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Koons Ford of Annapolis
Annapolis, MD
1,411 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,411 reviews
December 23, 2022
Frankly, the service department is a big reason why I buy cars at Koons Ford Annapolis. cars at Koons Ford Annapolis. More
by grosep
Verified CustomerEmployees Worked With
December 22, 2022
The service department is efficient and helpful. Work is completed in a timely fashion. The technicians are friendly and answered my questions. Work is completed in a timely fashion. The technicians are friendly and answered my questions. More
by KEYWORTHCO
Employees Worked With
December 22, 2022
Yes,I like this dealer but they always change the settings on my truck and later at night, I find out all my settings are changed.That sucks and did not reset the oil change. settings on my truck and later at night, I find out all my settings are changed.That sucks and did not reset the oil change. More
by J.R.TROTT
Employees Worked With
Mike Kegley
December 22, 2022
Thank you for the minimal wait time during the recall work on our 2019 Escape. work on our 2019 Escape. More
by FNP_SHEPPARD
Employees Worked With
Other Employees :
Darian Brewer, John Perry, Andrew Schneider, Mike Kegley
December 22, 2022
We had an appointment at 1130, had to wait for almost 4 hours for an oil change, no communication, came to check on me once that was it. Not acceptable. hours for an oil change, no communication, came to check on me once that was it. Not acceptable. More
by mr.mrs.chreene
Employees Worked With
Bruce
December 22, 2022
attention to detail was lacking. scheduling was an issue to return the car. Spoke with rep last night and he said I was going to be first to be picked up by the shuttle. I actually scheduling was an issue to return the car. Spoke with rep last night and he said I was going to be first to be picked up by the shuttle. I actually was able to arrange a ride to pick the car up and the rep said that they were about to send the guys out with my car to be delivered. rotated tires, but the tire pressure alarm was going off. More
by dcasey127
Employees Worked With
Other Employees :
Darian Brewer, John Perry, Andrew Schneider, Mike Kegley
December 22, 2022
Excellent customer service; brought my car in w/o an appt and they got me hooked up w/in an hour. Highly recommend them and they got me hooked up w/in an hour. Highly recommend them More
by KATHLEEN.A.MURRAY32
Employees Worked With
December 22, 2022
Mike Treat is a great service Tech. He has been looking after my cars for years. He has been looking after my cars for years. More
by rfdavis458
Employees Worked With
December 21, 2022
I always have my cars serviced by Koons Ford Lincoln of Annapolis. The staff is friendly and helpful. Annapolis. The staff is friendly and helpful. More
by CATHYANNHUMPHREY
