My salesman Darren was very easy to work with and very
informative throughout the purchase.
informative throughout the purchase.
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by ANDRUK5
Verified Customer
Verified Customer
Apr 08, 2026 -
Niello BMW Elk Grove responded
Thank you for highlighting how easy Darren was to work with and how informative he kept you during your BMW X3 M purchase. We’re pleased the process was smooth from start to finish. Enjoy your new X3 M!
David Sotomayor
Business Development Mgr.
David.sotomayor@niello.com
(916) 971-2131
The only glitch I had was when I was about to take
possession of the car and they only had one key. When they stated that they only had one set and I could order another set for a couple of hundred do
possession of the car and they only had one key. When they stated that they only had one set and I could order another set for a couple of hundred dollars extra, I almost lost it and was close to killing the deal. I had just paid over $60,000.. cash for a car and I wasn't about to pay an extra $300. for a second key! Fortunately Mr. Dooley saw to it that the key was to be ordered gratis, and they day was saved!
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by SCARABGLASS
Verified Customer
Verified Customer
Other Employees Tagged:
Timothy Dooley *****
Mar 13, 2026 -
Niello BMW Elk Grove responded
It's fantastic to hear that our team was able to provided you with great customer service! We truly appreciate the opportunity to do business with you. Thanks for choosing Niello BMW Elk Grove!
David Sotomayor
Business Development Mgr.
David.sotomayor@niello.com
(916) 971-2131
They called me and made me aware of available deals.
Process went fairly smoothly and delivered my car and picked up my current car
Process went fairly smoothly and delivered my car and picked up my current car
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by DNRUSU
Verified Customer
Verified Customer
Other Employees Tagged:
Essex Salcido
Jan 19, 2026 -
Niello BMW Elk Grove responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
David Sotomayor
Business Development Mgr.
David.sotomayor@niello.com
(916) 971-2131
We enjoyed our experience, everyone was very helpful.
Several cars to choose from and the paperwork didn’t take that long to complete.
Several cars to choose from and the paperwork didn’t take that long to complete.
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by M.KING0
Verified Customer
Verified Customer
Dec 16, 2025 -
Niello BMW Elk Grove responded
It's great to hear that Darren was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello BMW Elk Grove!
David Sotomayor
Business Development Mgr.
David.sotomayor@niello.com
(916) 971-2131
This is our third BMW purchase through Niello Elk Grove.
We appreciate the sales staff and their thoroughness.
We appreciate the sales staff and their thoroughness.
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by SDCBWOODS
Verified Customer
Verified Customer
Nov 05, 2025 -
Niello BMW Elk Grove responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
David Sotomayor
Business Development Mgr.
David.sotomayor@niello.com
(916) 971-2131
Darren was a patient straight forward salesman.
He was friendly, answered all questions and didn't push for a sale. I love my new car and have been adjusting to all the excellent features. The deal
He was friendly, answered all questions and didn't push for a sale. I love my new car and have been adjusting to all the excellent features. The dealership personnel have been very helpful and always with a smile!
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by SUSANLEE60SL
Verified Customer
Verified Customer
Other Employees Tagged:
Massoud Qayoumi, Jonathan and Alexandria
Sep 09, 2025 -
Niello BMW Elk Grove responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.
David Sotomayor
Business Development Mgr.
David.sotomayor@niello.com
(916) 971-2131
Absolutely the best service!
All of the staff from my salesman to the finance manager, all were a great experience. They made make sure that things would work for me, that it was
All of the staff from my salesman to the finance manager, all were a great experience. They made make sure that things would work for me, that it was the car I wanted, and the education after the sale was great. I will definitely use the same salesman when I go back to get my next BMW.
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by DKHUBBARD13
Verified Customer
Verified Customer
Sep 07, 2025 -
Niello BMW Elk Grove responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
David Sotomayor
Business Development Mgr.
David.sotomayor@niello.com
(916) 971-2131
Very friendly staff.
Excellent customer service. They truly care about you and your vehicle and helps with any car problem you have.
Excellent customer service. They truly care about you and your vehicle and helps with any car problem you have.
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by iwuhenry5055
Verified Customer
Verified Customer
Aug 31, 2025 -
Niello BMW Elk Grove responded
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Niello BMW Elk Grove are glad to have you as a customer.
David Sotomayor
Business Development Mgr.
David.sotomayor@niello.com
(916) 971-2131
Great experience!
This was my 3rd purchase through Niello Elk Grove. Darren, my Sale Oerson is great!
This was my 3rd purchase through Niello Elk Grove. Darren, my Sale Oerson is great!
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by TIMMIKULIN
Verified Customer
Verified Customer
Jun 16, 2025 -
Niello BMW Elk Grove responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.
David Sotomayor
Business Development Mgr.
David.sotomayor@niello.com
(916) 971-2131
Great overall experience.
Darren is patient with all our questions and always fun to work with!
Darren is patient with all our questions and always fun to work with!
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by Ashton
Verified Customer
Verified Customer
Jun 11, 2025 -
Niello BMW Elk Grove responded
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.
David Sotomayor
Business Development Mgr.
David.sotomayor@niello.com
(916) 971-2131