Klaben Ford Lincoln - Service Center

I was in for an air bag warranty repair. Knowing it was going to be a multi day repair, Gavin made all the arrangements for my wife and daughter to drop off our Fusion and pick up the rental Knowing it was going to be a multi day repair, Gavin made all the arrangements for my wife and daughter to drop off our Fusion and pick up the rental car Gavin had arranged for all in one stop. Professional. I heard from Gavin on Monday about the progress - he asked if I would be okay if the repaired spilled into Tuesday. No worries. We picked our Fusion up Tuesday afternoon. 10 minutes later, we realized the fan blower motor for the heater/defroster was not working. But here is where the rest of the team sprung into action. We returned to the dealer. After confirming, yes, it wasn't working - Anthony told us they need to take the dash back out to diagnose and repair. He got back on the phone with Enterprise, and ten minutes later - we had a vehicle for the night. I heard from Gavin on Wednesday. During the reassembly of the dash panel for the air bag repair, the wiring socket for the blower motor had gotten knocked loose. It happens. Easy fix. Plug back in and off we went. Can't say enough about Gavin and the team in his absence on his day off. Professional effort from start to finish. Well done. More

Very good to deal with and I would like to give special thanks to Anthony and Aaron in service for getting things taken care of. These 2 guys were considerate and kept me up to date with progress that was thanks to Anthony and Aaron in service for getting things taken care of. These 2 guys were considerate and kept me up to date with progress that was being made. I would not hesitate to return to Klaben in Kent Ohio to buy a vehicle or have service work done. More

Klaben auto body was amazing! Derek was great, he took care of dealing with insurance and rental company, made everything hassle free for me, I really appreciate the great custome Derek was great, he took care of dealing with insurance and rental company, made everything hassle free for me, I really appreciate the great customer service! And my Jeep looks brand new!! More

Good service good employees fair prices love the reward points nice and clean customer lounge points nice and clean customer lounge More

The main reason I continue to return to Klaben to have my car serviced is because of trust. I trust Klaben for one reason: My Service Advisor, Mona Crooks. With Mona in charge, I have unconditional confidenc car serviced is because of trust. I trust Klaben for one reason: My Service Advisor, Mona Crooks. With Mona in charge, I have unconditional confidence that my car will be fixed correctly the first time and that all necessary repairs will be found and addressed. She communicates with me openly and in a timely fashion. She is thorough and efficient. She knows what she is doing, and she knows how to get it done. In addition, Tom Alcorn, Service Manager, has done so much for me along the way that I have to say thanks to him too. He has on any number of occasions gone way beyond the call of duty. Like the time he personally got his hands dirty adjusting an issue on my car that Klaben had no responsibility for. Anyhow, being treated like this is why I return. I wish I personally knew the Techs who have worked on my car, because I want to include them too in my gratitude for a job well done, and my respect for their knowledge and hard work More

Klaben’s Service Department, and Service Advisor Mona Crooks, are top-notch in every aspect of service for a vehicle. Crooks, are top-notch in every aspect of service for a vehicle. More

Amazing service and helped my figure out the points and benefits with my Lincoln, very helpful informative kind and have already recommended him and Klaben service to my son benefits with my Lincoln, very helpful informative kind and have already recommended him and Klaben service to my son More

The employees at Klaben seem very professional they do a great job with your vehicle and are very friendly. great job with your vehicle and are very friendly. More

thank you good service didn't wait long used my rewards points will return again points will return again More

Always treated well at Klaben locations. Service is timely and correct. Pricing is fair and competitive. Service is timely and correct. Pricing is fair and competitive. More