Koons Ford of Annapolis

The service was good and the people were very pleasant. I will be back and have services done by them. I will be back and have services done by them. More

Polite, attentive, and they care about good service. Service department always make sure that you understand the scope of the repairs needed and they follow up when they discover additional issues. The Service department always make sure that you understand the scope of the repairs needed and they follow up when they discover additional issues. The cost of service is always properly explained in detail upfront. More

The dealership does provide great service with Mr. Tolliver, however I feel that I was not afforded exception finance or giving information and the return policy of the vehicle I purchase. I am 6'5" Tolliver, however I feel that I was not afforded exception finance or giving information and the return policy of the vehicle I purchase. I am 6'5" and size 14 shoes. The gas pedal and brake pedal because of the space under the dash did not allow smooth transferring of going from the gas to the break pedal. I expedient's three plus near accident in try in to stop the car at lights and on the high way (very dangers). I called back and took the car to see if I could move up to the Expedition that does have the spacing for my feet less than one week with 406 miles. I was not given the chance to return the car purchase the Expedition. I was not informed at the tine of purchase on the grace time. I was not happy that I was offered only 45 K when 7 day ago I paid over 63K for the car. Especially since I was looking to purchase a larger vehicle. I had been a loyal Ford customer since 1999. My wife has a Maverick on order, but is now thinking of not purchasing the truck. I felt more could and should have been done. More

Quality service in a timely manner. Just what I expected. I take both of my vehicles here. Just what I expected. I take both of my vehicles here. More

Ordered a 2023 Ford Mustang Mach E with this dealer and had a great experience. had a great experience. More

Great service, price and value. Wait was to long for the quick change lane two hours Wait was to long for the quick change lane two hours More

I was very satisfied with service I received for maintenance of my car. Mr. Mike Treas was very helpful. maintenance of my car. Mr. Mike Treas was very helpful. More

overall it was a good experience. I was a bit frustrated by not knowing what features I actually was purchasing. As Ford suggested customer toI reduce some options I originally order I was a bit frustrated by not knowing what features I actually was purchasing. As Ford suggested customer toI reduce some options I originally order back in December '21 to ensure an earlier deliver, I came in in September and did so. Charlita could not tell me what options my Maverick I picked up had. The paper work only listed general categories and the Ford web site Charlita tried to access on her computer kept throwing her out without providing any info. I strongly recommend that the paperwork we get with our new cars explicitly list what options are in the vehicle. More

My appointment was very satisfactory. I do trust Koons of Annapolis. But on this visit I was held over waiting for my car to be washed/vacuumed. After an inordinate amount of time I asked I do trust Koons of Annapolis. But on this visit I was held over waiting for my car to be washed/vacuumed. After an inordinate amount of time I asked for my car cleaned or not. The work was done, but I was kept waiting for a car wash that never happened. More

No one brags about having to take their truck to the dealer for repair - but I will brag about the services i've received. I bought my first truck from Koons because of Earl Mosby and the service team. dealer for repair - but I will brag about the services i've received. I bought my first truck from Koons because of Earl Mosby and the service team. I knew that I'd someday need service and Earl proved to me he was the guy to take care of my investement - and 7 years later, I'm still going strong - on my second truck and with incredible service from him and he's Service lead, Drew. Great job team and thanks for your service! More