Koons Ford of Annapolis - Service Center

Mike is great. He has been taking care of my 2012 Ford Explorer for the past 237,000 miles, and still going strong. He has been taking care of my 2012 Ford Explorer for the past 237,000 miles, and still going strong. More

I consistently receive good service on my vehicle at this dealership. Appreciate their updates by phone on status of repairs. dealership. Appreciate their updates by phone on status of repairs. More

Great customer service! From the initial call to the car being repaired, the service dept was extremely helpful and a pleasure to work with. From the initial call to the car being repaired, the service dept was extremely helpful and a pleasure to work with. More

Had scheduled appointment for Thursday am told they would call around 10 .2 days no call. Pick car up Friday afternoon. No one look at car.went back Monday left car another 4days. Call and said it was ready call around 10 .2 days no call. Pick car up Friday afternoon. No one look at car.went back Monday left car another 4days. Call and said it was ready for pickup on Friday after 10. No paperwork , mechanic hadn’t fill paperwork, advisor said he would email still waiting!!! More

It is very easy to set my appointment for car service and it is completed in the time frame promised. Staff is always professional, courteous and friendly. it is completed in the time frame promised. Staff is always professional, courteous and friendly. More

Mike Treas was attentive -listening to my car issues and very communicative -timely in response. very communicative -timely in response. More

Car was serviced and detailed write up was given in a timely manner. Good service timely manner. Good service More

Many Thanks go out to Koons Ford Lincoln of Annapolis. My latest purchase was a 2024 Lincoln Corsair. From the beginning to the end of my buying process, I felt like it was handled with not only knowled My latest purchase was a 2024 Lincoln Corsair. From the beginning to the end of my buying process, I felt like it was handled with not only knowledge but professional. I have purchased several vehicles from Koons Ford Annapolis and always satisfied with both sales & service departments. I will be back when it's time for my next car. Thank you, Joe, and your fabulous team. More

I have purchased multiple vehicles from Koons Ford Annapolis and always satisfied with both sales & service departments. Mike Treas is the best service agent I have ever worked. He is always professio Annapolis and always satisfied with both sales & service departments. Mike Treas is the best service agent I have ever worked. He is always professional and trustworthy. More

Earl went out of his way to fit me in while I was there to get pictures to Ford to assess whether or not my steering wheel was covered by warranty. I really appreciated him going the extra mile. The whole to get pictures to Ford to assess whether or not my steering wheel was covered by warranty. I really appreciated him going the extra mile. The whole staff was trustworthy and reliable and kept me informed throughout the process. Great job everyone! More