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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,203 Reviews
Call Service Center (877) 839-4979

1,203 Reviews of Ken Ganley Ford Norton - Service Center

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May 27, 2024

Brianna was great to work with and really helpful. The technicians seemed to be stumped early on but once they found the problem they were quick to get it done. More

by DANTZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Ken Ganley Ford Norton responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Norton! We are always more than happy to assist you if anything else comes up. Take care!

May 25, 2024

Called Mark in service and kept his promise of getting to it in a few days. It was our RV and we had a trip planned and we got it back in time! More

by Tomspoonemore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
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May 27, 2024 -

Ken Ganley Ford Norton responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

May 21, 2024

They had a difficult time figuring out what was wrong with the electric system. They did figure out the problem More

by roadwayguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2024 -

Ken Ganley Ford Norton responded

Thank you so much for your review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Norton to be positive. Please don't hesitate to reach out if you need anything else.

May 17, 2024

Friendly and informative staff. Was able to get the car in quickly and kept us updated on the progress. More

by Nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike- Service
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May 19, 2024 -

Ken Ganley Ford Norton responded

Hi Nick, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 11, 2024

Great team thoughtful and nice. Very thorough and a great deal for the works service. More

by NICIASWD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 12, 2024 -

Ken Ganley Ford Norton responded

Thank you for your very kind review. Scott and our team strive to ensure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Norton.

May 09, 2024

Very courteous and efficient. Got me right in for service, gave updates when I called and got me out once my vehicle was ready. More

by ricarenee1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2024 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Scott and our team, and we look forward to working with you again.

May 04, 2024

Amazing service. Best dealership experience I’ve ever had. Everything was ready when I arrived and I was out of there within 15-20min! More

by tsjaques
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Pangburn
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May 06, 2024 -

Ken Ganley Ford Norton responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 28, 2024

We are very happy with the service we received. We will always uses Ken Ganley Ford to provide service on our Ford Escape. More

by jkharris1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deven Legg
Report | Print
Apr 29, 2024 -

Ken Ganley Ford Norton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Norton.

Apr 30, 2024 -

Ken Ganley Ford Norton responded

Thank you for your review and thank you for your repeat business!! We look forward to your next visit!

April 25, 2024

Always check with local dealer Ken Ganley first nice to deal with bought our last 2 cars there. More

by srowles61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deven Legg
Report | Print
Apr 26, 2024 -

Ken Ganley Ford Norton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Norton.

April 12, 2024

There was no communication on what was being done or when it would be done. I had to call every time to ask for a kind of update More

by Andy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deven Legg
Report | Print
Apr 13, 2024 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Andy, feel free to contact us at your convenience.

Apr 13, 2024 -

Ken Ganley Ford Norton responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

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