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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,457 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,457 reviews
July 10, 2024
Thank you so much for the way you handled my purchase of my 2017 Mercedes. Barry London was the perfect salesperson. No pressure and so kind. A special shout-out to Barry. Enjoying my new ride! my 2017 Mercedes. Barry London was the perfect salesperson. No pressure and so kind. A special shout-out to Barry. Enjoying my new ride! More
by jkonkus1256
Employees Worked With
July 05, 2024
Friendly staff. Process was fairly quick compared to other experiences we have had in the past. Process was fairly quick compared to other experiences we have had in the past. More
by kellyandy2097
June 20, 2024
This transaction was very smooth. Kyle handled everything perfect. The Sprinter van was delivered as described and in perfect condition. Very happy with my purchase. Mike Fergus Kyle handled everything perfect. The Sprinter van was delivered as described and in perfect condition. Very happy with my purchase. Mike Ferguson. More
by michael75
June 20, 2024
Kyle Swanson was amazing to work with during my car purchase process. He is professional and kind. This was my best experience buying a vehicle ever! Mercedes Benz of Hagerstown is top notch when it co purchase process. He is professional and kind. This was my best experience buying a vehicle ever! Mercedes Benz of Hagerstown is top notch when it comes to excellent customer service. More
by butterfly7573
Employees Worked With
June 18, 2024
Friendly and knowledgeable staff. Ron listened to what were looking for and guided us to an unexpected fabulous find. While we came window shopping, we left with a new beauty. Paperwo Ron listened to what were looking for and guided us to an unexpected fabulous find. While we came window shopping, we left with a new beauty. Paperwork was fast and painless. Will be back when it's time for a replacement for my husbands car. More
by Luvofcandles
June 18, 2024
Barry and team at Hagerstown made getting our new vehicle a pain free process. Barry was knowledgeable, professional, and responsive to our needs! a pain free process. Barry was knowledgeable, professional, and responsive to our needs! More
by jstevens16
Employees Worked With
June 16, 2024
We had a great experience buying our new car. Everyone was helpful and informative. Thanks! Everyone was helpful and informative. Thanks! More
by kcmaz24
June 06, 2024
I urge you to select Kyle as your designated sales consultant. He demonstrated a profound understanding of the vehicle, operational procedures and various features. He exudes professionalism, patience consultant. He demonstrated a profound understanding of the vehicle, operational procedures and various features. He exudes professionalism, patience and kindness. Despite exploring other dealerships, I gravitated towards Kyle due to his non-intrusive approach and respect for my stated preferences and financial constraints. I am happy with my first Mercedes (Polar White C Class) purchase. Thank you, Kyle. More
by KR
Employees Worked With
June 06, 2024
Really enjoyed working with Kyle and MB of Hagerstown. We love our new van so much! We have been searching for two years and finally found our van! We love our new van so much! We have been searching for two years and finally found our van! More
by jafenwick07
June 01, 2024
Barry was wonderful to work with. He was very informative on the safety features and functions of the vehicles and made the car buying experience pleasant and stress free. He was very informative on the safety features and functions of the vehicles and made the car buying experience pleasant and stress free. More
by lee_platz
Employees Worked With
