Koons Ford of Annapolis - Service Center

Horrible experience. Sales rep was professional but everyone one else was lacking respect or professionalism in their communication and interactions. Was sold an extremel Sales rep was professional but everyone one else was lacking respect or professionalism in their communication and interactions. Was sold an extremely unsafe vehicle that required major work to become safe. Spray in bedliner was part of the purchase agreement and was poorly applied and was coming off on anything that touched the bedliner even after an extra 48 hours past cure time. Bodyshop manager was extremely rude and unprofessional as well as unhelpful and denied responsibility or having an adequate response to the isssue of the misplay bedliner and the overspray on accessories that SHOULD NOT have been touched with bed liner. Service sept put wrong tires on vehicle even after specifying exact tire model, they proceeded to ignore our specs and do what they wanted. Do not buy here unless you’re prepared to deal with a headache. More

Errol and his team are excellent. They always take great care of my vehicles. Thank you They always take great care of my vehicles. Thank you More

First time going to Koons Ford of Annapolis and great customer service from the beginning to the end! Will definitely be going back there to get my car serviced. customer service from the beginning to the end! Will definitely be going back there to get my car serviced. More

AS I HAVE SAID SOOOOO MANY TIMES KOONS HAS THE PEOPLE AND THEY ARE THE ONES THAT MAKE YOU WANT TO COME BACK ! AND THEY SURELY DO THAT! AND THEY ARE THE ONES THAT MAKE YOU WANT TO COME BACK ! AND THEY SURELY DO THAT! More

Mr. Kegley was terrific and kept me informed at all stages of the process and despite that it was extended he explained to me the reasons why for my Mach E. stages of the process and despite that it was extended he explained to me the reasons why for my Mach E. More

I have enjoyed working with Bobby Baker over the years! He was always very helpful. He was always very helpful. More

Absolutely horrible. Service department are crooks and scammers - especially Mike Treas. They literally make up issues to jack up the price. DO NOT GET YOUR FORD serviced Service department are crooks and scammers - especially Mike Treas. They literally make up issues to jack up the price. DO NOT GET YOUR FORD serviced at Koons Ford. More

Mike Treas is always dependable. Never a problem over many years. Will definitely continue to buy my cars from Koons. Never a problem over many years. Will definitely continue to buy my cars from Koons. More

Just call Mike Treas and he gets your service done as quick as they can quick as they can More

I have been coming to Koons for years both with purchasing my car and since then with the wonderful service department. purchasing my car and since then with the wonderful service department. More