Back

Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,200 Reviews

5,201 Reviews of Klaben Ford Lincoln - Service Center

Sort by
February 24, 2025

Very easy to get an appointment, turn in car for service and reliable to get car back at said time. Easy online scheduling also. More

by Pam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Fano
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 24, 2025

Quick and painless- professional and polite No last minute surprises. The staff was friendly and knowledgeable. More

by bastian1015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Simon
February 24, 2025

Good experience with Klaben service, I will continue to give them my business in the future More

by jscheel1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 24, 2025

Gavin was super awesome! so nice and explained everything to me. super quick and well done service which is always appreciated. so nice when Klaben Ford makes everything so c More

by Olivia.claire2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Fano
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 23, 2025

Klaben has always done right by me, I trust their knowledge and referrals. Joe French is patient with me and explains the things I may not understand. More

by oluviniit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 22, 2025

Amazing customer service. They turned a bad situation with another store, into the best case situation with klaben. I should of learned from last time, no one beats the custom More

by dstone93770
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Fano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Schultz
February 22, 2025

Great customer service which is the reason I continue to have my car serviced here and not at any other car service providers. More

by bjs538
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Simon
February 21, 2025

Mona Crooks is very professional, knowledgeable, and cares about her customers. She always lets me know what is going on when my vehicles are in for service. Mona is an asset to the company More

by Cd1500gl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 20, 2025

JOE FRENCH IS A GREAT GUY HE ALWAYS MAKE SURE WE ARE TAKEN CARE OF AND IF WE NEED ANY EXTRA WORK HE COMES AND ASK US FIRST. WE ALAWYS DEAL WITH JOE HEIS ONE GREAT GUY More

by boop73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOE French
February 19, 2025

The service department does a great job as a whole but my service manager, Kim Wolfram, is the reason I keep coming back. She covers every aspect of the job to be done and explains each item and cost up fron More

by chas2deb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2025 -

Klaben Ford Lincoln responded

Thank you for providing us with your review and for the kind words for our staff and Kim. We share our guest’s feedback with our entire team and use is content for take-aways helping us know where we are succeeding or needing improvement. A 4-Star review might mean we did well in serving you, and could also mean we could have done better in some way. Or in some cases it is a mistake. Might I have a few more moments of your time at your convenience to gain additional insight from your experience? Thank you again for your feedback and I look forward to speaking with you soon. Sean Bradford – (216)337-1005 – sbradford@klaben.com