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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
4,990 Reviews

4,990 Reviews of Klaben Ford Lincoln - Service Center

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March 25, 2024

Mona is the best. She has always been our service advisor for many years! Always treats us with professionalism. More

by CIVILWAR6165
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 24, 2024

Recently, we had to bring in my 2020 Ford Escape due to it having what we thought was an electrical or sensor issue. Mona, as always, got us right in and kept us up-to-date on the diagnostic progress. She More

by AYoung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 23, 2024

I have been buying cars at Klaben for decades and Joe has been my service advisor for most if not all of that time. He is definitely the reason I return to Klaben and have sent friends and family to klaben More

by Loretta Coogan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 23, 2024

Shelby was very helpful and kept me informed throughout the repairs. She makes the process easy. More

by Jhrabusa1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Wiley
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 22, 2024

Joe French was my service advisor this time and did a wonderful job. Always appreciate all of the advisors. More

by HUGSJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 22, 2024

Had an issue with loose antenna. Service manager, service rep and technician were able to rectify the situation equitably. More

by JBARTLETT3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl Bujorian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 22, 2024

In the end all worked out. They had our call for 26 days. We are happy with the outcome More

by jdebold52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2024 -

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest feedback and for positive marks left. We ask for our customers insight because it means a great deal to us. It allows us to know where we are succeeding and provides us with take aways in areas needing reflected on for improvement. Although a 4 star rating means we did well, it also says we could have done some things better. We share all of this with our entire team and utilize it for counselling, coaching, celebrating, and in some cases process evaluation. All of this helps us as we continuously work towards improving our guests experiences and delivering the level of service they deserve. I apologize for the length of time we kept your vehicle during your recent visit and empathize with your disappointment as a result, no excuses. We have reviewed and discussed some of the delays and how we could have been more efficient in resolving your repair concerns. We appreciate your loyalty and look forward to serving you in the future as we continue working hard to maintain our relationship and restore your full confidence in us. Thank you again for your feedback. I and the entire Klaben team remain at your service. Sean Bradford – sbradford@klaben.com

March 22, 2024

My first experience with Klaben and I am impressed with efficiency, communication, customer service lounge, cleanliness, video review of the service and just general niceness. More

by Claubacher
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evan
March 21, 2024

I’m always pleased with how I am treated at Klaben. As soon as you pull in to the service area, you are greeted immediately and started on the service process. More

by JBARTLETT3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl Bujorian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 21, 2024

Kim Wolfram was our service advisor and did a wonderful job keeping us informed. We can always trust Klaben. More

by Billwills1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
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