Tim Dooley

My wife and I purchased a pre-owned Lexus from Niello and had a wonderful buying experience. I first called Pooja Thakur for information on the car and she took care of us through the entire process. She i had a wonderful buying experience. I first called Pooja Thakur for information on the car and she took care of us through the entire process. She is a super star and made our vehicle purchase so smooth and easy, it was a huge relief, as we live 300 miles from the dealership. She was very communicative, organized and great to work with. Tim Dooley, finance manager, was also great to work with and had our paperwork wrapped up in less than a half hour. I would definitely purchase another car from Niello in the future and it's worth driving the extra mile for their excellent customer service. I will be referring all of my friends and family to purchase from Niello and especially Pooja, thank you all! More

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Consistent , exceptional service . Needs are anticipated and offered before I ask or comment. Each interaction worked to build confidence in my decision to be a customer with this sp Needs are anticipated and offered before I ask or comment. Each interaction worked to build confidence in my decision to be a customer with this specific dealership. In this case an annual service visit offered the use of a loaner car. My experience with the loaner helped me decide to trade in my 2021 X2 and lease an 2026 X3. The Service Manager Minh helped me work through the process, introduced me to the sales person Joseph . Together they worked to meet all the buying criteria. It was an exceptional experience. !! More

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I had an excellent experience at Niello BMW Elk Grove! From the moment I walked in, the staff was welcoming, professional, and genuinely helpful. My sales consultant was very knowledgeable, patient, and a From the moment I walked in, the staff was welcoming, professional, and genuinely helpful. My sales consultant was very knowledgeable, patient, and answered all of my questions without any pressure. The entire process was smooth, transparent, and hassle-free. They have a great selection of vehicles, and the dealership is clean, modern, and well organized. I truly appreciate their honesty and commitment to customer satisfaction. I highly recommend Niello BMW Elk Grove to anyone looking for a great car-buying experience! More

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