Niello BMW Elk Grove

I had a fantastic experience with BMW Niello customer service team specially POOJA THAKUR. She is very professional, courteous, and went above and beyond to address my concerns to buy a car. She kept me service team specially POOJA THAKUR. She is very professional, courteous, and went above and beyond to address my concerns to buy a car. She kept me informed throughout the process. I truly appreciate her dedication to customer satisfaction. Highly recommended! More

The young man that helped us (ED) was very easy going he did not rush us or pushed any certain vehicle on us. It was and still is a very comfortable feeling buying a BMW from Niello BMW of Elk Grove. Every did not rush us or pushed any certain vehicle on us. It was and still is a very comfortable feeling buying a BMW from Niello BMW of Elk Grove. Every time I have gone there for whatever reason pertaining to my vehicle, every single person that works there, makes me and my wife feel like family. They show they really care about their customers!! Even after the purchase!!! I recommend Niello of Elk Grove! More

I purchased a used BMW X3 from Niello last month and have to say I am beyond disappointed in their service. During the purchasing process, I took the vehicle to be inspected by a third party. All was well as to say I am beyond disappointed in their service. During the purchasing process, I took the vehicle to be inspected by a third party. All was well aside from the brakes measuring at 3-3.5mm. I returned to Niello stating that selling a vehicle that was so close to needing new brakes was simply not good business practice and was walking the line of what is legal for used car sales in California. They assured me they would not sell a vehicle with less than 4mm, took the car, and checked it over. Still, they insisted that the third party was incorrect and the brakes were at 5mm. I decided this hiccup was not worth voiding the sales process and kept the vehicle. Unfortunately, within 3 weeks the brakes were squealing and clearly in need of replacement. I would expect slimy behavior like this from a run of the mill small dealership but not from a branded dealership. I have learned my very expensive lesson and would highly recommend against buying from this dealership. More

I found the staff to be courteous, knowledgeable, and helpful. It has been and all-around pleasant experience. helpful. It has been and all-around pleasant experience. More

The purchase experience was very good. No pressure, very helpful in deciding an appropriate model, and completed the transaction with ease. No pressure, very helpful in deciding an appropriate model, and completed the transaction with ease. More

Easy and pleasant through the entire care buying experience. There was no hard sell. The best buying experience I have ever had. experience. There was no hard sell. The best buying experience I have ever had. More

Excellent, helpful, courteous, service. Bobby worked hard to help me to get just the car I wanted. I easily recommend Bobby Pham to anyone looking for a BMW (new or used) at Niello BMW, E Bobby worked hard to help me to get just the car I wanted. I easily recommend Bobby Pham to anyone looking for a BMW (new or used) at Niello BMW, Elk Grove. In addition, Jonathan St. Germain, Niello BMW Genius, has been extremely helpful @ patient coaching me on the technology in my new 2025 x30x. My overall experience at Niello BMW has been the absolute best! I highly recommend Niello BMW, Bobby Pham, & Jonathan St. Germaine to anyone considering a new car. More

CJ went above and beyond! His communication with us the night before we drove 3 hours from San Jose to Elk Grove to see a car was so appreciated. CJ also called us the morning His communication with us the night before we drove 3 hours from San Jose to Elk Grove to see a car was so appreciated. CJ also called us the morning of letting us know that the car was still there really put us at peace. Thank you CJ More

Eventually after a lot of back and forth, I know I got the best deal possible. They took my car max trade in offer. Then added more to compensate for the price of the car in the back end. Test drove the c the best deal possible. They took my car max trade in offer. Then added more to compensate for the price of the car in the back end. Test drove the car by myself, signing the documents was very simple. Derailed the car before I left. Overall easy process. More

Great service by Steve and all involved. We both had a great experience. Thank You We both had a great experience. Thank You More