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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,130 Reviews
Call Service Center (877) 839-4979

1,130 Reviews of Ken Ganley Ford Norton - Service Center

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August 05, 2023

The manager John was very helpful to me regarding the issues with my car. It was very much appreciated. More

by bclove28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2023 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 03, 2023

The price I was quoted was not the price that I was charged. The guy that did the final paper work had no answers. If I could give zero stars I would. More

by Manley600rr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Spath
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deven Legg
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Aug 03, 2023 -

Manley600rr responded

The price I was quoted was not the price that I was charged. The guy that did the final paper work had no answers. If I could give zero stars I would

Aug 07, 2023 -

Ken Ganley Ford Norton responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Aug 07, 2023 -

Manley600rr responded

Im all ears.

Aug 07, 2023 -

Ken Ganley Ford Norton responded

Can you please give us your name and phone # so that we can look up your account and then contact you to address your concerns. You can respond here with your name & contact info or email JWheatley@GanleyAuto.com thanks!

Aug 08, 2023 -

Manley600rr responded

I responded to you privately and did not get a response. If you want to make it right it it sure doesnt seem like you care to.

Aug 09, 2023 -

Manley600rr responded

One time is not a few times. When Scott called and went to lunch 10 mintues later its hard to call right back. I will call tomorrow.

August 02, 2023

Great Customer Service. Great Mechanic's, dependable and reliable Auto Care Repair services in a timely manner More

by barbaragrobinson452
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 02, 2023 -

barbaragrobinson452 responded

Thanks Ganley Ford for your trusted services

Aug 08, 2023 -

Ken Ganley Ford Norton responded

Thanks, Barbara, for sharing about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

July 30, 2023

The people are courteous. I was concerned about my cabin filter,. I asked questions about the filter that were not clear. More

by edt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Forsythe
Report | Print
Jul 31, 2023 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 29, 2023

I went in for a recall on my fusion and left with a brand new truck!!! I am in love! Thank you so much Jennifer for making it happen!! Go check her out More

by Junebug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Fincham
Report | Print
Jul 31, 2023 -

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Norton to be a positive one. Please don't hesitate to reach out if you need anything else.

Jul 31, 2023 -

Ken Ganley Ford Norton responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Norton. Please don't hesitate to reach out to us if there's anything more we can do!

July 27, 2023

Service was very prompt and Scott is very professional. Have always taken our vehicles to Ganley because they are knowledgeable and always resolve our issue on the first visit. More

by jesser3402
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 27, 2023 -

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton. Your feedback and rating mean a lot to us. We're glad Scott was able to help, and we hope to see you again!

July 27, 2023

Did a very thorough inspection . Didn’t do any work but did look at it More

by Howataes
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
Report | Print
Jul 28, 2023 -

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Norton to be a positive one. Please don't hesitate to reach out if you need anything else.

July 27, 2023

The guys at this garage are super. They finished a warranty repair and held the RV until I could get down to get it. More

by appointments4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg, Kyle
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Jul 28, 2023 -

Ken Ganley Ford Norton responded

Thanks for sharing about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

July 27, 2023

Service department went above and beyond. Aaron’s customer service is outstanding. He worked with the warranty company and saved me hundreds! More

by Stevsky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Forsythe
Report | Print
Jul 28, 2023 -

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

July 26, 2023

Service was excellent and done in timely manner. You need to update hours on website. More

by joseph.massey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deven Legg
Report | Print
Jul 27, 2023 -

Ken Ganley Ford Norton responded

Thank you for your feedback! We will certainly take a look at our website and update it! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Norton, we look forward to having you as one of our valued customers for many more years to come!

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