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Lexus of North Miami

North Miami, FL

4.6
2,912 Reviews
Experience the Lexus Lifestyle Purchasing a car is just the beginning of the Lexus experience. These days, dealerships have evolved into more than just a car lot – they have become a source of guidance and maintenance for vehicle care. And now, with the introduction of Lexus of North Miami – a true lifestyle begins. The new state-of-the-art dealership not only provides the ultimate in automotive service but also provides unrivaled personalized service, catering to all of your needs with luxury amenities via the Club Lexus Lifestyle and Fitness Center. The innovative, resort-like center is designed to accommodate and enhance your everyday lifestyle by allowing access to the finest facilities for consultation and first class amenities. Our service department is passionate about caring for the best automobiles in the world, and committed to keeping your Lexus vehicle and ownership experience top of the line. Our shop has all the top factory required tools and equipment accompanied by thirty-two factory trained technicians, eight Lexus certified trained advisors and over eighty service bays which makes it easy for our customers. At Lexus of North Miami our assistant service advisors/service operators provide a welcoming answering service which you can reach Monday through Friday 7:30am-6:00pm, Saturday from 8:00am-5:00pm and Sundays from 11:00am-4:00pm (appointments recommended). You can call the Lexus of North Miami service department at (305) 372- 3747 to reach your service advisor, appointments or for vehicle history and all other questions. *Some restrictions apply. Our Service department is fully equipped with carwashes, details and valet services. We offer complimentary car washes to our customers who have purchased or serviced vehicles at Lexus of North Miami. The Café at Lexus of North Miami brings a warm and welcoming experience. Choose from complimentary critically acclaimed Starbucks coffee brewed to perfection, an impressive array of contin
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14100 Biscayne Blvd

North Miami, FL

33181

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Showing 2,912 reviews

March 20, 2023

Honestly, THEE BEST and most patient representative I've ever met. Denis really cares about the satisfaction of the customer. Denis assisted me and made my purchase all worthwhile. I'm a returning customer More

by Kay
Recommend Dealer
Yes
Employees Worked With
Denis Shadrin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Mejias
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2023 -

Lexus of North Miami responded

Kay, thank you for the review! We are so glad to hear that you had a successful purchase experience working with Denis and the Lexus of North Miami team. Drive safely, and we hope to see you back again down the road!

March 12, 2023

We were treated great and the process was easy and stress free. I would recommend to all. More

by Andrés Fernández
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erez Shemesh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2023 -

Lexus of North Miami responded

Andrés, thank you for the review! We appreciate your business and hope to see you again at Lexus of North Miami!

March 09, 2023

Effective no nonsense dealership Highly recommend Gus & Maria were stellar The word will be spread More

by Mprince35
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maria Morrone
Mar 10, 2023 -

Lexus of North Miami responded

Thank you for supporting Lexus of North Miami with this awesome feedback! Gus and Maria will appreciate the shoutout!

March 05, 2023

They are the best in south Florida;great cars, courteous staff, well organized, I have been working with Babak in service since 2018. More

by thewavescondogm
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erez Shemesh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2023 -

thewavescondogm responded

grate job !

Mar 07, 2023 -

Lexus of North Miami responded

It's an honor to receive this praise about Lexus of North Miami and Babak! Thank you for being a loyal customer!

March 04, 2023

Maria was wonderful to work with. She was very accommodating and attentive to my needs. I would highly recommend her to others looking to purchase a car at the Lexus of North Miami. More

by teodora.e.masters@gmail.com
Recommend Dealer
Yes
Employees Worked With
Maria Morrone
Mar 06, 2023 -

Lexus of North Miami responded

Reviews like this make our day! We're thrilled Maria could offer excellent service that accommodated your needs and earned your confidence. Thanks for all your support of Lexus of North Miami!

March 03, 2023

Dealership very clean, employees courteous and professional. Rental car availability. Prompt service. Free coffee while you wait. More

by dale0513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Rubenfeld
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2023 -

Lexus of North Miami responded

Thank you for leaving Lexus of North Miami a five-star review! We loved this feedback and look forward to your next service visit.

Mar 08, 2023 -

dale0513 responded

very nice dealership

February 28, 2023

The treatment From Maria at Lexus of North Miami was great. Maria was amazing show got me the ES300h that i really wanted. I recommende everyone to come see Maria and ver team. More

by continentalcleanersmr
Recommend Dealer
Yes
Employees Worked With
Reinaldo Berroa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maria Morrone
Mar 01, 2023 -

Lexus of North Miami responded

Maria and the entire Lexus of North Miami team are delighted to see that your car-buying experience was an excellent one. Thank you for supporting Lexus of North Miami and please let us know if you need anything at all down the line. Congratulations on your beautiful new ES 300h!

February 21, 2023

I had an appointment with Tania to see a Lexus NX250 Premium, I understand that people get busy but her associate Anna hassled me and did not take anything I said into consideration. She wanted to appra More

by ACB1983
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Anna Kaloshina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tania Meija
Mar 22, 2023 -

Lexus of North Miami responded

I am very sorry to hear that your recent experience with us did not meet your expectations. I hear that your interaction with a member of our team was unsatisfactory and we apologize for any discomfort or frustration you may have experienced. We take customer service very seriously, and it's disappointing to hear that we fell short in your case. We would like to assure you that we value all of our customers and their time. We're sorry that you didn't feel heard during your visit, and we will address your concerns with our team to ensure that our associates are courteous and attentive to our customers' needs in the future. Although we understand that you have made a decision to not purchase a Lexus, we would welcome the opportunity to make things right and restore your faith in our dealership. If you have any further feedback or concerns, please do not hesitate to reach out to us directly. Thank you for providing us with your feedback and we wish you the best in your future car-shopping endeavors. Sincerely, Brittany Stillwell - Customer Relations Manager - 786-528-3788

February 20, 2023

I’m very happy with the people in Lexus of north Miami very helpfully people. More

by Ailenglez5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maria Morrone
Feb 20, 2023 -

Lexus of North Miami responded

Thank you for the rave review, we look forward to seeing you again at Lexus of North Miami.

February 17, 2023

Worst car buying experience I’ve ever had No returned phone calls or faxes ignored by sales manager. And week delay in gettin delivery More

by DonDoncreynolds
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alex Suarez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2023 -

Lexus of North Miami responded

I am very sorry to read this feedback, Don. We expect attentive communication and efficient service from our team and it is concerning that we missed the mark. I would like to speak with you directly and see how I can improve your experience from here on out. Please give me a call directly when you have a moment. Thank you, Brittany Stillwell - Customer Relations Manager - 786-528-3788

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