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Koons Ford of Annapolis
Annapolis, MD
1,412 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,412 reviews
January 14, 2023
Oil change 5 stars. Power issue still not working correctly. Need to take car back but haven’t had time. This is NOT dealership issue it’s a Lincoln issue. No new c Power issue still not working correctly. Need to take car back but haven’t had time. This is NOT dealership issue it’s a Lincoln issue. No new car should lose charge of battery when it’s cold. Unacceptable More
by RERESTEPHENS
Verified CustomerEmployees Worked With
January 13, 2023
They were not able to fix the warranty problems after having vehicle for a week and a half 4 items were not fixed as I went over them with svs manager on day of pick up .Now I have to make another appoin having vehicle for a week and a half 4 items were not fixed as I went over them with svs manager on day of pick up .Now I have to make another appointment. They only fixed 2 out of 6 problems . More
by Vqhero
Employees Worked With
Darian Brewer
January 13, 2023
worked with Koons for years. purchased numerous cars and trucks. Body shop very good guys, Charlita excellent lady service dept very good profressional purchased numerous cars and trucks. Body shop very good guys, Charlita excellent lady service dept very good profressional More
by GEORGE96
January 13, 2023
Excellent service and use genuine Ford replacement parts . Mike Treas, service writer does great job on follow ip . Mike Treas, service writer does great job on follow ip More
by dukebowen362
Employees Worked With
January 13, 2023
I had an appointment, and they took care of me in a speedy manner. I was out of there in about 2 hours. speedy manner. I was out of there in about 2 hours. More
by JOANNESTOY
Employees Worked With
January 12, 2023
Chuck Greenlee's friendly and easy-going personality made the process of test-driving and purchasing a vehicle a very comfortable experience for my family. the process of test-driving and purchasing a vehicle a very comfortable experience for my family. More
by Dylan Judah
January 12, 2023
Great individuals working there, very positive and helpful. They are under staffed. Wait times are too long. Express service is not! helpful. They are under staffed. Wait times are too long. Express service is not! More
by MACMCCREARY11
January 12, 2023
I had a very pleasant experience this time having a couple recalls addressed and getting an oil change performed. I previosly had mixed results going here, but the scheduling person accomodated my work couple recalls addressed and getting an oil change performed. I previosly had mixed results going here, but the scheduling person accomodated my work schedule and was alble to address the recall issue with my car relatively quickly rather than having to wait even longer. More
by Baumannrg
Employees Worked With
Andrew Schneider
January 12, 2023
No no no no no no no no No no no no no no no no No no no no no no no no no no no no no More
by BNB1209
Employees Worked With
