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Ozzie Cortez
23 Reviews
Dealership Experience
7 yrs
Languages Spoken
English
Spanish
23 Reviews
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23 Reviews of Ozzie Cortez
April 15, 2026
Was ok, financing department kind of screwed me a little. Didn’t really notice because the payments were still the same slightly. After looking at the contract more. They offered me lower for my trade, then Didn’t really notice because the payments were still the same slightly. After looking at the contract more. They offered me lower for my trade, then I was told. If they actually kept their word on the amount for my trade-in, my payment should’ve been lower. But because they wanted to keep my payments the same instead of lowering it, they just adjusted the APR a little. Typical backhanded dealership tactics. More
by BOUCHERSENG
Verified Customer
April 02, 2026
My sales person was fantastic! However, once I was handed over to the logistics team of paperwork, etc. the lack of customer service and attention to detail was noticeable. I have However, once I was handed over to the logistics team of paperwork, etc. the lack of customer service and attention to detail was noticeable. I have reached out several times and left voicemails and emails and have never received a response back from the appropriate department. I feel as though I am always chasing answers and having to track things down one month after the sale. This is my third Bmw and the experience is not up to par with the other Bmw dealerships I have dealt with. Unless there is a specific car that they have in inventory I would shop another BMW dealership instead. More
by JGB
Other Employees Tagged: Mike De La Pena , Victor in finance, and someone sending plates
January 20, 2026
I had ozzy from sales assist me in a potential purchase and he was patient and helpful throughout the whole process with any questions i had, very professional and would work him again the future. and he was patient and helpful throughout the whole process with any questions i had, very professional and would work him again the future. More
by Gerardo G
Other Employees Tagged: JOSEPH VO
January 12, 2026
Ozzie Cortez and the rest of the team at Niello BMW Elk Grove made the car buying and finance process pleasant, efficient and positive. They were professional and courteous about the vehicle and the trade- Grove made the car buying and finance process pleasant, efficient and positive. They were professional and courteous about the vehicle and the trade-in process. I would buy another BMW from them. More
by RGARGALICANA
December 30, 2025
Trevor is my service advisor and as usual he takes care of everything in a professional and timely manner. Alexis and Ozzie promised follow up on my recent used car sale but haven’t contacted me yet. of everything in a professional and timely manner. Alexis and Ozzie promised follow up on my recent used car sale but haven’t contacted me yet. More
by PTRNISHI
Other Employees Tagged: ALEXIS GALINDO
December 01, 2025
The process was pretty easy and simple beeen it was all done via Email and phone calls and to be honest the team was really nice and Easy to deal with and I will buy from you guys again in the future. done via Email and phone calls and to be honest the team was really nice and Easy to deal with and I will buy from you guys again in the future. More
by OSTEWART2109
May 23, 2025
Excellent, Service! Mr. Ed was very friendly and very profesional and help us all the way thru our purchase, went above our expectations. Thank you Mr. Ed!!! Mr. Ed was very friendly and very profesional and help us all the way thru our purchase, went above our expectations. Thank you Mr. Ed!!! More
by MGLABOY002
Other Employees Tagged: Ed Alnasir, Jas Hira, Jerome Duco, ELISA GALA, ALEXIS GALINDO , Angad Chhina, CHRISTOPHER ESTRADA, TRAVIS GLESSNER, Essex Salcido
May 11, 2025
I purchased a trade-in vehicle. My salesman Ozzie always answered his phone. The dealership claimed to had put new tires. They actually had not. Neillo refunded me the replacement My salesman Ozzie always answered his phone. The dealership claimed to had put new tires. They actually had not. Neillo refunded me the replacement cost. I had no response from management but the dealership honored the agreement. More
by S_GRAHAM
Other Employees Tagged: Paul Suchanek, Mike De La Pena , David Sotomayor
April 24, 2025
They were polite, not super pushy and made my car buying experience fun and easy! experience fun and easy! More
by EricJ.
Other Employees Tagged: Tommy Choonhaurai
March 30, 2025
Eventually after a lot of back and forth, I know I got the best deal possible. They took my car max trade in offer. Then added more to compensate for the price of the car in the back end. Test drove the c the best deal possible. They took my car max trade in offer. Then added more to compensate for the price of the car in the back end. Test drove the car by myself, signing the documents was very simple. Derailed the car before I left. Overall easy process. More
by NICKTROJANOWSKI
Other Employees Tagged: Tommy Choonhaurai , Massoud Qayoumi
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