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Lexus of North Miami
North Miami, FL
2,914 Reviews
Experience the Lexus Lifestyle
Purchasing a car is just the beginning of the Lexus experience. These days, dealerships have evolved into more than just a car lot – they have become a source of guidance and maintenance for vehicle care. And now, with the introduction of Lexus of North Miami – a true lifestyle begins.
The new state-of-the-art dealership not only provides the ultimate in automotive service but also provides unrivaled personalized service, catering to all of your needs with luxury amenities via the Club Lexus Lifestyle and Fitness Center. The innovative, resort-like center is designed to accommodate and enhance your everyday lifestyle by allowing access to the finest facilities for consultation and first class amenities.
Our service department is passionate about caring for the best automobiles in the world, and committed to keeping your Lexus vehicle and ownership experience top of the line. Our shop has all the top factory required tools and equipment accompanied by thirty-two factory trained technicians, eight Lexus certified trained advisors and over eighty service bays which makes it easy for our customers.
At Lexus of North Miami our assistant service advisors/service operators provide a welcoming answering service which you can reach Monday through Friday 7:30am-6:00pm, Saturday from 8:00am-5:00pm and Sundays from 11:00am-4:00pm (appointments recommended). You can call the Lexus of North Miami service department at (305) 372- 3747 to reach your service advisor, appointments or for vehicle history and all other questions. *Some restrictions apply.
Our Service department is fully equipped with carwashes, details and valet services. We offer complimentary car washes to our customers who have purchased or serviced vehicles at Lexus of North Miami.
The Café at Lexus of North Miami brings a warm and welcoming experience. Choose from complimentary critically acclaimed Starbucks coffee brewed to perfection, an impressive array of contin
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 2,914 reviews
August 10, 2022
North Miami Lexus was willing to bend over backwards to satisfy my needs as a customer. Staff at this dealership is top tier when it comes to customer service. Thank You Maria!! ❤️ You have made my Lexus satisfy my needs as a customer. Staff at this dealership is top tier when it comes to customer service. Thank You Maria!! ❤️ You have made my Lexus experience just as great as you made my daughter’s. I’ll be back next year with my son for he’s first car. 😘 More
by csmoak123
Employees Worked With
Maria Morrone
August 08, 2022
On February 2022 I bought my lease. Ibrahim Umar was my finance manager. He added a service warranty which I never asked or needed. I've gone multiple times to the dealership trying to Ibrahim Umar was my finance manager. He added a service warranty which I never asked or needed. I've gone multiple times to the dealership trying to remove the service warranty and each time Ibrahim uses the same line that he will work on getting it removed. It has been 6 months and I cannot remove the service warranty. I called the service warranty, Fidelity Warranty Services, and they cannot find my account. I'm not sure what service warranty Ibrahim added to my account because the warranty company cannot locate the service warranty. All I want is to remove the service warranty from my auto loan. The removal should be retroactive as I have been trying to do this since February 2022. More
by Carlos
Employees Worked With
Ibrahim Umar
August 04, 2022
everybody. professional, pleasant, efficient would recommend to my. friends in few hours i had a car!!! professional, pleasant, efficient would recommend to my. friends in few hours i had a car!!! More
by renacitrin
Employees Worked With
August 04, 2022
Horrible! !! While I had a great experience with the salesperson, Demetri, that helped me purchase a Used vehicle and have it shipped from Miami to Arizona back !! While I had a great experience with the salesperson, Demetri, that helped me purchase a Used vehicle and have it shipped from Miami to Arizona back in February, I have had an absolutely horrible experience trying to get a refunded deposit of $1000 that was used to hold the vehicle until funding could occur. I'm writing this review after trying for 5 months to get a simple refund. I've left multiple messages and emails for Rosali (zero communication), who works in Finance, to Jose, (zero communication) who was the Sales Manager and to Gregory in Finance (who communicated he would take care of it and get back to me which I never heard from him again.) I have called the front desk on multiple occasions, explained what I'm calling about and every time I've been put on hold for as long as 20 minutes without anyone coming back. I'm shocked at the lack of feedback and lack of help that I've received from a place that I'd expect a high level of customer service from. I've had to start a fraudulent charge process with my credit card company and for the first time EVER am leaving a review in an attempt to get someone's attention at the dealership. Don't put a deposit down to hold a vehicle at this dealership, or you will risk never seeing it again. Thank goodness I at least asked to get the initial deposit request of $5k down to $1k. More
by payne.david
August 04, 2022
I was very pleased with my Salesperson Lina Bautista. She is very knowledgeable and respectful. She is also a very patience salesperson. She's persistence and has a warm personality. I would recommend She is very knowledgeable and respectful. She is also a very patience salesperson. She's persistence and has a warm personality. I would recommend my family and friends to her. She's just a phone call away. More
by Vern
July 29, 2022
Very pleasant atmosphere clean environment . The salesperson Ramon was kind, knowledgeable, and able to answer all my questions. Friendly and a great personality The salesperson Ramon was kind, knowledgeable, and able to answer all my questions. Friendly and a great personality More
by BIGBLEW
July 25, 2022
July 23, 2022
Professional dealership that takes care of you through the process of purchasing a vehicle. Miss Marrone answered all our questions about the car we were interested in and we can recommend her highly to the process of purchasing a vehicle. Miss Marrone answered all our questions about the car we were interested in and we can recommend her highly to work with. More
by Lexus
Employees Worked With
Maria Morrone
July 21, 2022
This is my second time here at Lexus of North Miami and I could not ask for better experience! Maria always goes above and beyond. She is very attentive, very patient and found me the best deal! could not ask for better experience! Maria always goes above and beyond. She is very attentive, very patient and found me the best deal! More
by ivo_vargas09
