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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,268 Reviews

5,268 Reviews of Klaben Ford Lincoln - Service Center

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March 22, 2025

Always friendly and professional. I feel as though I am top priority. Highly recommend to family and friend More

by LISALISAMARIE55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 22, 2025

The service department is awesome George was very helpful always kept me updated on my truck. I will always take my truck to this dealership even though I’m an hour away. Very satisfied. More

by Gmatteotti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George
March 22, 2025

Mona is great however I won’t be using Klabens service dept again. They now charge a 3% fee for using a CC. So in essence, they are saying you must pay cash for any and all services. Because whether it is More

by mmarsh8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2025 -

Klaben Ford Lincoln responded

MMarsh, Thank you. I truly appreciate the time you spent with me on the phone. While we always strive to keep our customers in the family, we also respect a person who stands by their convictions, as you do. As I mentioned…..if there is ever anything we can do to help you in the future, please, don’t hesitate to reach out! Thank you! Aaron Heinlein Asst Serv Manager C: 330.352.1925 Aheinlein@klaben.com

March 22, 2025

I appreciate Anthony taking time to check me in when I arrived so that I wouldn't need to wait too long, and I am always highly satisfied with Mike's advice, explanations, and service. More

by Kschultz1218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 21, 2025

We are so pleased with the workmanship as well as the communication between Derek Tenney with us as the work progressed on our car. We will definitely recommend this body shop to others. Thank you More

by nanc9449
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Tenney
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 21, 2025

Mona always provides quick and easy service and is personable. Wait time was even less than estimated. More

by vheeter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 21, 2025

Excellent Experience and Timely Service: Derrick and Mikey reviewed the car with me, addressing the problem areas I highlighted. Their attention to detail and professionalism was evident throughout the More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Tenney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mikey
March 19, 2025

Was in for oil change Mona Crooks is always a pleasure to deal with always happy and goes the extra mile to help More

by Leatherman2021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike crooks. Always works in my car. Excellent mechanic
March 18, 2025

Kim is amazing! !! Kim helps me get the best options for any service I need and she is extremely pleasant and nice. Best service person I have ever dealt with. All More

by dcdjw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 18, 2025

Had a sudden check engine light on my 2019 Nautilus Kim Wolfram Service Advisor got me a fast appointment and her team diagnosed an emission system problem and ordered parts. Repaired in just a few days a More

by DavidM0604
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.