Koons Volvo Cars White Marsh

I worked w Larry for the last couple of years. I trust Larry completely, great service, honest advice, and excellent car care. I trust Larry completely, great service, honest advice, and excellent car care. More

I waited longer than normal, but no more engine lights and the SUV runs fine. and the SUV runs fine. More

Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. Thanks. More

Larry is a true partner in the process for getting my car serviced. He focuses tirelessly on his Clients and making sure that their experience is professional, efficient, and highly communicative. I greatly serviced. He focuses tirelessly on his Clients and making sure that their experience is professional, efficient, and highly communicative. I greatly appreciate the value he provides whenever I interact with him. Larry is a true gem of a human being. More

During past visits, service personnel have typically been more engaged and informative, so this recent experience felt noticeably different. I dropped off my car early in the morning and was told it would be more engaged and informative, so this recent experience felt noticeably different. I dropped off my car early in the morning and was told it would be ready within an hour. Later, I received a text with a much later completion time in the afternoon, but I did not receive any direct update from the service representative I was working with. As the end of the day approached, I reached out for a status update and was told that work on my vehicle had only just begun. About fifteen minutes later, I received the inspection video. Normally, these visits include several recommendations for repairs or maintenance, but this time I was told no additional work was needed. While I appreciate not being surprised with extra costs, it left me wondering whether the inspection was rushed or less thorough than usual. The sales representative was polite, but overall the interaction felt disengaged, and the communication gaps made the experience less reassuring than what I’ve come to expect. More

My sales person was very helpful and the sales manager was very supportive. I felt the finance manager could have done more was very supportive. I felt the finance manager could have done more More

Great! !!! Helpful understanding respectful clean nice peaceful beautiful gorgeous blessed kind supportive good advisors trust !!! Helpful understanding respectful clean nice peaceful beautiful gorgeous blessed kind supportive good advisors trust More

Larry provided excellent customer service and did the best he could given the dealership ran out of loaner cars. It was definitely inconvenient - but Larry got me an Uber and we made the best out of a ch best he could given the dealership ran out of loaner cars. It was definitely inconvenient - but Larry got me an Uber and we made the best out of a challenging situation. The service department replaced my windshield and did an outstanding job. Hopefully in September there will be a software update to fix the issues I am having with my remote start. Looking forward to that. I love my XC90! More

We have had nothing but excellent experiences with Koons Volvo White Marsh. Our Product Specialist, Michael Dorsey and our Service Advisor, Larry Bond always take the time needed to understand our questions Volvo White Marsh. Our Product Specialist, Michael Dorsey and our Service Advisor, Larry Bond always take the time needed to understand our questions and thoroughly explain solutions and options available. Very impressed with the Koons Volvo White Marsh Team! More

Alan was quick to diagnose the issue and work within my schedule to have it fixed in a timely manor schedule to have it fixed in a timely manor More