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Koons Volvo Cars White Marsh

White Marsh, MD

Overview
Reviews
Vehicles
4.4
243 Reviews
Call Dealership (410) 363-3333

5395 Nottingham Drive

White Marsh, MD

21162

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Showing 243 reviews

January 15, 2025

The quality of customer service is excellent very professional courteous and enjoyable!! The service agent AJ was very helpful in addressing my concerns regarding my situation. I highly recommend K More

by Joyce Ferguson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ McMillen
Report | Print
Jan 15, 2025 -

Koons Volvo Cars White Marsh responded

Joyce, thank you for recommending Koons Volvo White Marsh! We're delighted to hear that AJ provided excellent service and addressed your concerns. We appreciate your support and look forward to serving you again in the future!

Jan 16, 2025 -

Joyce Ferguson responded

I am so happy with the customer service that My service agent provides he is very knowledgeable about my vehicle and provides me with information that is helpful!!! AJ has shown genuine interest and respect addressing any issues that I may have!!! He makes my service needs very special i appreciate his support!!!

January 11, 2025

Very professional, very efficient, very affordable, very clean, very courteous, very enjoyable car maintenance service. More

by Bryankbeverly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Harris, Rovall Washington, Charlie Burkhardt
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Jan 13, 2025 -

Koons Volvo Cars White Marsh responded

Thank you for the fantastic feedback! We're delighted to hear that your experience with Koons Volvo White Marsh was so positive. We look forward to serving you again in the future!

January 06, 2025

Very professional. Kept in touch. On time. Explained everything. Valet was very nice. Easy to schedule an appointment. More

by Dee W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ McMillen
Report | Print
Jan 06, 2025 -

Koons Volvo Cars White Marsh responded

Dee, we're delighted to hear that you had a seamless experience with Koons Volvo White Marsh. Thank you for highlighting our professionalism and convenience!

December 08, 2024

Great service experience. Appointment was easy to schedule; seamless check in, and good quality service. More

by Soccermom24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ McMillen
Report | Print
Dec 09, 2024 -

Koons Volvo Cars White Marsh responded

We're delighted to hear that your service experience at Koons Volvo White Marsh was seamless and satisfactory! Thank you for choosing us, and we look forward to assisting you again in the future

December 05, 2024

Koons Volvo in white marsh the service department or should I say Jim my service technician has excellent customer care experience. Thank You More

by Tomoore7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Coleman
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Dec 05, 2024 -

Koons Volvo Cars White Marsh responded

Thank you for recognizing Jim and the service team at Koons Volvo White Marsh! We're delighted to hear about your positive experience with our customer care. We appreciate your support!

November 03, 2024

Excellent customer service and great service! Everyone dealt waa friendly, super nice and professional. Went out of their way to help! More

by JoyceV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rovall Washington, Jim Coleman
Report | Print
Nov 04, 2024 -

Koons Volvo Cars White Marsh responded

Thank you for sharing your experience with us, Joyce! We're delighted to hear that our team at Koons Volvo White Marsh provided excellent customer service and went above and beyond to assist you. We appreciate the kind words!

August 08, 2024

Great service- beyond what was expected or experienced in the past. Would recommend this dealer to others. More

by Spk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie Burkhardt, AJ McMillen, Larry Bond, Jim Coleman
Report | Print
Aug 09, 2024 -

Koons Volvo Cars White Marsh responded

Thank you for the kind words! We're delighted to hear that our service at Koons Volvo White Marsh exceeded your expectations. We appreciate your recommendation and look forward to serving you again in the future!

August 01, 2024

I was shopping for a new XC40. A vehicle was located at the local port. Price negotiation was completed... and all the sudden the vehicle has disappeared. I was pushed to upgrade t More

by pgjurov
Recommend Dealer
No
Employees Worked With
I don't think it was the sales person fault
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Aug 02, 2024 -

Koons Volvo Cars White Marsh responded

I apologize for the inconvenience and confusion you experienced during your vehicle search. I assure you that it was never our intention to mislead you, and we would appreciate the opportunity to regain your trust. Please reach out when you have a. moment to discuss this further. Thank you, Sharon Biscotti - Customer Relations Manager - sharon.biscotti@koons.com

July 29, 2024

Koons went extra mile to correct n fix my xc60. Used concerie service vechile was delivered home to me shiny and fixed. More

by Shellys chanwong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ & Larry service advisors
Report | Print
Jul 29, 2024 -

Koons Volvo Cars White Marsh responded

Shellys, we're delighted to hear that our concierge service at Koons Volvo White Marsh made your experience seamless and satisfying. Thanks for sharing!

July 16, 2024

Pick up and return service was great. Service I needed was performed to my expectations. More

by Boothjl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aj
Report | Print
Jul 17, 2024 -

Koons Volvo Cars White Marsh responded

Thanks so much for the 5-star review of Koons Volvo White Marsh!

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