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Koons Volvo Cars White Marsh

White Marsh, MD

Overview
Reviews
Vehicles
4.3
240 Reviews
Call Dealership (410) 363-3333

5395 Nottingham Drive

White Marsh, MD

21162

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Showing 240 reviews

December 08, 2024

Great service experience. Appointment was easy to schedule; seamless check in, and good quality service. More

by Soccermom24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ McMillen
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Dec 09, 2024 -

Koons Volvo Cars White Marsh responded

We're delighted to hear that your service experience at Koons Volvo White Marsh was seamless and satisfactory! Thank you for choosing us, and we look forward to assisting you again in the future

December 05, 2024

Koons Volvo in white marsh the service department or should I say Jim my service technician has excellent customer care experience. Thank You More

by Tomoore7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Coleman
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Dec 05, 2024 -

Koons Volvo Cars White Marsh responded

Thank you for recognizing Jim and the service team at Koons Volvo White Marsh! We're delighted to hear about your positive experience with our customer care. We appreciate your support!

November 03, 2024

Excellent customer service and great service! Everyone dealt waa friendly, super nice and professional. Went out of their way to help! More

by JoyceV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rovall Washington, Jim Coleman
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Nov 04, 2024 -

Koons Volvo Cars White Marsh responded

Thank you for sharing your experience with us, Joyce! We're delighted to hear that our team at Koons Volvo White Marsh provided excellent customer service and went above and beyond to assist you. We appreciate the kind words!

August 08, 2024

Great service- beyond what was expected or experienced in the past. Would recommend this dealer to others. More

by Spk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie Burkhardt, AJ McMillen, Larry Bond, Jim Coleman
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Aug 09, 2024 -

Koons Volvo Cars White Marsh responded

Thank you for the kind words! We're delighted to hear that our service at Koons Volvo White Marsh exceeded your expectations. We appreciate your recommendation and look forward to serving you again in the future!

August 01, 2024

I was shopping for a new XC40. A vehicle was located at the local port. Price negotiation was completed... and all the sudden the vehicle has disappeared. I was pushed to upgrade t More

by pgjurov
Recommend Dealer
No
Employees Worked With
I don't think it was the sales person fault
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Aug 02, 2024 -

Koons Volvo Cars White Marsh responded

I apologize for the inconvenience and confusion you experienced during your vehicle search. I assure you that it was never our intention to mislead you, and we would appreciate the opportunity to regain your trust. Please reach out when you have a. moment to discuss this further. Thank you, Sharon Biscotti - Customer Relations Manager - sharon.biscotti@koons.com

July 29, 2024

Koons went extra mile to correct n fix my xc60. Used concerie service vechile was delivered home to me shiny and fixed. More

by Shellys chanwong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ & Larry service advisors
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Jul 29, 2024 -

Koons Volvo Cars White Marsh responded

Shellys, we're delighted to hear that our concierge service at Koons Volvo White Marsh made your experience seamless and satisfying. Thanks for sharing!

July 16, 2024

Pick up and return service was great. Service I needed was performed to my expectations. More

by Boothjl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aj
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Jul 17, 2024 -

Koons Volvo Cars White Marsh responded

Thanks so much for the 5-star review of Koons Volvo White Marsh!

June 29, 2024

AJ was great. The oil change and inspection were completed in no time at all. AJ was friendly and courteous. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ McLaren
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Jul 01, 2024 -

Koons Volvo Cars White Marsh responded

Bill, we're delighted to hear that AJ provided you with efficient and friendly service at Koons Volvo White Marsh. Thanks for sharing your experience!

June 05, 2024

Incredible customer service! !! Especially Charlie Burkhardt Asst. Service Manager!! The whole staff that I delt with were amazing!! Thanks Koons and keep up the great work of ke More

by christinmeg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
C. Burkhardt
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Jun 05, 2024 -

Koons Volvo Cars White Marsh responded

We're delighted to hear about your positive experience with Charlie and the team at Koons Volvo White Marsh! Thanks for sharing your feedback and support!

May 29, 2024

Koons Volvo WhiteMarsh has always provided excellent and exceptional service. I have purchased 5 Volvos from Koons and they have kept my cars well serviced at a reasonable service price .The service represe More

by DAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
Report | Print
May 30, 2024 -

Koons Volvo Cars White Marsh responded

Thank you for your continued trust in Koons Volvo White Marsh! We're delighted to hear that our team has consistently provided excellent service and kept your Volvos running smoothly. We appreciate your loyalty and look forward to serving you again!

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