Lexus of North Miami

Buying a Lexus car with Denis was a pleasant moment for me. Everything went quickly, professionally and as comfortably as possible! me. Everything went quickly, professionally and as comfortably as possible! More

Alfred Utset and Jake Silverberg are useless, did not provide any customer service to attract for future business provide any customer service to attract for future business More

Maria did a great job. Very knowledgeable. Made the process a joy. Highly recommend her. Dealership is the best there is. process a joy. Highly recommend her. Dealership is the best there is. More

I want to thank the entire Lexus of North Miami team, especially Maria Morrone who kindly assisted me and was with me throughout the process, excellent attention and service. especially Maria Morrone who kindly assisted me and was with me throughout the process, excellent attention and service. More

I definitely recommend Q and Luis the Team at Lexus of North Miami ! They were fast and efficient with my trade in to a new lease. It was the best experience I have ever had at a dealership! All went smoo North Miami ! They were fast and efficient with my trade in to a new lease. It was the best experience I have ever had at a dealership! All went smooth :) thank you! More

Amazing experience! Friendly staff, and the salesman luis was knowledgeable of everything! He made sure to ask necessary questions that I may have of the car. was knowledgeable of everything! He made sure to ask necessary questions that I may have of the car. More

I always experience great customer service at Lexus North Miami. One of the reasons I’ve stuck with the Lexus family. Luis was great and patient on getting me exactly what I was looking for. I would recommen Miami. One of the reasons I’ve stuck with the Lexus family. Luis was great and patient on getting me exactly what I was looking for. I would recommend Luis to any friend or family looking for a new Lexus. More

All I have to say is THANK YOU LUIS! I couldn’t have done this without you. Thank you for your professionalism, and always helping me look for exactly what I wanted. My first lease experience was definitely this without you. Thank you for your professionalism, and always helping me look for exactly what I wanted. My first lease experience was definitely more than I expected. Thank you Luis and thank you Lexus of North Miami! Love my Lexus !!! More

Excellent team at LNM. They were attentive and ready to answer any questions while providing excepcional customer service. I got in contact with the team and in less than 10 min I got an answer. answer any questions while providing excepcional customer service. I got in contact with the team and in less than 10 min I got an answer. More

I had a minor accident on the 3rd of May and I figured I would bring my car to the collision center at the Lexus of North Miami dealer expecting a luxury experience, as Lexus should be. After a month, $7,00 would bring my car to the collision center at the Lexus of North Miami dealer expecting a luxury experience, as Lexus should be. After a month, $7,000 and a few hiccups along the way they finally told me my car was ready. The week before this I had called the representative to ask about my car and she told me that there was a piece missing but that the car was being assembled, then buffed and detailed before it was sent off to quality control. My wife went in to pick up the car expecting the car to be in perfect conditions again as it is a Lexus dealer. My wife, which doesn’t know much about cars, noticed that there were some scratches on the car where the accident had occurred, the rubber seal on the hood misaligned and parts were missing from the inside of the car door. She wasted her time going to get a car that to the naked eye would not have passed a quality control inspection. My wife and I felt disappointed and disrespected by this. To have received the car in less than ideal conditions after a month, $7,000, and a supposed quality control inspection was distasteful, infuriating and discouraging. What type of quality control standards do they even uphold? And this was just a quick inspection of the outside of the car. Who knows what’s to say about the internal parts of the car. If they hold them to the same type of standards then I’m concerned the door will eventually fall off due to poor quality and bad labor. I know that to them I’m just a number and that they don’t care about the fact that I’m never coming back to this dealer but I wanted to vent about my horrible experience with them and advise as many of you that would listen against using the collision center of the Lexus of north miami. As a Lexus owner I expected luxury and nothing but exceptional quality and service. My experience here has left a bad taste and has changed my idea of what Lexus should be. I had an Acura years ago and I received a better service from them at a cheaper price. More