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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
4,983 Reviews

4,983 Reviews of Klaben Ford Lincoln - Service Center

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October 18, 2024

Mona was just phenomenal and made my experience enjoyable. She went above and beyond to make sure I was taken care of with just the sweetest disposition and was extremely professional. More

by Allison Cox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 17, 2024

Everyone we have ever encountered at this dealership is amazing…friendly and just really go the extra mile! More

by TOsborne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Guest
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 17, 2024

Kim, along with the entire operation of Klaben (pick any dealership), go far beyond what one would expect of a dealership when it comes to customer service, sales or repairs! Always making sure the customer More

by marf2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Iuliano
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 17, 2024

Very nice. A very respectful. Very informative. Answered all of my questions. An very respectful More

by bentley792004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 17, 2024

I have always used Kim and the Klaben service center and they have done a nice job for me! More

by bdavis_44224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 16, 2024

Kim Wolfram, my service advisor at Klaben Ford is always courteous, helpful and friendly. To me, she’s the face of the dealership. More

by jkidwell56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 15, 2024

Mona is the best, will come to Klaben as long as Mona will help me. she explains everything, does a great job. More

by nancy415
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Burghardt
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 15, 2024

I have been doing business at Klaben for many years, both in purchasing new cars and getting them serviced. When body work and paint is required, I always get the work done at Klaben Body. More

by luckyshot41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Artie Gissinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 15, 2024

Kim was excellent as always. She is the main reason I stay with the dealership. It is rare to find someone who you trust, especially in the auto repair field, but I know Kim wi More

by jcochran4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 14, 2024

On time. Clean. Courteous. Great overall. Would buy a car and use them again in a heartbeat. More

by Johnny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Fano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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