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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,130 Reviews
Call Service Center (877) 839-4979

1,130 Reviews of Ken Ganley Ford Norton - Service Center

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June 08, 2023

Great place great service very helpful makes sales and service easy. Just got my second vehicle and am very satisfied More

by PNMC53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Taylor-Mitchell, Paul Asano, Deven Legg
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Jun 09, 2023 -

Ken Ganley Ford Norton responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback!

Jun 12, 2023 -

Ken Ganley Ford Norton responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

June 08, 2023

I went to have my brakes checked out because it's been awhile. Instead of selling me new brakes they were honest enough to tell me I didn't need them. Love honesty More

by Kurt
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2023 -

Ken Ganley Ford Norton responded

Kurt, Thank you for the kind words for our service department! Scott and our team look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

Jun 11, 2023 -

Ken Ganley Ford Norton responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 07, 2023

It was a nice dealership to have my car worked on Scott was really nice More

by taylerwade18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 08, 2023 -

Ken Ganley Ford Norton responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Norton, we look forward to having you as a valued customer for many years to come!

Jun 08, 2023 -

taylerwade18 responded

Thank you I appreciate it.

June 07, 2023

My truck seems to shift better. I appreciate the nice new loaner truck to drive More

by Bh1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Spath
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 08, 2023 -

Ken Ganley Ford Norton responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 30, 2023

Scott was great, anytime I needed help he was always there and ready to help I can't ask for better More

by huseinadham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2023 -

Ken Ganley Ford Norton responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Scott always meets your expectations. Thank you for choosing Ken Ganley Ford Norton, we look forward to having you as a valued customer for many years to come!

Jun 02, 2023 -

Ken Ganley Ford Norton responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Norton. Please let us know if there is anything else we can do for you; we are more than happy to help!

May 29, 2023

Very disappointed! Devon was very rude and misleading. My name was spelled wrong. I expressed numerous times how important that was because my car is getting inspected More

by Natalie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Deven Legg
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May 31, 2023 -

Ken Ganley Ford Norton responded

Hi Natalie, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our staff will be reaching out to you in the very near future. Thank you again for your feedback. It helps us to get even better.

May 27, 2023

Mark in commercial service is great to work with absolutely a wonderful person, very knowledgeable More

by shawk7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Igleheart
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May 30, 2023 -

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are happy that we had the opportunity to work with you, and we are thrilled that you found your experience with Mark here at Ken Ganley Ford Norton to be positive. Please don't hesitate to reach out if you need anything else.

May 30, 2023 -

Ken Ganley Ford Norton responded

Hi, thank you for taking the time to let us know how we did. We are always more than happy to assist you if anything else comes up. Take care!

May 27, 2023

Jeff was friendly and went above and beyond. They did an excellent job on detailing my car! I think it looks better now than when it was new! More

by Nmitchen02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Yeager
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May 30, 2023 -

Ken Ganley Ford Norton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Norton.

May 30, 2023 -

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 25, 2023

They have tried to figure out the problem with my 2017 F150 as to why it is down to approximately 14 miles per gallon. I know they have truly tried to figure it out but the problem still remains.🤷‍♂️. On More

by DMETHENY0
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano
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May 26, 2023 -

Ken Ganley Ford Norton responded

Thank you for your feedback and hopefully we will find the answer to this issue! We sincerely value your business and look forward to your next visit.

May 24, 2023

Found ganley when i purchased a class c motorhome and needed service work on our E450.was treated very professionally from Mark and he was very good at helping me with my questions. More

by Seldonsbrewhouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
Report | Print
May 24, 2023 -

Seldonsbrewhouse responded

Great service department

May 24, 2023 -

Seldonsbrewhouse responded

Will be back

May 29, 2023 -

Ken Ganley Ford Norton responded

Hi, thank you so much for your positive comments about Ken Ganley Ford Norton! If you have any further questions, please give us a call. We're always happy to help!

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