Lexus of North Miami

Nice and friendly! Able to do the paperwork on the phone and even delivered the car to my house! Thank you Able to do the paperwork on the phone and even delivered the car to my house! Thank you More

The advisor is not very friendly he did not explain carefully that I could bring the car more frecuently to the dealer carefully that I could bring the car more frecuently to the dealer More

Very nice people kind first and friendly Thank you I am so happy to be there so happy to be there More

I am extremely disappointed and frustrated with my experience at this dealership. What should have been a straightforward and transparent process turned into a situation where I feel completely misled experience at this dealership. What should have been a straightforward and transparent process turned into a situation where I feel completely misled. I explicitly asked for every document I was signing to be clearly explained to me. Despite this, critical details were omitted. At no point during the review process was I informed about additional charges for a tire package and another add-on package, which together totaled $3,200. These charges were not properly disclosed or explained, and I only became aware of them after the fact. When I raised this issue and requested a refund, I was simply told that it was “not possible,” which is unacceptable given the lack of transparency. I even escalated the matter to Lexus corporate, yet the issue remains unresolved. To make matters worse, when I later attempted to use the tire package to replace my tires, I was informed that the package had already expired. This makes absolutely no sense, as I was never told there was an expiration date at the time of purchase. Even more concerning, I had inquired about a refund months before this supposed expiration, and at no point was I informed that the package was time-limited or nearing expiration. I am particularly disappointed with the conduct of Alex Mejias and Rosaly Bermudez, who were responsible for walking me through the paperwork. They failed to clearly present or explain these additional charges while going over the documents and pricing. As a customer, I relied on their honesty and professionalism, and that trust was not upheld. This experience has left me feeling taken advantage of and misled. I strongly urge others to exercise extreme caution when dealing with this dealership. Make sure you review every detail independently and do not rely solely on verbal explanations, as important costs may not be fully disclosed. More

My car was extra dirty with moving a few dogs the past few days before service. I had the drivers mat cleaned and ready to install and left in the passenger seat. I paid for 80K miles service which is to few days before service. I had the drivers mat cleaned and ready to install and left in the passenger seat. I paid for 80K miles service which is to include: Computer Scan Health Check AC cabin filter front, R&R Check adjusts all tire pressures check installation of driver's side floor mat (which was left in the passenger seat as newly cleaned and ready for install) I don't know why they did not install it? Inspect brake linings drums pads discs inspect engine air filters inspect undercarriage Lexus mutli-point vehicle inspection oem oil & filter change rotate tires rest mmaintenance schedle reminder wash & vaccum (I dont think so as last time my care was there was the best wash since i been going to Lexus n miami since 2006... INSTALL VALVOLINE WINDSHIELD WASHER FLUID??!! - THIS IS WHAT BOTHERS ME AND IF THEY DID THAT - WHY WHEN I PICKED UP MY CAR THE WINDSHIELD WIPERS WORKED BUT NO FLUID CAME OUT?! - IS THAT NOT PART OF A HEALTH CHECK ALSO IF YOU REPLACE FLUID CHECK IT WORKS...I dont know if the lines are blocked but was told they didnt hear the pump working and would need a new bottle...this was on pick up as the car was dusty and when i went to clean windshield with the wipers and fluid nothing came out...Ed and Bobby are both the BEST. Bobby was not there when i picked up my car as his day off. Ed was and he is the one who got someone to check the wiper fluid issue and came up with the "not hearing the pump" and needs to be replaced. WHY would that not show up in the health check or even the wiper fluid refill & replacement of driver's side floormat. I do not except a detail clean but at least a clean. I had a passenger from a treatment facility with me on pick up day and he was a handful, rude and very impatient, embarrassed with his behavior and had the responsibility of him for the day or I would have stayed and figured the wiper fluid issue out...I have never had a problem with LNM...but was so disappointed with all and with my decision to quickly drop in and pick up with needy patient was a bad decision on my part. More

I am a repeat customer and really enjoy working with the sales and service departments. sales and service departments. More

I had an excellent experience working with Jade Munoz at Lexus of North Miami. She was professional, knowledgeable, and very attentive throughout the entire process. She made everything smooth and stress-fr Lexus of North Miami. She was professional, knowledgeable, and very attentive throughout the entire process. She made everything smooth and stress-free, took the time to answer all my questions, and helped me find the right vehicle and deal without any pressure. I truly appreciate her transparency and dedication to customer service. I highly recommend asking for Jade if you’re looking for a great car-buying experience! More

Great service. Good staff. Friendly environment. Will always be my home dealership, thank you guys Good staff. Friendly environment. Will always be my home dealership, thank you guys More

Very pleased with the level of service and responsiveness. The detail wax was not great. responsiveness. The detail wax was not great. More