Nissan of Elk Grove

I really like this dealership because everyone is always very attentive. The process is always quick when I go in. very attentive. The process is always quick when I go in. More

Elk Grove Nissan always does a great job. Fast and efficient. Great deal on the oil change for Memorial Day Fast and efficient. Great deal on the oil change for Memorial Day More

Good dealership with nice service and staff that went above and beyond to find the right vehicle for their customer above and beyond to find the right vehicle for their customer More

Thanks for best service and nice behaviors what the customers and discounts in oil change. customers and discounts in oil change. More

The dealership seems to anticipate customers needs. While I was waiting I lost my pen and they were able to loan me one. When I needed a charger for my phone, they supplied it. I didn't used to like de While I was waiting I lost my pen and they were able to loan me one. When I needed a charger for my phone, they supplied it. I didn't used to like dealerships, but this one is changing my mind. Thank you More

Specifically, my experience with Elk Grove Nissan Staff was professional and kind. CARLOS PARGA listened about my problem with my trade-in, he then offered me optionS on what he could do. He was very helpf was professional and kind. CARLOS PARGA listened about my problem with my trade-in, he then offered me optionS on what he could do. He was very helpful and not overly assertive. I drove off with a new SUV feeling happy and winning. More

Nissan of Elk Grove was helpful, courteous and prompt on their time the vehicle would be ready. Great experience. their time the vehicle would be ready. Great experience. More

Good Service and knowledgable staff regarding the service performed. Explained detailed things and whats best for your vehicle performed. Explained detailed things and whats best for your vehicle More

We dropped off our car at 1:00 PM for a recall repair and SMOG inspection, making it very clear that we needed the vehicle back by 12:30 PM the following day at the latest. At 12:30 PM the next day, I cal SMOG inspection, making it very clear that we needed the vehicle back by 12:30 PM the following day at the latest. At 12:30 PM the next day, I called to confirm the car was ready for pickup. I was told that the employee handling our vehicle was out to lunch until 1:00 PM. When I called back at 1:15 PM, I was informed that the SMOG inspection had not yet been started, but that our car was next in line. I was assured it would be ready by 2:30 PM. I explained that someone was driving from the Bay Area to purchase the car and that we needed an accurate completion time. Once again, I was reassured that the vehicle would be ready by 2:30 PM. However, when my husband arrived at 3:00 PM, the SMOG inspection had still not begun. He had to wait at the dealership while the work was completed, and the buyer who had driven all the way from the Bay Area was also forced to wait. Communication throughout the process was extremely poor. Every time I called, the phone rang for an unusually long time before anyone answered. On my first call, the employee who picked up was carrying on a separate conversation, and I had to confirm that I had actually reached Nissan. While the staff was courteous, they lacked professionalism, communication skills, and respect for their customers' time. The repeated assurances that were not honored created unnecessary stress and inconvenience. Fortunately, the vehicle has now been sold, and we will not have to return to this dealership. More

Very nice gentleman. Just wished he'd remembered us since he told us and we booked a two thousand dollar service job. Rental car was a hassle to get and by the time we go Just wished he'd remembered us since he told us and we booked a two thousand dollar service job. Rental car was a hassle to get and by the time we got home with it, it was less than an hour before the car was ready. So, great service by the service team working on our car. Excellent work and speed. We just hope next mileage check/car update we don't have to say what we're there for multiple times and a rental car be ready and waiting. More