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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,129 Reviews

1,129 Reviews of Ken Ganley Ford Norton - Service Center

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January 18, 2024

Great dealership, very happy with my new Maverick. Would highly recommend. I liked that the dealership is small, no frills. More

by rbtdowd5056
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Ken Ganley Ford Norton responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Norton! If you have any further questions, please give us a call. We're always happy to help!

January 18, 2024

I have no issues with the service performed, although the cost was misrepresented to me. When I made the appointment, I specifically asked what the 10000 mile maintenance cost on the Mach-E. I was told tha More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aaron Forsythe
Jan 19, 2024 -

Ken Ganley Ford Norton responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

January 17, 2024

Had my car in for 2 recalls. Was told it would take 6 hours. It took a little over 2 hours. We asked for them to check something for us and that wasn’t done due to it “not bein More

by TiffRenee23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Ken Ganley Ford Norton responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

January 17, 2024

They have worked on my car several times and made sure I got home safe More

by mooremarvelous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
4.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Worthington
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Forsythe, Deven Legg
Jan 17, 2024 -

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Jan 18, 2024 -

Ken Ganley Ford Norton responded

Hi, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!

January 17, 2024

The service manager was excellent and your service department is highly recommended on the RV sites More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark in truck service
Jan 17, 2024 -

Ken Ganley Ford Norton responded

Thank you, Ken, for sharing about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

January 17, 2024

Great service everytime I take my ford's to Ganly Ford! The go the extra mile to make sure I'm taken care everytime and I appreciate that! More

by gtomko4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Forsythe, Deven Legg
Jan 17, 2024 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Jan 18, 2024 -

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 17, 2024

I have found Ken Ganley Ford to be a reliable and professional dealership that I can rely on for my automotive needs. I will certainly include them in my future automotive inquiries. Personnel is als More

by RKA926
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Ken Ganley Ford Norton responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Jan 18, 2024 -

Ken Ganley Ford Norton responded

Hello, we are so happy to read such a great review about Ken Ganley Ford Norton! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 17, 2024

Scott hooked me up with a brand new f150 while the technician checked out my transmission. Both were very professional and didn’t push any repairs. They gave me the information I needed and I was on m More

by mikelynch333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The technician who checked out my transmission
Jan 17, 2024 -

Ken Ganley Ford Norton responded

Mike, thank you for choosing Ken Ganley Ford Norton. Your feedback and rating mean a lot to us. We're glad Scott and the team were able to help, and we hope to see you again!

Jan 18, 2024 -

Ken Ganley Ford Norton responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Norton. Please don't hesitate to reach out if there's anything additional we can do for you.

January 17, 2024

Brianna was great. Car was fixed in a short amount of time. I love the text messages More

by UNC092001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Brianna delivered such a great experience!

January 17, 2024

Brianna was great to work with! I dropped the vehicle off for the works package and she let me know additional needed items and pricing before they finished up the vehicle. The vehi More

by SINCMT0210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Ken Ganley Ford Norton responded

Thank you for your review and kind words for Brianna! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Norton.

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