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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,166 Reviews
Call Service Center (877) 839-4979

1,166 Reviews of Ken Ganley Ford Norton - Service Center

Sort by
March 13, 2025

Great customer service. Bri was a great with updates. Would recommend going to them for all your needs. More

by tylertucker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2025 -

Ken Ganley Ford Norton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Norton.

Mar 16, 2025 -

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

March 07, 2025

Truck service was quick ,through and i would return and recommend because of customer focus. More

by drusch2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 07, 2025 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 07, 2025

The service was easy to set up and completed the next business day. Thanks Mark! More

by riddle_icicle_2a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Igleheart
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Mar 07, 2025 -

Ken Ganley Ford Norton responded

Thank you so much for your kind words for Mark and for taking the time to leave us this wonderful feedback!

March 02, 2025

Was a good experience, everything was handled professionally, young lady at the front desk very courteous and right on the mark as far as letting me know what was going on. Would I go there again More

by Jpjamac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2025 -

Ken Ganley Ford Norton responded

Thanks for sharing about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again!

Mar 05, 2025 -

Ken Ganley Ford Norton responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

February 28, 2025

Quality work performed on our fleet trucks. Great shuttle service. They provide pick up and drop off to us. Very knowledgeable staff. More

by Buckeyerv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2025 -

Ken Ganley Ford Norton responded

Thanks for sharing about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

February 26, 2025

Brianna Dantz was a pleasure to work with. Happy with the service from your technician and service writer. More

by ScottC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2025 -

Ken Ganley Ford Norton responded

Thank you so much for your excellent review, Scott! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Norton to be a positive one. Please don't hesitate to reach out if you need anything else.

February 23, 2025

Everything seems like it was done very well. They did a recall, oil change, and tire rotation. For some reason when I got it back the left turn signal is blinking quickly. I will reach out to th More

by cgray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 24, 2025 -

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that Brianna and our team had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Norton to be a positive one. Please don't hesitate to reach out if you need anything else.

February 21, 2025

Very professional, easy to work with, listened to me and what I was looking for re: service for my 17 year old Ford Escape. More

by aglosh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Worthington
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 21, 2025 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 21, 2025

Every problem I've ever had I call Ashley they always have the part and get me in that day if not the next and fix every problem I have had More

by jasminedunning126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 22, 2025 -

Ken Ganley Ford Norton responded

It has been a pleasure serving you, Jasmine. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Norton, we look forward to having you as a valued customer for many years to come!

February 18, 2025

Fabulous service, great customer care, extremely knowledgeable, couldn’t ask for anything better from initial call to final follow up More

by andrewjstano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Neely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arron
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Feb 18, 2025 -

Ken Ganley Ford Norton responded

Thank you for your business and this review, Andrew. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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