Koons Ford of Annapolis

I recently purchased a 2019 Lincoln MKZ from Koons Ford Lincoln of Annapolis. My sales rep was Darrick Tolliver. He was extremely knowledgeable, very personable and direct. Darrick and his team were frie Lincoln of Annapolis. My sales rep was Darrick Tolliver. He was extremely knowledgeable, very personable and direct. Darrick and his team were friendly, quick and professional. The entire purchasing experience took under three hours. Any questions I had after the sale Darrick was always available. I would recommend Darrick, his team and the dealership. More

The sales manager and general manager provided poor customer service, in our experience, with the potential purchase of two pre-owned cars. They also showed no consideration of our time, displaying no customer service, in our experience, with the potential purchase of two pre-owned cars. They also showed no consideration of our time, displaying no urgency, which we needed due to our circumstance. The third strike against them, was expecting us to pay full sticker price on the two cars! This was after buying a car from another Koon's location in Maryland, earlier in that week, only to find out this particular car's wiring was faulty. In this case, after further exploration, the rodents had eaten up the wiring harnesses, in the engine bay area! Thanks to lemon laws, we were able to return the car, after being returned to the shop, on three separate occasions within one week. This was prior to our visitation to Koons Ford of Annapolis. Our mistake, was visiting (KOON'S FORD OF ANNAPOLIS) attempting to buy two pre-owned cars. The sales manager was very arrogant and rude in behavior. We felt bad for the young man, that was our sales person. He was friendly and professional. We do not want to mention his name, since he had no part in this negative experience. Needless to say, we cannot endorse KOONS, regardless of which Koons brother has ownership of any particular KOONS dealership location! The good news, we successfully purchased two beautiful pre-owned cars, from Sheehey Infiniti of Annapolis. The was no comparison, in the customer service experience. The entire staff treated us with dignity and class. Thank you Sheehey! More

Customer Service is Horrible. Stay clear of Courtney. Her unprofessional and condescending attitude is a primary reason why I will never have my Lincoln serviced here again. Service - I paid $1500 to h Her unprofessional and condescending attitude is a primary reason why I will never have my Lincoln serviced here again. Service - I paid $1500 to have work done on my car. I get it home and find that the problem wasn't fixed. Steering wheel still squeaking and big greasy footprints all over my front floor mats! Wiper problem was fixed and they did a couple of maintenance items but steering wheel problem still exists. More to come I'm sure - I will be calling them back More

Worst customer service on the planet. Had my truck for six years and have had only one good experience. Non-responsive, rude, inconsistent and disappointing. six years and have had only one good experience. Non-responsive, rude, inconsistent and disappointing. More

I was born a Ford guy. My favorite uncle sold fords for almost all of his life and he schooled me early. I just counted and i have owned at least 11 fords in my life (I'm 66). My first was a ford falcon almost all of his life and he schooled me early. I just counted and i have owned at least 11 fords in my life (I'm 66). My first was a ford falcon and my last is a 2017 Ford F150 that is 10 days from going out of it 3 year/36,000 mile warranty. I say my last because Koons Ford just screwed me for the last time. Between ford's poor quality (2019 Consumer Reports ranks them #20 out of auto manufacturers) and Koons crappy service, I'm done. I'll not give them another dollar. I'd advise you not to .... But if you have to buy a ford, buy it and have it serviced at another ford dealer. I can't tell you what i'll buy, but it will not be another ford. More

STAY AWAY! Don't be fooled by the Koons name. This dealership is NOT part of the Koons Automotive Group, and their customer service shows it. They will advertise highly competitive prices and even qu dealership is NOT part of the Koons Automotive Group, and their customer service shows it. They will advertise highly competitive prices and even quote them to you but not honor them in-person. Here is a hint: go there with a decent car and a friend. Say you are interested in trading it to get them to lock in a sales price. Then pull your trade and see if they honor the sales price and let you rebuff any add-on offers. If you can get through all that, good on you! You'll need your friend to drive your car home after you buy them a nice lunch because you'll have beaten the House!! More

Buyer Beware BUYER BEWARE! This place is an absolute joke. All they care about is getting your money, after that GOOD LUCK! They will never return phone calls. If BUYER BEWARE! This place is an absolute joke. All they care about is getting your money, after that GOOD LUCK! They will never return phone calls. If you even dare to go here you better go with your own financing already lined up because all the finance department does is try and sell you on more and more stuff to increase your payment. More

Pete at Koons ford went above and beyond so much when dealing with my truck purchase they made the deal well worth the drive from Ohio to get the truck of my dreams because no dealership in Ohio or Pitts dealing with my truck purchase they made the deal well worth the drive from Ohio to get the truck of my dreams because no dealership in Ohio or Pittsburgh would make the deal that they did Koons ford will come highly recommend by me More

Horrible customer care in the service department! Had a horrible experience here! My car was overheating a few days after and oil change. I called the service department and was told by the manager Had a horrible experience here! My car was overheating a few days after and oil change. I called the service department and was told by the manager Earl to add radiator fluid and bring it in the morning! Thank God the gentlemen at the autozone advised me how dangerous that advice was! After I was assisted at AutoZone, I did take the car in the next morning just to be treated tersely and told they would not be able to look at my car and I should take it home! While we were having this exchange "the xxxx" broke and radiator fluid was flowing like a river through the bay area. The service lead Shannon insisted that I had to drive my car home!! Even I knew this would result in a blown engine! He wanted to argue that he couldn't look at my car and that I had to take it home! We had to call the service manager (who told me to bring my car in) on the phone for him to approve me leaving the vehicle! What "mechanic" would tell you to take a car that now has antifreeze running from it home? After I calmed down and thought soberly, I determined that I didn't want them "looking at" my car after all. I used my roadside service to tow my car to another dealer where I was treated like a customer and come to find out it was a KNOWN defect with the FORD water pump! I actually loved going there for service and oil changes, the barista is awesome and Morris in sales is great, but the service department treatment resulted in me ending the relationship with this dealership!! I will drive the additional miles to be treated with care and consideration! More

Ted Bodnar is a scammer, sold me a car for $1,000 more than what we agreed upon. Now that I found out what he did, he refuses to answer the phone, no matter how many times I call or how many voice message than what we agreed upon. Now that I found out what he did, he refuses to answer the phone, no matter how many times I call or how many voice messages I leave him. Terrible dealership, dont recommend it at all More