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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,204 Reviews

1,204 Reviews of Ken Ganley Ford Norton - Service Center

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October 25, 2023

8 days to replace my 2. 0 ecoboost engine with a new long block pretty quick service. Aaron was all over the Ford engine order & swap . Very efficient, very polite and respe More

by Akronzips
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Forsythe
Oct 25, 2023 -

Ken Ganley Ford Norton responded

It's great to hear that Aaron was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Norton!

October 25, 2023

Great dealership I get our Nautilus, MKC, T-Bird S/C & our Mustang serviced at Ganley More

by DavidM0604
Recommend Dealer
Yes
Employees Worked With
Deven Legg, Deven Legg
Oct 26, 2023 -

Ken Ganley Ford Norton responded

David, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Deven met your expectations. Thank you again for choosing Ken Ganley Ford Norton, we look forward to having you as one of our valued customers for many more years to come!

October 20, 2023

Very good service department one of the best in the city I have a great appreciation for companies that are quality oriented at its highest. More

by Jp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deven Legg
Oct 20, 2023 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us, JP. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 17, 2023

Originally told me the issue would likely be a day or two at most. After 2 days of no information about the status, I called for an update and was told there was a national part shortage and that the replace More

by Dcaynor7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aaron Forsythe
Oct 20, 2023 -

Ken Ganley Ford Norton responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

October 12, 2023

What an amazing expirence after a bad day. Major car troubles and the good folks at Ganley went out of their way to help me during a rough time. Excellent customer service! More

by Artie008
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jody Wheatley , Aaron Forsythe, Deven Legg
Oct 12, 2023 -

Ken Ganley Ford Norton responded

Thanks, Artie, for sharing about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

October 08, 2023

They scheduled me promptly and reviewed my issue I was having with my air conditioner. Although they no it wasn’t charged and put die in it and recharged. I will be bringing back in a week to see if they More

by s.dunlap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Temsey, Aaron Forsythe
Oct 09, 2023 -

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

October 07, 2023

The employees at Ken Ganley Ford are very friendly and courteous. They answer all your questions and try to accommodate your needs. More

by Gaylerb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Forsythe
Oct 09, 2023 -

Ken Ganley Ford Norton responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 05, 2023

I was very glad and pleased with the service I received and all the things he was able to do for me. He is very special person and a good friend. More

by derrylthogan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desmond Norvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2023 -

derrylthogan responded

I appreciate the help I received from these young men

Oct 05, 2023 -

derrylthogan responded

You are very lucky to have people like these two gentlemen working and helping people as myself. It would make you want to come back for service when I need it.

Oct 05, 2023 -

derrylthogan responded

Mr. Norvell has sold me the last six cars that I have purchased from him, and I have been very pleased.

Oct 06, 2023 -

Ken Ganley Ford Norton responded

It's great to hear that we were able to help you out, Derryl. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Norton!

October 04, 2023

Great dealership! Everyone was very nice and helpful. I would recommend them to anybody needing service. More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Forsythe, Deven Legg
Oct 05, 2023 -

Ken Ganley Ford Norton responded

Hi Scott, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Norton! If you have any further questions, please give us a call. We're always happy to help!

October 04, 2023

Super great atmosphere with friendly faces all around. If you need anything for service make sure to give them a call! More

by Lord Farva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Forsythe, Deven Legg
Oct 05, 2023 -

Ken Ganley Ford Norton responded

Hello, we are very happy we could provide you with a positive experience! If you're ever in need of more help, please let us know!

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