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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,203 Reviews

5,203 Reviews of Klaben Ford Lincoln - Service Center

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September 29, 2024

Like the convenience of having other issues looked at during my scheduled oil change. I appreciated the option have issues fixed at that time or not. More

by Sandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Tech Greg
September 28, 2024

Joe French always does an amazing job with getting things right during my service stops. Great service department overall More

by dharleydo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 27, 2024

Glad they identified the water pump issue but for an issue that should have taken 2 days, took 6. I didn't want to drive the rental to our campground over the weekend so that made our plans more diffic More

by yellowslinky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Fano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Thurman Jr
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2024 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide a review of your recent experience and for the positive comments shared about Gavin. We share this feedback with our entire team and use it in a way that is geared towards making us better at achieving our goal of meeting and exceeding the expectations of our customers. After reading your comments it was obvious we failed you on a couple levels missing some steps and let you down in the process. No excuses. Might I have a couple more minutes of your time at your convenience to personally apologize, gain additional insight, and find a way to make right a situation we clearly created. This added content will be useful in coaching, counselling, and celebrating after reflecting on it together internally. We realize that our team members are what defines us and puts us in the position of our customers continuing to give us an opportunity to earn their trust and their confidence. Ultimately our goal in to create experiences that leave our guests believing in our customer first culture and looking forward to their next visit. Thank you again for your feedback and I look forward to speaking with you soon. Sean Bradford – (216)337-1005 - sbradford@klaben.com

September 27, 2024

Team went above and beyond. To help me with a vibration it turned out to be tires that. They did not install but fixed the problem anyways. Thank you team. More

by Jschrenk84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 27, 2024

I absolutely love the convenience of your oil change mobile service! I am a loyal Klaben customer but it's quite the drive for me to the Kent location. The mobile service let's me continue my work sched More

by t4bor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 27, 2024

Gavin and the entire service team at Klaben are incredible. I always feel like they value my business and that my car is going to be in the best hands. More

by mrb353
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Fano
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 27, 2024

Incredible people to work with fast service. The pick up and drop off service was very convenient. I am pleased with the maintenance service department. More

by jsimon760
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 25, 2024

Klaben provides great service to my car and Mike Brandvold takes great care of his customers. More

by Paula
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 25, 2024

Kristin was so kind over the phone with helping me with all of my car repair needs! Great communication and left me with no concerns! More

by Herbert50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristin Bruner
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 25, 2024

Always a pleasure working with Joe French! Have been working with him for almost 10 years and I’m the second generation to continue to do business with him More

by Tatum H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
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