Koons Ford of Annapolis

The first appointment I had scheduled (with an email confirming the appointment) when I showed up, they had no record of my appointment. Blamed it on a glitch and told me they could not fit me in. So af confirming the appointment) when I showed up, they had no record of my appointment. Blamed it on a glitch and told me they could not fit me in. So after taking off work and coordinating a ride I had to apologize to my ride that they followed me there for no reason and I had to return another day. I did email a copy of the confirmation to Koons showing I was not making this up and never heard back from anyone. The following appointment Koons finally replicated the issue I was having during a road test but could replicate in the shop. As a result I had to schedule another appointment as I needed my vehicle back after it was in the shop for 2 days. BTW this same issue occuring within 4 months of me purchasing the vehicle and they were unable to replicate the issue then. I returned for the follow up appointment and contacted me that the issue was fixed. The cost was $230 but i am not sure why this is not covered under the warranty as this did occcur first during the original warranty and I also purchased the extended warranty. Debating whether it is worth the trouble. Also still waiting on the documentation from the work ordre to review that was to be emailed to me. More

I was without my vehicle for an entire month, partially because the service dept did not diagnose the problem for nearly 3 weeks even though I told them what I thought the problem was related to. I had t because the service dept did not diagnose the problem for nearly 3 weeks even though I told them what I thought the problem was related to. I had to call for updates frequently. They could not tell me if it would be covered under warranty so I could not rent a car. The only positive was that they waived the diagnostic fees. More

Great service dept. Very professional and friendly. Online appt was easy to make and car was completed as promised Very professional and friendly. Online appt was easy to make and car was completed as promised More

Both my husband and I have Ford vehicles. Every time we have needed maintenance we are always very happy with the customer service and the work done by the mechanics. We always rely on Mike T Every time we have needed maintenance we are always very happy with the customer service and the work done by the mechanics. We always rely on Mike Trease for his explanation of the problem and the costs associated with the repairs. He is a true asset to the Service Department. Everyone is always professional and courteous as well. We wouldn't take our cars anywhere else. More

Mike Treas is awesome, he is my go to guy! I would not trust my explorer or F150 to anyone else! I would not trust my explorer or F150 to anyone else! More

Excellent customer service all-around! Joseph was very kind, patient, informative, focused, and attentive to detail. The finance department provided excellent service as well, answering al Joseph was very kind, patient, informative, focused, and attentive to detail. The finance department provided excellent service as well, answering all questions I had regarding different warranties and loans. I would highly recommend Koons Ford of Annapolis! More

I drive across the country from the West coast in my F250 with a truck camper on it every year. I always have it serviced at Koons Ford of Annapolis before I leave to drive back the 4500 miles. I can depen with a truck camper on it every year. I always have it serviced at Koons Ford of Annapolis before I leave to drive back the 4500 miles. I can depend on the assessment of what needs to be done and trust the work. It takes away a lot of my anxiety about the potential of having issues with the truck on my trip. More

I am very satisfied with their service! Mike Treas is always helpful and communicates well Mike Treas is always helpful and communicates well More

A wonderful car buying experience! Each person was very helpful and knowledgeable. This is why I keep coming back. Each person was very helpful and knowledgeable. This is why I keep coming back. More

Wonderful experience at Koons. Set my appt on my app, was greeted immediately when I arrived, and Mike White was assigned to help me with my two repairs/concerns. Was in and out Set my appt on my app, was greeted immediately when I arrived, and Mike White was assigned to help me with my two repairs/concerns. Was in and out in about an hour and everything fixed! Mike walked me to my car (already pulled out front) and explained how both items were addressed. Thank you Mike! More