Koons Ford of Annapolis - Service Center

Great service, advisor was very knowledgeable and explained in detail the issue with my vehicle. explained in detail the issue with my vehicle. More

Mike Treas was great as always. A real pro who know the business. thank you. A real pro who know the business. thank you. More

Poor customer service; follow through and attention to detail. Disappointing to say the least, vehicle still isn’t fixed. detail. Disappointing to say the least, vehicle still isn’t fixed. More

I appreciate proximity of Koons to my home and the drivers are excellent and very courteous. Service not easy to judge as little interaction from Service Manager. It would be nice if they threw in drivers are excellent and very courteous. Service not easy to judge as little interaction from Service Manager. It would be nice if they threw in a car wash since I have had my other Family members bring their Fords there for service over past 1.5 years. More

The price of the service (The Works) was $90. 00. I had the same service June 6, 2022 and it was $66.66. Why a 36% increase in six months for the price of the same service? I asked the cashier 00. I had the same service June 6, 2022 and it was $66.66. Why a 36% increase in six months for the price of the same service? I asked the cashier and the service advisor this question and neither had an answer. More

Mike Treas was excellent as usual. Service department is quick and dependable. No issues at all. Service department is quick and dependable. No issues at all. More

Koons Ford of Annapolis is the best. Each time I take my vehicles there I have nothing but an excellent experience. Mike Treas and Desmond Wilson is always pleasant and helpful. This Each time I take my vehicles there I have nothing but an excellent experience. Mike Treas and Desmond Wilson is always pleasant and helpful. This is what makes me keep coming back. More

The customer service is fantastic! The waiting room is beautiful and several employees asked me if I needed anything. Earl, the service manager, is excellent! The waiting room is beautiful and several employees asked me if I needed anything. Earl, the service manager, is excellent! More

Excellent service and care and much appreciated having my car always look great after services car always look great after services More

Trevor and the Crew did an excellent job! Information was limited for awhile, no fault of the local guys; however, Trevor was quick to pass on all updates and still kept it personal. Entire Information was limited for awhile, no fault of the local guys; however, Trevor was quick to pass on all updates and still kept it personal. Entire transaction was smooth from preorder to post delivery. Nathan S. More