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Koons Ford of Annapolis
Annapolis, MD
1,291 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,291 reviews
Verified Customer
October 21, 2023
Darrick was excellent in how he handled everything for me. It was an almost two year process from start to finish, but Darrick kept me informed all the way. I would highly recommend Darrick to anyone l me. It was an almost two year process from start to finish, but Darrick kept me informed all the way. I would highly recommend Darrick to anyone looking for a vehicle. More
by LARRY.FLORY
Employees Worked With
October 20, 2023
I always have a great experience at the Service Department. All employees are professional. Mike consistently goes above and beyond to explains what is needed and ensure it is done timely. Department. All employees are professional. Mike consistently goes above and beyond to explains what is needed and ensure it is done timely. More
by DC98PAT
Employees Worked With
October 19, 2023
They picked up my vehicle as promised and on time returned it completely serviced. They did a great job. returned it completely serviced. They did a great job. More
by MICHELEGARRETT
Employees Worked With
October 19, 2023
Excellent service and timing. Always good communication with staff. Questions answered & service explained. Will return Always good communication with staff. Questions answered & service explained. Will return More
by DOUGKARENJONES
Employees Worked With
October 18, 2023
Great experience great salesman and manager checkout was easy and clear they have called and checked back with me several times easy and clear they have called and checked back with me several times More
by pbpessagno
October 18, 2023
Write at least fifteen actual words to describe your service experience during this visit tiday service experience during this visit tiday More
by GLENNMARTHA
Employees Worked With
October 16, 2023
Overall, I am pleased with the experience. I was somewhat disappointed with the value place on my trade in. I was also a little disappointed on the cleanliness of my new vehicle that was del I was somewhat disappointed with the value place on my trade in. I was also a little disappointed on the cleanliness of my new vehicle that was delivered directly from the factory, but those are overall minor details. The overall experience was good and I would recommend Koons to others. More
by miketerp1
October 16, 2023
I've not encountered one person who wasn't professional and went BEYOND expectations. It's hard to get this level of service for a car as old as mine: 2004, yet I was treated as if I were driving a 2024 to and went BEYOND expectations. It's hard to get this level of service for a car as old as mine: 2004, yet I was treated as if I were driving a 2024 top of the line model. They keep Clyde running smoothly from Maine to Florida yearly! I'd like to thank each and everyone of them for their exemplary service! All the way from the guy who made sure my coffee was fresh to the service guy to the ticket counter, my experience was and is ALWAYS stellar. Which is why I return there even though I travel and live everywhere! Keep shining folks at KOONS FORD Annapolis!!! More
by Nomadic1
Employees Worked With
Other Employees :
Andrew Schneider, Mike Kegley, Steven Taylor-Watts, Bruce Pringle, Zachary Hall
