Koons Ford of Annapolis - Service Center

the work done and friendliness of the staff are very good. I give a poor overall rating because the department is very poorly managed. It's difficult to call and easily make an appointment, the ford pa good. I give a poor overall rating because the department is very poorly managed. It's difficult to call and easily make an appointment, the ford pass app allows for appointment making but does not provide adequate options. the drop off of the vehicle was time consuming and frustrating. there is an overall feeling that no one knows what they should be doing. i own 2 other cars (bmw and subaru) and the service departments for those cars is dramatically more pleasant. More

I have trust I. My service advisor. I feel he has the customers best interest in heart. I would recommend stream lining the paperwork, it’s seems to be like governme My service advisor. I feel he has the customers best interest in heart. I would recommend stream lining the paperwork, it’s seems to be like government red tape. Just an observation. More

This took a work truck off the road for 5 hours I will be canceling my maintenance package canceling my maintenance package More

Excellent customer service! Love my service manager Mike Treas. He’s always so helpful and has great communication. Love my service manager Mike Treas. He’s always so helpful and has great communication. More

The schedule and correction of 3 recalls went completely smoothly from drop off to pickup. smoothly from drop off to pickup. More

I have been satisfied with the service provided by Koons Ford. They do good work in a timely manner, Ford. They do good work in a timely manner, More

I've been to several dealerships in my lifetime, Mike T is the best Service Mgr, I've experienced in all of the dealer's that I've been too. Keep up the good work Mike, see ya next-time. is the best Service Mgr, I've experienced in all of the dealer's that I've been too. Keep up the good work Mike, see ya next-time. More

Ron and Earl provided me excellent customer service. I can’t wait to get my Bronco from you when the slots open up. Joe Stern I can’t wait to get my Bronco from you when the slots open up. Joe Stern More

Very personable and friendly when it came to bringing my vehicle in for warranty work. They were on top of the issue and kept me in the loop. I felt my vehicle was in good hands with them. Earl Mosby was gr vehicle in for warranty work. They were on top of the issue and kept me in the loop. I felt my vehicle was in good hands with them. Earl Mosby was great to work with and was quick to help. More

Appreciated all the help from Pauline and Earl for all there help in speeding up parts necessary for my car. there help in speeding up parts necessary for my car. More