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Niello BMW Elk Grove
Elk Grove, CA
222 Reviews
Here at Niello BMW Elk Grove, we are committed to providing distinctive automotive products and exceptional service while treating our customers and employees with unyielding integrity.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday Closed
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 222 reviews
May 01, 2024
They provided the deal i was looking for. Good service and attitude. Will come back Good service and attitude. Will come back More
by PARHAMCARLOS
Verified Customer
Helpful April 29, 2024
Took the BMW survey and I gave honest feedback. The same day I get a call from the management upset with the results and telling me that it hurts their bonus instead of asking what they could do th The same day I get a call from the management upset with the results and telling me that it hurts their bonus instead of asking what they could do the improve their customer service More
by RAJK
Employees Worked With
April 27, 2024
Everyone at Niello BMW Elk Grove is always fantastic! CJ, Pov, Jarrett, Bob, Monica, and Mark always go above and beyond to ensure a great customer experience! CJ and Pov made this car buying experience CJ, Pov, Jarrett, Bob, Monica, and Mark always go above and beyond to ensure a great customer experience! CJ and Pov made this car buying experience seamless! Thank you! More
by Jesse Navarro
Employees Worked With
April 24, 2024
Our sales professional Tom was excellent. He made the purchase experience much less stressful and even kind of fun. He made the purchase experience much less stressful and even kind of fun. More
by AL33
Employees Worked With
April 24, 2024
I was very pleased with the people that worked with me on my X5 purchase. my X5 purchase. More
by stedon6
April 23, 2024
Such a great experience! We worked together throughout the entire process... from Darren answering all my online inquiries, to Ozzie helping my husband and I when we arrived We worked together throughout the entire process... from Darren answering all my online inquiries, to Ozzie helping my husband and I when we arrived for a test drive/ready to purchase, to Po who helped with all the paperwork, warranties, and finances. Highly recommend- we came all the way from Napa County and are happy we did! More
by AMANDA C
April 21, 2024
The car is beautiful and the delivery was seamless. The team's knowledge of (and ability to execute on it) the buying out of state process was terrible. I still haven't received my plates. The team's knowledge of (and ability to execute on it) the buying out of state process was terrible. I still haven't received my plates. More
by DFOX10
April 21, 2024
Very accommodating to us. Caring approach made the process very easy for me. My third time here for an automobile. Keep up the good work! Caring approach made the process very easy for me. My third time here for an automobile. Keep up the good work! More
by ASDEGU1
Employees Worked With
April 17, 2024
I had a great experience looking for a new car with the sales team at this dealership. Ozzie was very helpful. sales team at this dealership. Ozzie was very helpful. More
by ryan.alward
Employees Worked With
April 16, 2024
Sales department was excellent! Mike and Ed were great during our first BMW purchase. I was not pleased with the service department however. I was quoted a price at drop off and the Mike and Ed were great during our first BMW purchase. I was not pleased with the service department however. I was quoted a price at drop off and then charged an additional fee as the service writer did not include all fees into my quote. They did not honor the quote and charged me the additional fees. Also requested repair of a part to interior of car that was not addressed and is still not fixed. I do not have time to keep driving over an hour to have repairs done at this particular dealership. More
by LCFMC
