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Norm Reeves Toyota Dallas

Dallas, TX

Overview
Employees
Reviews
Vehicles
4.8
5,091 Reviews
Are you searching for a vehicle that commands attention across Dallas, Forney, Mesquite, and Garland, TX? The team at Norm Reeves Toyota Dallas is here to provide you with an exciting, reliable vehicle you'll love for years to come. From the moment you arrive, you'll become part of our extended family. Our team is passionate about serving you, fulfilling your automotive needs, and supporting your ...
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9525 E R L Thornton Fwy

Dallas, TX

75228

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Showing 5,091 reviews

December 19, 2024

Nathan Asmus is an excellent sales rep. He was very knowledgeable and went the extra mile to ensure a great experience More

by tjlandry98
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Breaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Asmus
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Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

We're all about going the extra mile to ensure our customers are happy! Thanks for the shout out -- we'll make sure Nate gets your feedback!

December 19, 2024

Shelly is the best, as always. Way over priced now. Might as well go to Sewell. More

by LIPPAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

We're so happy Shelly has earned your trust, but we're sorry to hear your were dissatisfied with your experience overall. If you have any lingering price-related questions, please reach out to our team.

December 19, 2024

Since you took over Cowboy Toyota, everything has gone to xxxx. I brought my truck in over a week ago, only to find that the master cylinder and brake booster needed to be replaced. Within 10 minutes of lea More

by HICKLAJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

We are certainly sorry to hear about your recent experience with us. We understand your frustration, and we want to ensure you are able to get back behind the wheel of your truck and have it run smoothly. Please reach out to our team to discuss this matter further.

December 17, 2024

Service advisor was awesome. Great communication. Very knowledgeable Made it easy and painless Quick and easy More

by GREEKCARMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

Service is always great when it goes smoothly! We're glad your experience went off without any hitches, and we appreciate your willingness to review your experience with us!

December 16, 2024

Shelly was super professional and friendly. Giver her a raise and a bonus. She deserves them both. More

by mbronson09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Norm Reeves Toyota Dallas responded

That's wonderful to hear that Shelly provided you and your Toyota such excellent service! We will keep your suggestions in mind and hope that you will return in the future. Thank you!

December 15, 2024

Nice people Efficient service Clean restrooms Good location Changing the name to me was not the end of the world but the transition is very unprofessional More

by SMS323232
Recommend Dealer
Yes
Employees Worked With
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Norm Reeves Toyota Dallas responded

Your input is valuable because it helps us to understand what is working and what is not. Thanks for the positive words regarding our staff, the service, and our facility. Please let us know what issues you faced during the transition, and we can improve any services that are lacking. Thank you, and we look forward to serving you again!

More
December 14, 2024

Good services I used this dealer for More 8 years and today chance the ñame but the services are the same More

by Idania
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Norm Reeves Toyota Dallas responded

Your loyalty means so much to us, Idania! We're flattered that you've stuck with us for eight years and felt that everything we do still rings true. Thank you for bringing your Toyota in for service throughout the years, and we're happy to help you in the future!

December 14, 2024

Shelly has taken care of all of my cars for over ten years! She is the best! More

by RODNEY.ORSAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Norm Reeves Toyota Dallas responded

We're so lucky to have Shelly taking care of customers like you, Rodney! She keeps customers coming back for more. Thanks for staying with us for more than a decade--it shows we're doing something right! See you next time!

December 14, 2024

Excellent work and courtesy people, my favorite place. , Carlos is one of the best in the business . More

by CLO23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Norm Reeves Toyota Dallas responded

How nice that you listed our dealership as one of your favorite places! We appreciate it and appreciate your glowing review for Carlos. He will be happy to hear it! Thank you, and we're just a phone call away if you need us.

December 14, 2024

I recently had the pleasure of working with Yaela Dror when purchasing my new vehicle at Norm Reeves Toyota Dallas, and I couldn’t be more satisfied with the experience. From the moment I walked in, Yaela More

by wmontoya409
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yaela Dror
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Norm Reeves Toyota Dallas responded

Congratulations on your new-to-you Toyota! It sounds like Yaela hit all the marks that make for a satisfying car-buying experience. We will have to let her know how you felt about the visit. Thank you, and we hope to see you for a service appointment!

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