Klaben Ford Lincoln

friendly, experienced team This service center has provided my vehicle with at least 10 years of friendly, experienced teamwork, even though it was not purchased at Klaben. I a This service center has provided my vehicle with at least 10 years of friendly, experienced teamwork, even though it was not purchased at Klaben. I am reassured that the replacement parts are correct and of the best quality. They are always willing to work with my schedule and to secure alternate transportation should I need it. The staff respectfully listens to my concerns and follows through on explaining the details of the problems to me. They treat my 2004 Taurus wagon with the same TLC and respect as they would a 2019 Lincoln! That's a class act! More

1100 Miles Away..... I made the right choice While searching for my Ford Certified F150, I became my own obstacle in the sales process by learning about the many packages; engines, colors, etc., While searching for my Ford Certified F150, I became my own obstacle in the sales process by learning about the many packages; engines, colors, etc., to where there were only 4 units available in the US that fit my needs. From the first communication I made to Klaben Ford Lincoln, to the ongoing follow up, it was clear to me that this Dealer understands that being different and genuinely customer centric is the right place to be. Many would be dissuaded by the distance, but during my 17 hour drive back to Florida, I had plenty of time to reflect on the best possible buying experience...ever! So to Tyler, Jen, and the many others behind the scene who make all this happen the way we want and expect, I extend my highest level of gratitude and appreciation. Rich Klaben, you should be proud that your team represents your Dealership in the exemplary fashion in which they do. I wish everyone continued success! Craig Hickle More

completely satisfied with the service. I was provided with excellent service by Ty David. There were no gimmicks or run arounds. When I got to the financial portion of the car buying proc I was provided with excellent service by Ty David. There were no gimmicks or run arounds. When I got to the financial portion of the car buying process Jennifer Brown was amazing and left me completely satisfied that I had made a wonderful purchase. More

Great service and timely follow up. Joe and the entire Klaban staff work well with customers. Process used by Klaban gets customers in and out of service area quick and timely follow up. Joe and the entire Klaban staff work well with customers. Process used by Klaban gets customers in and out of service area quickly. More

Great Experience! Felt no pressure. Bob was extremely helpful with our purchase. Overall, a great car buying experience. Bob made sure that we were satisfied with al Felt no pressure. Bob was extremely helpful with our purchase. Overall, a great car buying experience. Bob made sure that we were satisfied with all aspects of the car we were purchasing and all the perks of being a Lincoln owner. More

A pleasant experience I'm 70 years old and have been telling friends and family for 40 years that I'd rather have a root canal than buy a new car. So when my old Ford Esca I'm 70 years old and have been telling friends and family for 40 years that I'd rather have a root canal than buy a new car. So when my old Ford Escape became unreliable I braced myself for another unhappy experience. However, the entire experience at Klaben was amazingly painless. The salesman was helpful and knowledgeable and seemed genuinely concerned about my satisfaction. His questions were aimed at helping me make good decisions - not pressuring me at all to buy-buy-buy. Klaben folks were helpful and straight-shooters. More

Broken door handle & trunk release Quick, efficient and complete service. Even found a used handle @ half the price after warehouse sent a broken part. Cleaned the car & touched up mino Quick, efficient and complete service. Even found a used handle @ half the price after warehouse sent a broken part. Cleaned the car & touched up minor door chips when installing new handle. Treated us like valued customers. Have brought in Buicks & Cadillacs. Nothing fazes them. More

no nonsense The quick lane is exactly as advertised. The service staff does a great job of explaining the services they provide, recommending additional services The quick lane is exactly as advertised. The service staff does a great job of explaining the services they provide, recommending additional services(while not being pushy), and getting you in and out quickly. A clean waiting area, with coffee and doughnuts in the am...highly recommend! More

Fusion recall loaner Tom Alcorn was very helpful, and i was able to see him without waiting. He took down all the information needed and called Enterprise to introduce me Tom Alcorn was very helpful, and i was able to see him without waiting. He took down all the information needed and called Enterprise to introduce me there. I later decided just to drive our Mercury with no one in the passenger seat, rather than fuss with Enterprise about availability, models, etc. But Tom was great ! This was for the Mercury airbag recall , not my Fusion steering wheel bolt recall. More

A very positive experience, Klaben Ford is awesome! Klaben is first-class from its sales staff to its service department, in fact everyone you meet whether you're there to look at a new vehicle or have Klaben is first-class from its sales staff to its service department, in fact everyone you meet whether you're there to look at a new vehicle or have your vehicle serviced. More