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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,120 Reviews

5,120 Reviews of Klaben Ford Lincoln - Service Center

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January 11, 2025

They always work quickly, and get you right in and right out. Everyone is really friendly, and I like that they are accommodating and will pick my car up or come to my house if my car needs something More

by Michelle Eddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alisea Kight
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 11, 2025

The location is comfortable if you are staying while you wait. The staff is friendly, knowledgeable and understanding of your needs and concerns. More

by 3k2127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 09, 2025

Mike and the crew are so friendly and informative. Mike provided the options and costs and likely outcomes. He was so helpful in my decision. More

by KATHOLTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 09, 2025

Awesome, thanks I I I I I I I I I I I I i More

by SKHILL27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Fano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2025 -

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest feedback and positive comments about Gavin. We ask for our customers insight because it means a great deal to us. Although a 4 star rating means we did well, it also says we could have done some things better. In other case the rating was left in error. We share all of this with our entire team and utilize it for counselling, coaching, celebrating, and in some cases process evaluation. I enjoyed meeting you over the phone, gaining your additional insight, and your kind words. As we discussed, your loyalty is appreciated and we will continue providing you with the level of service you deserve. Thank you again for your feedback. I and the entire Klaben team remain at your service. Sean Bradford - sbradford@klaben.com

January 08, 2025

Speedy and conscientious service. Very respectful to customers and employees. Listens to concerns and gives recommendations and solutions. More

by KL2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Bart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick with service, Cole Mathes
January 08, 2025

Everyone in the Service Center was great! Anthony Thurman in particular was extremely professional and went out of his way to help us. More

by mab
Recommend Dealer
Yes
Employees Worked With
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 08, 2025

Always a pleasure to work with the staff at Klaben, they are very helpful and informative. The only place I go for service. More

by DIMIT.4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Fano
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 08, 2025

Excellent appointment today. Work started on time and was completed in a timely manner One issue outside of the oil change was found and it will be addressed. Thanks to the s More

by gedaddy10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Bart
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 08, 2025

Klaben is fantastic because of their quality people who care about their customers. Kim Wolfram is absolutely wonderful, she cares about her customers and make them feel special. Bob Walters More

by boat4kicks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 07, 2025

Excellent customer service great communication very clean and friendly definitely will refer friends and family More

by FLYINGFREE108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Fano
5.0
This rating includes all reviews, with more weight given to recent reviews.