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Norm Reeves Toyota Dallas

Dallas, TX

4.9
4,884 Reviews
Dallas' Cowboy Toyota Dealership Serving the DFW Metroplex Area. Cowboy Toyota welcomes all Credit Union, Sam's Club, and Costco members. We offer vehicle delivery within the Metroplex area to all customers. Cowboy Toyota located in Dallas, TX is proud to be one of the premier dealerships in the Dallas-Fort Worth Metroplex. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Cowboy Toyota a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Toyota or Scion, you've come to the right place. We proudly serve the following communities and others in the Dallas and Fort Worth Metroplex area: East Dallas, Lake Highlands, White Rock Lake, North Park, Preston Hollow, Park Cities, Highland Park, Universtiy Park, Far North Dallas, Richardson, Garland, Oak Cliff, Sachse, Murphy, Mesquite, Balch Springs, Forney, Heath, Seagoville, Rockwall, Rowlett, Lake Ray Hubbard, Addison, Plano, Sunnyvale, Sulphur Springs and Terrell. Come visit our selection of Toyota Prius, Corolla, Yaris, Matrix, Camry, Venza, Avalon, RAV4, FJ Cruiser, Sienna, Tacoma, Sequoia, Tundra, and Land Cruiser. Located in Dallas, Texas off of I-30 and Buckner Boulevard.
Contact Dealership

9525 E R L Thornton Fwy

Dallas, TX

75228

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Showing 4,884 reviews

November 25, 2024

Justin Auchter is my service advisor. He is excellent about taking care of my 4runner.. More

by jshaw10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : justin auchter
Nov 25, 2024 -

Norm Reeves Toyota Dallas responded

We're glad that your Toyota 4Runner is back in shape after Justin worked on it! Thanks for choosing us for service, and we hope to serve you again!

November 25, 2024

Shelly and the team consistently provided great service. I will be back for the next service. More

by JLTROJAN
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
CARLOS LOPEZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOHN PENA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2024 -

Norm Reeves Toyota Dallas responded

Thank you for the support for Shelly and our team! We love to help customers keep their beloved rides on the road for as long as possible. We look forward to be your go-to service location for hopefully many miles to come.

November 23, 2024

Great service and great timing! Love the team Yaela did very good with explaining everything More

by Esmevalenz42
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yaela Dror
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Norm Reeves Toyota Dallas responded

Congratulations on your new Toyota, Esme! We're glad that Yaela could make sure that you were comfortable before taking the plunge, Thanks so much, and feel free to reach out when you need a service appointment!

November 22, 2024

Done quickly, lost my car I had to wait a while til they could find it More

by BOOMER20000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CARLOS LOPEZ
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Norm Reeves Toyota Dallas responded

Whoops! We're glad that our service team could locate your Toyota. With a high volume of cars, it's bound to happen! Thanks for putting your trust in us, and we'll see you for a future service visit!

November 22, 2024

Justin had my phone number AND I left two messages, but he NEVER called me to let me know my car was ready. Or texted me. Or returned my calls. WORST SERVICE EVER I usually use Shelly, next time I wi More

by lisa
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
1.0
This rating includes all reviews, with more weight given to recent reviews.
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Norm Reeves Toyota Dallas responded

We value your feedback, Lisa, so that we can address these issues with our service team. It's important for us to stay in communication with our customers so that you feel well-informed. Thank you, and we appreciate you sticking with us.

November 22, 2024

Yaela made my vehicle purchase experience smooth and easy. Her warm and thoughtful approach made it easy to find the Toyota car that would fit me. I postponed coming to a dealership because I didn’t wan More

by Elainejimenez1216
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yaela Dror
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2024 -

Norm Reeves Toyota Dallas responded

Congratulations on your new-to-you Toyota, Elaine! That's the way that we approach our customers when it comes to the car-buying process. We're so happy Yaela demonstrated that kindness to you. Thanks so much for sharing, and we hope to see you at a future appointment!

November 22, 2024

Great service and quick turnaround from Antonio. I will definitely come back to the dealership More

by Dine_b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio
Nov 25, 2024 -

Norm Reeves Toyota Dallas responded

That sounds like a satisfying visit with Antonio for your Toyota! We welcome you to return, and thank you for selecting our dealership.

November 22, 2024

Scott Henderson is a wonderful person and salesman. We have bought three cars from him and all of our experiences have been magnificent. Thank you Scott and all who make our experiences with your deale More

by patricia.marsolais
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Norm Reeves Toyota Dallas responded

What a nice review, and we appreciate you sticking with us for three cars, Patricia! Congratulations on your new Honda, and will let Scott know how your experience went. Thank you, and we hope to serve you in the future when you need a new car or service!

November 17, 2024

Josh Wells was very helpful. We originally came in to look at one car that didn't work out and he helped us look at a secondary car that worked out for us. He was very honest and More

by Kathy Tharasena
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Norm Reeves Toyota Dallas responded

Congratulations on your new-to-you Toyota, Kathy! We're glad that Josh could lead you to a great choice and could answer all your questions. Please let us know what else we can do for you. Thank you!

November 17, 2024

Yaela made the experience first rate, she was knowledgeable about the vehicle and made the buying process fast and expedient. More

by jameswferris
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Breaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yaela Dror
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Norm Reeves Toyota Dallas responded

We wish you the very best with your new Toyota, James! It's great that Yaela gave you all the information that you needed to make your purchase a success. We look forward to your return! Thank you!

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