murphy, Mesquite, Balch Springs, Forney, Heath, Seagoville, Rockwall, Rowlett, Lake Ray Hubbard, Addison, Plano, Sunnyvale, Sulphur Springs and Terrell. Come visit our selection of Toyota Prius, Corolla, Yaris, Matrix, Camry, Venza, Avalon, RAV4, FJ Cruiser, Sienna, Tacoma, Sequoia, Tundra, and Land Cruiser. Located in Dallas, Texas off of I-30 and Buckner Boulevard.
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9525 E R L Thornton Fwy

Dallas, TX

75228

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Showing 4,881 reviews

December 12, 2024

Everyone was really great and worked very hard. I am very happy with their work and I thank them all. More

by bakhshijawid592
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yaela Dror
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Norm Reeves Toyota Dallas responded

Congratulations on your new-to-you Toyota! It sounds like everyone went out of their way to create a satisfying experience for you. We appreciate your review, and please let us know when you need your first service visit. Thank you!

December 12, 2024

Great service by Shelly Jackowski. She and her team work good together. Thank you Shelly. More

by alvin5448
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2024 -

Norm Reeves Toyota Dallas responded

We're so pleased to hear all the praise that Shelly receives from customers like you, Alvin! Thank you for sharing this, and we hope to provide you the same high level of service next time.

December 11, 2024

The service department is finally listening to the customer about customer service improvements. My experience was great this time around. More

by amdenne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norm
Dec 12, 2024 -

Norm Reeves Toyota Dallas responded

We're glad that you've noticed an improvement in our services! It sounds like your experiences bringing your Toyota in for service have taken a positive turn. If you do have any concerns, please contact our service department because we value customer feedback in providing the quality you deserve. Thank you!

December 11, 2024

Very thorough. I needed windshield wipers so he ordered them for me and told me to come back for them to be installed More

by HANGTRUONG89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Norm Reeves Toyota Dallas responded

We appreciate your positive feedback regarding your service visit for your Toyota! If you don't hear from us soon, please contact our service department so that we can get your windshield wipers installed. Thank you, and we hope to see you soon for the installation!

December 11, 2024

I lost 2 of my 4 hub cap covers by Monday after my Saturday service. I tried to call to see if there was anything that can be done and was given the run around and no one bothered to call back after m More

by Deanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Auchter
1.0
This rating includes all reviews, with more weight given to recent reviews.
SHELLY JACKOWSKI
1.0
This rating includes all reviews, with more weight given to recent reviews.
CARLOS LOPEZ
1.0
This rating includes all reviews, with more weight given to recent reviews.
JOHN PENA
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Norm Reeves Toyota Dallas responded

We appreciate you bringing this to our attention regarding the missing hub cap covers, Deanna. We have forwarded your review to the appropriate parties to hopefully resolve any outstanding issues. Thank you.

December 09, 2024

Visited from the EAST on a Cold and Rainy day and when I say Mr. BILLY (salesman) took care of me from afar... from Kleenex, hand sanitizer and lotion (I'm the Healthcare Professional 😄). He was mindful o More

by medjeep98.sr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Billy Goss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Norm Reeves Toyota Dallas responded

We love all the emojis peppering this review! Congratulations on your new Toyota, and we thank you for sharing your experience with Billy. If you need anything else, please contact us online or give us a call!

Dec 10, 2024 -

medjeep98.sr responded

🎯

December 09, 2024

My appointment was at 11:45 am and the advisor assigned to me was out to lunch. Checked in with another person who's attitude was not at all welcoming. When I came to pick up car and was being charged More

by marylisatorres459.mt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Auchter
1.0
This rating includes all reviews, with more weight given to recent reviews.
SHELLY JACKOWSKI
3.0
This rating includes all reviews, with more weight given to recent reviews.
CARLOS LOPEZ
3.0
This rating includes all reviews, with more weight given to recent reviews.
JOHN PENA
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Norm Reeves Toyota Dallas responded

We appreciate your feedback on your service visit for your Toyota, Mary Lisa. This will help us to improve our processes, and, if you choose to return in the future, we hope to provide you with a five-star experience. Please contact our dealership if you would like to discuss the issues you experienced with a team member. Thank you.

December 08, 2024

Carlos is an excellent service provider! ! He is prompt and professional who pays attention to details. Thank you! More

by candice.insalaco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CARLOS LOPEZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Norm Reeves Toyota Dallas responded

We will be sure to tell Carlos about your satisfaction with the service he gave to your Toyota, Candice! Thank you for letting us know, and we hope to see you at a future service appointment.

December 08, 2024

Luis and Staff were very helpful in assisting me with purchasing my new car! Hands down the best customer service and experience at a dealership i’ve ever had! More

by KENZGARD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Breaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Norm Reeves Toyota Dallas responded

That's awesome to read! Congratulations on your new-to-you Toyota, and we're glad that Luis and the rest of our staff lent you a hand. Thanks so much, and we look forward to working with you again!

December 07, 2024

consistently good service. Shelly is a gem. Also appreciate the driver who take me home. recommend More

by wayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : the driver to take me home is good
Dec 10, 2024 -

Norm Reeves Toyota Dallas responded

We appreciate all the positive feedback, Wayne! Shelly will be happy to hear it, and we're glad that you took advantage of our shuttle service. Thank you, and we'll see you in the future!

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