Koons Volvo Cars White Marsh

Excellent quality workmanship and customer communication. Larry does an excellent job of keeping me informed, discussing options and interfacing with the mechanics. Larry does an excellent job of keeping me informed, discussing options and interfacing with the mechanics. More

The experience was exceptional. Michael and Kevin made the entire process pleasurable, explaining everything about the car, the required documentation and serviceability of the v Michael and Kevin made the entire process pleasurable, explaining everything about the car, the required documentation and serviceability of the vehicle all the way through to the operation of the service department. During the waiting periods various people on the staff were always making sure we were comfortable and if we required anything while we were waiting. For over a year, my wife and I have been watching the KOONS VOLVO website, waiting for that special Blue V60. Two weeks ago, it was on the lot. We stopped by, spoke to Michael and now we're answering this survey in the positive. We love our Certified 20024 V60 B5 Cross Country Plus. Both my Daughter, who owns a V60 B5 and we live less than 10 minutes away from KOONS Volvo, finding service for our cars is not a problem. When we recently noticed that a cover on the ISOFX child's seat attachment point was missing, I stopped by the Parts department and asked if they had the part available. George Burke pleasantly said "got one" and I was on the road again. I'd also like to commend the friendly receptionist who gave me my new tags and escorted me to the Parts department. The excellence of the Car and Dealership complement each other. More

Everyone I worked with was professional and helpful. Thank you especially to Gary and Liz for your assistance. Thank you especially to Gary and Liz for your assistance. More

Call Dealership was professional ,On point with everything needed to be done to my car. everything needed to be done to my car. More

Came in on Wednesday first thing in the AM because my coolant light can on the previous evening and within 2.5 hours, not only was the coolant issue resolved (flush), but I got my oil change done as well coolant light can on the previous evening and within 2.5 hours, not only was the coolant issue resolved (flush), but I got my oil change done as well. They provided me recommended services and I have an appointment for July 31, 2026. I love Koons. I will stick my Koons, between Larry Bond and AJ McMillen (my backup) service techs, I will continue to patronize Koons Volvo of White Marsh. I am looking to purchase my next Volvo from Koons as well. Thank you, guys. More

I was very impressed by the team at Koons. They were accommodating and informative and made it very easy to want to buy a car from them. Mike was a joy to work with. They were accommodating and informative and made it very easy to want to buy a car from them. Mike was a joy to work with. More

Couldn't be happier with the service. Quick easy and painless. Came in for speaker repair on driver door. Was in and out in 30mins Quick easy and painless. Came in for speaker repair on driver door. Was in and out in 30mins More

Their service department could use an overhaul. The people never identify themselves when they answer the phone, which is customer service 101. Its also sus because what are they trying to hide? Th The people never identify themselves when they answer the phone, which is customer service 101. Its also sus because what are they trying to hide? The next thing is that they dont diagnose anything until they tell you what they THINK* is wrong, and you sign an estimate guaranteeing you'll pay the amount they THINK* it will cost. Also, you'll most likely have to pay to re-program the car before they can do anything. They have never, ever confirmed if my parts are covered by the warranty beforehand (which i get it, it depends on why the part is faulty), but the issue is that every question you ask them, they always say they dont know. Expect that if your car needs to stay overnight, there will be communication before everyone leaves for the day. Lastly, if you're a woman, just have your husband call and deal with them, because if its a woman speaking to them, nothing is covered under the warranty, but if a man calls, parts are magically covered. More

Great staff, competitive on pricing. Clean and friendly. Car was very well detailed and smelled new. Clean and friendly. Car was very well detailed and smelled new. More