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Lexus of North Miami

North Miami, FL

4.6
2,906 Reviews
Experience the Lexus Lifestyle Purchasing a car is just the beginning of the Lexus experience. These days, dealerships have evolved into more than just a car lot – they have become a source of guidance and maintenance for vehicle care. And now, with the introduction of Lexus of North Miami – a true lifestyle begins. The new state-of-the-art dealership not only provides the ultimate in automotive service but also provides unrivaled personalized service, catering to all of your needs with luxury amenities via the Club Lexus Lifestyle and Fitness Center. The innovative, resort-like center is designed to accommodate and enhance your everyday lifestyle by allowing access to the finest facilities for consultation and first class amenities. Our service department is passionate about caring for the best automobiles in the world, and committed to keeping your Lexus vehicle and ownership experience top of the line. Our shop has all the top factory required tools and equipment accompanied by thirty-two factory trained technicians, eight Lexus certified trained advisors and over eighty service bays which makes it easy for our customers. At Lexus of North Miami our assistant service advisors/service operators provide a welcoming answering service which you can reach Monday through Friday 7:30am-6:00pm, Saturday from 8:00am-5:00pm and Sundays from 11:00am-4:00pm (appointments recommended). You can call the Lexus of North Miami service department at (305) 372- 3747 to reach your service advisor, appointments or for vehicle history and all other questions. *Some restrictions apply. Our Service department is fully equipped with carwashes, details and valet services. We offer complimentary car washes to our customers who have purchased or serviced vehicles at Lexus of North Miami. The Café at Lexus of North Miami brings a warm and welcoming experience. Choose from complimentary critically acclaimed Starbucks coffee brewed to perfection, an impressive array of contin
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14100 Biscayne Blvd

North Miami, FL

33181

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Showing 2,906 reviews

January 16, 2024

As always Benny is my service rep and he is very good at his job. He is professional and makes you feel as if he really cares. I hope he writes me up at all times.extremely comfortable with him More

by Annie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny
Jan 17, 2024 -

Lexus of North Miami responded

Annie, we're so glad to know that Benny continues to provide you with excellent service at Lexus of North Miami. We appreciate your kind words and look forward to serving you in the future!

January 02, 2024

This was Our second purchase,,,pleased so far. Lev took care of us excellent selection too 👍 More

by Tbunnell2
Recommend Dealer
Yes
Employees Worked With
Lev Bargraser
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Lexus of North Miami responded

Thank you for leaving Lexus of North Miami a positive review and congrats on your latest purchase! We'll give kudos to Lev for helping you find the perfect fit.

December 24, 2023

St the end of our 4-year lease, ANNA helped us purchase our Lexus ES 350 with no “gotcha” add-ons. We paid the “BUY OUT” price plus taxes, period! More

by Jacobsonp44
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Syed Bukhari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anna Kaloshina
Dec 26, 2023 -

Lexus of North Miami responded

We're glad to know that Anna was able to assist you with your Lexus ES 350 purchase at the end of your lease. We always aim for a straightforward process here at Lexus of North Miami. Enjoy driving around in your car!

December 23, 2023

I would like to express my gratitude for the assistance provided by Adrian during a recent transaction at Lexus North Miami. Adrian, a truly exceptional individual, welcomed me with remarkable kindness fro More

by gscrforest0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian
Dec 26, 2023 -

Lexus of North Miami responded

We're so glad to know that Adrian provided you with an exceptional experience at Lexus of North Miami. It's wonderful to read about your positive interaction and satisfaction with the service received. We appreciate your kind words, thank you for choosing us!

November 30, 2023

I've been with Lexus for 4 years now, and CESAR ALCALA has been excellent throughout these years. Yesterday, we got our 5th Lexus, and the service he has provided us has always been top-notch. He's consis More

by Koral Padilla
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cesar Alcala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2023 -

Lexus of North Miami responded

We're so glad to know that Cesar Alcala has been providing you with excellent service over the years at Lexus of North Miami. Thank you for your continued trust in us and enjoy your 5th Lexus!

November 19, 2023

Cesar Alcala and the certified preowned team secured our deal on my Lexus LS 500 last week. The sales experience was the smoothest auto purchase we’ve ever made. The process was simple, smooth and success More

by VjB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Alcala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Igor Katayev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maria Morrone, Tania Mejia
Nov 20, 2023 -

Lexus of North Miami responded

We're delighted to know that Cesar and our amazing team made your Lexus LS 500 purchase a smooth one here at Lexus of North Miami. Thanks for the kind words, we appreciate it!

November 18, 2023

The best service one can get and helps you with everything . Highly recommended. I wish all dealers were like this. More

by kendy.rodriguez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Demetri Melekos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2023 -

Lexus of North Miami responded

Kendy, we're delighted to know you had a top-notch experience at Lexus of North Miami! Thanks for the high recommendation - it means a lot!

November 15, 2023

I had a great experience at Lexus of North Miami buying my second Lexus. Tania and Alex did a great job in explaining to me the car and financing. They were very professional, friendly, and knowledgeable. More

by letxen3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tania Mejia
Nov 16, 2023 -

Lexus of North Miami responded

We're so glad to know that Tania and Alex made your experience at Lexus of North Miami a great one! It's important for us to ensure our customers feel comfortable with their decisions. Enjoy your new Lexus, and thank you for recommending us!

November 14, 2023

Hi- I scheduled an appointment in the morning to have the GX 460 serviced for an oil change and to search for an issue with the electrical - front camera and lane change instrumentation - were not working. P More

by jgeary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bobby Rahmani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2023 -

Lexus of North Miami responded

I'm sorry to learn about the unresolved issues with your vehicle. It's important that all concerns are addressed during service appointments and it seems we've missed something here. I'd like to help ensure this gets sorted out properly - please reach out directly so we can discuss further. Thank you, Brittany Rivera - Customer Relations Manager - 786-528-3885

November 13, 2023

Horrible Experience! ! I'm 84 years old. I've been driving Lexus since 1989. Every 6 years I buy a new LS and an RX. Sean, Gus and Harry are THE Most Unprofessional sal More

by ed bradley
Recommend Dealer
No
Employees Worked With
Harry Faitelson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Kamal
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Arcon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2023 -

Lexus of North Miami responded

Ed, I'm truly sorry to read about your experience. It's important that our customers feel respected and comfortable during their visits with us, so it's dismaying to learn we've fallen short of this expectation in your case. We'd like the opportunity to discuss this further and see how we can make things right for you. Please reach out at a time that suits you best. Thank you, Brittany Stillwell - Customer Relations Manager - 786-528-3788

Nov 15, 2023 -

ed bradley responded

I tried contacting the staff mentioned, they ignored my messages and never returned calls. I emailed all management at this dealership and no one replied. I filed a report with the AG. They obviously do not care about one old person. I will tell everyone I know to avoid lexus of north miami.

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