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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,146 Reviews

5,146 Reviews of Klaben Ford Lincoln - Service Center

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September 12, 2024

I received professional service with issue addressed to my satisfaction including detailed explanations on next regarding recall and other matter where a part was ordered. More

by jpallack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 11, 2024

Anthony was very informative and gave me a good deal on the oil change and the alignment. More

by lacook54
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 11, 2024

It's one of the best dealerships out here not only for sales but the service department is excellent and they take care of the customers needs. More

by JMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 11, 2024

I absolutely trust my car to the Klaben Team. 11 years and counting. I'm a Courier, so I need to know that my car is safe for the long roads ahead. They go above and beyond to make sure everythin More

by fairyrain826
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Sigmund
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 10, 2024

Mona always does a great job communicating what is happening with my vehicle when it’s in for service More

by Markhulthen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
September 09, 2024

Kim is always very professional, explains all the work that needs to be done and is fun to work with. More

by RMAINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 09, 2024

I’ve been a Klaben customer for over 20 years and always had an excellent service experience with Joe French More

by ddougher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 08, 2024

I have been, over the past 10+ years, buying and servicing each and every car, truck and SUV purchased. Not once have I been disappointed - quite the opposite in fact. All involved are vested 110% More

by marf2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 07, 2024

Service representative I initially spoke with was very polite and knowledgeable and able to give some tips and answers and explanations over the phone did follow up with a Mail on appointment etc. prior p More

by DGPIERSON3793
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Fano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Thurman Jr
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2024 -

Klaben Ford Lincoln responded

Good evening! Thank you. We appreciate your candid comments. We use these not only to celebrate the kudos, but also learn how we can earn that 5th star. It looks like we could have absolutely done more to make this a perfect experience for you. And the perfect experience is what you should experience when you entrust us with your vehicle. I really appreciate you reaching back out to me to go over your experience. I'm glad that everything was good in your eyes. Can't wait to meet you the next time you come in! Thank you! Aaron Heinlein 330.352.1925 aheinlein@klaben.com

September 07, 2024

I have been a Klaben customer for over 40 years. They are customer oriented and always professional. More

by MMEKEAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
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