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Koons Ford of Annapolis
Annapolis, MD
1,504 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,504 reviews
March 16, 2025
Always great service! Appreciate the customer service and quality of work performed at Koons of Annapolis. Appreciate the customer service and quality of work performed at Koons of Annapolis. More
by miketerp1
Verified CustomerEmployees Worked With
March 15, 2025
The wait time has become longer and longer for scheduled maintenance, this time and the last time they have increased maintenance, this time and the last time they have increased More
by benmartucci
Employees Worked With
March 15, 2025
The salesperson in the body of Darrick Tolliver was the best I have ever experienced in all the years of my purchasing cars!!! His Patience, experience, and passion exceeded all my expectations!!! I will best I have ever experienced in all the years of my purchasing cars!!! His Patience, experience, and passion exceeded all my expectations!!! I will tell everyone who is looking to purchase a car to call, Darrick @ Koons Ford in Annapolis!!! More
by lawsonvernell
Employees Worked With
March 12, 2025
I was not happy with my Service. I was charged an additional half hour fee for having a lug nut lock on my wheels and stated that because of the lugnut lock, it would take them extr I was charged an additional half hour fee for having a lug nut lock on my wheels and stated that because of the lugnut lock, it would take them extra time to torque down the lugs. I was a mechanic for years and dealt with this. it s possibly 30 seconds of additional work, and they SHOULD be using a torque wrench regardless. I did not used to use a torque wrench all the time, but if I did, it would certainly not take more more than an extra minute a wheel to put the lug nut locks on. The truck had grease on the dash, and not floor liner and grease all over the lugnut lock key which was put next to my gear shift covered in grease. More
by CWSHILES
Employees Worked With
March 08, 2025
They mad buying a car easy Terri in financing and Brandon were amazing and made me feel at home even helped me move my things to the new car you don’t find that kind of help Thank you guys! were amazing and made me feel at home even helped me move my things to the new car you don’t find that kind of help Thank you guys! More
by armwilliams13
March 08, 2025
We find the dealership to be honest and straightforward, the service manager ( Mike Treas) is willing to listen and work with us to keep our vehicle running great. the service manager ( Mike Treas) is willing to listen and work with us to keep our vehicle running great. More
by GWESTLUND13
Employees Worked With
March 07, 2025
Great great great great great great great great great great CGREAT GREAT GREAT GREAT GREAT great CGREAT GREAT GREAT GREAT GREAT More
by robertgjohnson048
March 07, 2025
Had a great experience in turning in my leased Lincoln Nautilus and bought a brand new 2025 For Explorer Platinum. Nautilus and bought a brand new 2025 For Explorer Platinum. More
by PMARTINI71
Employees Worked With
