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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,452 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,452 reviews
November 07, 2024
Barry was wonderful to work with. We have never had such a pleasant experience buying a car. We have never had such a pleasant experience buying a car. More
by MaryG
November 03, 2024
Barry is incredible. He is the best sales associate I’ve ever had the pleasure of dealing with. He was attentive, patient, knowledgeable about the car and a pleasure to w He is the best sales associate I’ve ever had the pleasure of dealing with. He was attentive, patient, knowledgeable about the car and a pleasure to work with. More
by cem1946
Employees Worked With
November 01, 2024
This was the BEST experience I have had purchasing a vehicle! Rob was knowledgeable and kind. He was patient with my laundry list of needs and was able to meet every one! He also has an awesome leader i vehicle! Rob was knowledgeable and kind. He was patient with my laundry list of needs and was able to meet every one! He also has an awesome leader in Scott, who was equally kind and showed thoughtfulness with my daughter! Thank you all! More
by Mrs Hill
November 01, 2024
This is the 3rd Mercedes we have purchased from Rob Edmonds. Rob is knowledgeable, friendly and a pleasure to deal with. It is nice to walk in to the dealership and be treated like valued customers. Edmonds. Rob is knowledgeable, friendly and a pleasure to deal with. It is nice to walk in to the dealership and be treated like valued customers. This is why we keep coming back to Mercedes Benz of Hagerstown. More
by Nikitakay3
Employees Worked With
October 31, 2024
Great experience and easy to work with. Kyle was always ready to answer our questions. Kyle was always ready to answer our questions. More
by reshirk1949
Employees Worked With
October 29, 2024
I am always pleased to work with Barry on purchasing of a vehicle. This is the second time that we have dealt with Barry and he has always done a superb job and has gone out of his way to explain the differ vehicle. This is the second time that we have dealt with Barry and he has always done a superb job and has gone out of his way to explain the different functionalities of each vehicle. Additionally, he is always available for any other questions that we may have after departing the dealership. He has responded quickly to our phone call even on his weekend or day off from work. He definitely deserves more than the five stars that are available. More
by ozbornjohn75
October 26, 2024
I am very comfortable working with Rob at MB of Hagerstown. Never any pressure; just thorough, thoughtful customer service. Hagerstown. Never any pressure; just thorough, thoughtful customer service. More
by Lois
Employees Worked With
October 25, 2024
Alex always makes me feel good when I come to do service he has excellent customer service friendly good employee I can count on Alex Folz no worries the ladies at the desk are always treating me with digni he has excellent customer service friendly good employee I can count on Alex Folz no worries the ladies at the desk are always treating me with dignity respectful overall I’m happy with the service More
by Paul
October 18, 2024
I have bought many cars over the years and Barry is the best agent that I have ever dealt with. EVER!!! best agent that I have ever dealt with. EVER!!! More
by cem1946
Employees Worked With
October 17, 2024
We needed a dealership that was efficient and accurate in managing our order. Mercedes-Benz at Hagerstown provided a seamless experience under guidance of Barry London. We appreciate the personal touch an managing our order. Mercedes-Benz at Hagerstown provided a seamless experience under guidance of Barry London. We appreciate the personal touch and great experience. More
by rossleed
