Lexus of North Miami

I purchased a CPO from out of town. Lexus of North Miami obviously has experience is selling cars to out of town buyers. They make the process easy. Lexus of North Miami obviously has experience is selling cars to out of town buyers. They make the process easy. More

Great experience. Luke was very nice & professional. They made sure I was happy with my purchase & I am Luke was very nice & professional. They made sure I was happy with my purchase & I am More

I'm from TX and The Dealer ship in TX don't have the car GX550 premium plus and waiting list 6m-1 year. I found this dealer in Miami has the car i'm looking for, and so happy to talk and worked with Anna & GX550 premium plus and waiting list 6m-1 year. I found this dealer in Miami has the car i'm looking for, and so happy to talk and worked with Anna & Jhan, they spoke and answered all questions, professional to work with, even they did not give any deals, deposited and asked to pay full amount before car coming. But i'm satisfied with my car and hired to ship the car back to TX my own. More

Diego was a true professional from start to finish during the purchase of our new GX 550z We are from Louisiana so it was a leap of faith for us to make a purchase in Miami and have it shipped to LA. Diego m the purchase of our new GX 550z We are from Louisiana so it was a leap of faith for us to make a purchase in Miami and have it shipped to LA. Diego made sure it was a smooth and transparent transaction. More

Mgr. Angel, & Tyrie Yansen always great ,Lexus customer since 1996 ,give them an opportunity to find the right car for you THANKS Angel, & Tyrie Yansen always great ,Lexus customer since 1996 ,give them an opportunity to find the right car for you THANKS More

Every time we come get a simple service done it takes over 1 day. Also we have taken our car in to get a full service and not even a month later, another issue occurs or current issue was not fixed prope over 1 day. Also we have taken our car in to get a full service and not even a month later, another issue occurs or current issue was not fixed properly. Was told by our service technician Ronald, to call a specific number to request a loaner car in advance when making a service appointment and this did not happen. Takes multiple hours for them to contact us just to get a diagnosis on the car and will not provide us with accommodations unless the car takes over 24 hours. We do not have hours on end to be sitting around in the dealership waiting for an update on our car. In the past, getting our car serviced used to be seamless and we were easily provided with a loaner vehicle, now the process is very strenuous and difficult. It took less time for us to actually purchase the car at the dealership than to get something simple as our brakes fixed. The service has gone down tremendously! Considering switching service locations. More

Harry Faitelsonand whom I’ve been dealing with for over 20 years helped me out especially that I came over thinking I would get a loaner car because I had just had surgery and had drains in and all. Harry 20 years helped me out especially that I came over thinking I would get a loaner car because I had just had surgery and had drains in and all. Harry went above and beyond to assist me in such a challenging time. I would recommend and have recommended so many people over because of his service.. Amazing you guys have quit an asset. He’s willing to bend over backwards to make things right for the client and provide exceptional service. Maritza from the loaner department. was amazing she of course in conjunction with Harry made it happen I was able to get my car serviced Very extremely satisfied. In fact words can’t even express the professionalism from both parties. I appreciate everything they did for me to get me taken care of.. Thank you again for having such compassionate people on staff there.. Great Job!! More

The dealership got in contact with me quickly after my inquiry. Clean, very spacious, and quiet. Had a variety of cars on the floor to look at which was nice. inquiry. Clean, very spacious, and quiet. Had a variety of cars on the floor to look at which was nice. More

Diego has excellent customer service skills. He kept me informed throughout the entire process. He was extremely professional and polite. He kept me informed throughout the entire process. He was extremely professional and polite. More

Genesis was wonderful but I had a terrible experience with an service representative. I LEFT LEXUS OF NORTH MIAMI VOWING TO GET ANY CAR BUT A LEXUS. I WILL NEVER STEP BACK INTO THAT DEALERSHIP. EVEN M with an service representative. I LEFT LEXUS OF NORTH MIAMI VOWING TO GET ANY CAR BUT A LEXUS. I WILL NEVER STEP BACK INTO THAT DEALERSHIP. EVEN MY LONG TERM FRIEND DID NOT BACK ME UP WITH THE HELP I NEEDED. Genesis was marvelous to me. I MISS Marico he was A gentleman. MY BROTHER IN CLEARWATER HAS BOUGHT HIS 7 LEXUS THIS TIME A HYBRID AND HAS HAD A TOTAL DIFFERENT EXPERIENCE. I HAVE HAD GREAT LUCKY WITH INFINITI AND THEY REPLACED A MOTOR. I HAVE HAD GREAT LUCK WITH ACURA BUT YOU COULD NOT GET ME TO BUY ANOTHER LEXUS. I WILL REMEMBER THE KINDESS AND HELP GENESIS GAVE ME. BUT ANOTHER SERVICE REPRESENTATIVE WAS AWFUL. More