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Lexus of North Miami

North Miami, FL

4.6
2,893 Reviews
Experience the Lexus Lifestyle Purchasing a car is just the beginning of the Lexus experience. These days, dealerships have evolved into more than just a car lot – they have become a source of guidance and maintenance for vehicle care. And now, with the introduction of Lexus of North Miami – a true lifestyle begins. The new state-of-the-art dealership not only provides the ultimate in automotive service but also provides unrivaled personalized service, catering to all of your needs with luxury amenities via the Club Lexus Lifestyle and Fitness Center. The innovative, resort-like center is designed to accommodate and enhance your everyday lifestyle by allowing access to the finest facilities for consultation and first class amenities. Our service department is passionate about caring for the best automobiles in the world, and committed to keeping your Lexus vehicle and ownership experience top of the line. Our shop has all the top factory required tools and equipment accompanied by thirty-two factory trained technicians, eight Lexus certified trained advisors and over eighty service bays which makes it easy for our customers. At Lexus of North Miami our assistant service advisors/service operators provide a welcoming answering service which you can reach Monday through Friday 7:30am-6:00pm, Saturday from 8:00am-5:00pm and Sundays from 11:00am-4:00pm (appointments recommended). You can call the Lexus of North Miami service department at (305) 372- 3747 to reach your service advisor, appointments or for vehicle history and all other questions. *Some restrictions apply. Our Service department is fully equipped with carwashes, details and valet services. We offer complimentary car washes to our customers who have purchased or serviced vehicles at Lexus of North Miami. The Café at Lexus of North Miami brings a warm and welcoming experience. Choose from complimentary critically acclaimed Starbucks coffee brewed to perfection, an impressive array of contin
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14100 Biscayne Blvd

North Miami, FL

33181

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Showing 2,893 reviews

July 25, 2024

Gus Called to offer help after buying my new car. Gus sounded concerned at first, made promises and never called back, no follow up just like the sales person Jade who lied to me on multiple occasion More

by Brijan81
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Angel Rodriguez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Arcon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jade Munoz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2024 -

Lexus of North Miami responded

Brijan, I'm sorry to hear about your experience. We strive for excellent customer service and it's clear we fell short here. I think it's best I step in and offer my assistance directly. I will reach out so we can address this issue soon. Thank you, Brittany Stillwell - Customer Relations Manager - 786-528-3788

Oct 14, 2024 -

Brijan81 responded

Britney, You were left a message, while I was on hold from Lexus corporate. Still waiting 3 months for your return phone call. Horrible sales experience from beginning to end.

July 23, 2024

I recently had the pleasure of getting a new Lexus from Lexus of North Miami, and it was a fantastic experience from start to finish, thanks to Cesar Alcala. Cesar is incredibly knowledgeable about the veh More

by walterpaddy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cesar Alcala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2024 -

Lexus of North Miami responded

Thank you for sharing your fantastic experience with Cesar and the team at Lexus of North Miami, Walter! We're delighted to hear that his knowledge, patience, and attention to detail have kept you coming back for 14 years. Enjoy your new Lexus!

July 22, 2024

Kind courteous attention to people helpful reassuring and overall made the process of getting a car painfree More

by Kendra Parker
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Efrain Ponce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Contaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2024 -

Lexus of North Miami responded

Kendra, we're delighted to hear that our team at Lexus of North Miami made your car-buying experience smooth and enjoyable. Thanks for the kind words!

July 22, 2024

Gracias por todo. Muy exelente!! Nos veremos pronto. Me encanta mi nuevo auto nx 250 More

by tony_lopez102
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexander Mejias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2024 -

Lexus of North Miami responded

Felicidades por su nueva compra, Tony! Esperamos que disfrute su nuevo Lexus NX 250 de Lexus of North Miami - Gracias por elegirnos para hacer negocios con nosotros!

July 21, 2024

constantine was very nice and determined to make sure i get the vehicle i desire. I definitely recommend constantine and lexus of north miami to anybody looking to get a quality vehicle! More

by dj061998
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Konstantinos Fotiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2024 -

Lexus of North Miami responded

Thank you for recommending Constantine and Lexus of North Miami! We're glad to hear he made sure you got the vehicle you desired. Enjoy your new ride!

July 19, 2024

Service provided by isaac, alex mejia and alex suarez was superior. We test drove multiple cars without issue. Thank you lexus of north miami for your quality service and personnel! More

by h.xavier331
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Mejias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaac Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2024 -

Lexus of North Miami responded

We're delighted to hear that Isaac, Alex Mejia, and Alex Suarez provided you with superior service at Lexus of North Miami. Thanks for the fantastic feedback!

July 16, 2024

Es el cuarto carro que le compró a Alex Mejias. Yo vivo en Atlanta pero prefiero comprar mis carros en Miami. Por parte de Alex recibo un trato profesional, amable y los más importante es la faci More

by aljure2013
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Mejias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rossy Bermúdez
Jul 17, 2024 -

Lexus of North Miami responded

Gracias por compartir su experiencia! Nos alegra saber que Alex y el equipo de Lexus of North Miami le brindan un trato profesional y eficiente. Esperamos seguir siendo su elección para futuras compras!

July 12, 2024

I recently had the pleasure of working with Anna during my car purchase. Her professionalism and expertise made the entire process seamless and stress-free. Anna demonstrated a deep understanding of the ve More

by Allaelfont
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anna Kaloshina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Igor Katayev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abe Omar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2024 -

Lexus of North Miami responded

Thank you for sharing your positive experience with Anna at Lexus of North Miami! We're delighted to hear that her professionalism and expertise made your car purchase seamless. Enjoy your new vehicle, and we appreciate the recommendation!

July 12, 2024

The dealership was nice and somewhat easy to go through. Konstantinos was fantastic and honest. More

by Pat.Pendleton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amauri Rosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Konstantinos Fotiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2024 -

Lexus of North Miami responded

Thanks for recognizing our commitment to 5-star service at Lexus of North Miami, Pat. Konstantinos and the team wish you smooth, safe miles ahead!

July 11, 2024

My experience with Lexus in North Miami was excellent due to the sales rep that helped me . Rudy was very knowledgeable and helpful in directing me to the proper vehicle based on my personal needs and where More

by tbeck707@aol.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Harry Faitelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodolfo Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2024 -

Lexus of North Miami responded

We're delighted to hear that Rudy provided such excellent service and helped you find the perfect vehicle at Lexus of North Miami. Enjoy your new car, and thank you for sharing your positive experience!

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